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    • Adutante ver. 5.0.1.0
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  • English - About VSLogger Call Recording
    • Quick Guides
      • Quick Guide - Recorder system
      • Quick Guide - Backup and Archiving
      • Quick Guide - Call Recording kit installation
      • Quick Guide - Restore or Migration
      • Quick Guide - Upgrading
      • Quick Guide - User Interface
    • Adutante Server
      • General Administration
        • Guest Tab
        • Modules Tab
        • Tools Tab
        • Users Tab
      • Adutante - QC Modules
        • Evaluate Tab
        • Evaluation History Tab
        • QC Admin Module - Permissions Tab
        • QC Forms Tab
        • QC Reports Tab
        • Review Tab
      • Adutante - Recorders Modules
        • Call Center Seating Tab
        • Recorders Admin - Call Center Tab
        • Recorders Admin - Module Permissions Tab
        • Recorders Admin - Recorder Permissions Tab
        • Recorders Admin - Recorders Tab
        • Recorders Tab
        • Recordings Tab - Obsolete
      • How to Add VSLogger to Adutante
    • Tips, Best Practices, Troubleshooting
      • Authentication and Active directory Integration
      • About Screen Capture
      • Adutante vs. VSLogger
      • Frequently Asked Questions (FAQ)
      • Known Issues
      • Languages and Translations
      • SSL Certificates
      • Support plan has expired and License not activated messages
      • User Functionality Configuration Samples
      • Wireshark: How to Capture VoIP Traffic
    • VSLogger Server
      • Configure Hardware and Channels
        • Analog Channels
        • Common Parameters and VOX
        • D-Channel events
        • Digital PBX Channels
        • Passive VOIP
        • Passive VOIP Channels
        • T1, E1, ISDN PRI Channels
        • Terminating IPCAST Channels
        • Terminating IPCAST(Unicast/Multcast) HW
        • Terminating VOIP Channels
        • Terminating VOIP HW
        • VOIP Trunk Channels
        • Verification Channels
        • Virtual HW and Channels / Recordings Replication
      • VSLogger Monitor UI
        • VSLogger Monitor - Setup Tab
          • Desktop Assistant (DTA) Administration
          • Storage and Archives section
          • System/License Activation section
        • Dashboard Tab
        • Links Tab
        • Live Monitoring Tab
        • Recorder Reports Tab
        • Search and Playback Tab 4.7.1
        • Search and Playback Tab 4.7.2+
      • General Configuration
        • Adutante Registration
        • Alarms Configuration, rev. 4.9.1 and earlier
        • Alarms Configuration, rev. 4.9.2 and after
        • Connection Service / Netserver
        • Licensing Configuration
        • Logs Configuration
        • Recording Filters
        • SMDR Configuration
        • SMTP Settings
        • Storage and Archives
        • T1 E1 Signaling Schemes
        • Vaults and Encryption
      • VSLogger API
        • VSLogger Call Recording Engine
        • VSLogger HTML API
      • VSLogger CLI Tool Overview
        • DB Maintenance Utilities
        • File converter
      • Avaya TSAPI DMCC recording
      • Cisco BIB /JTAPI Configuration
      • Cisco BIB SIP/TLS SIP trunk configuration
      • Desktop Assistant
      • Hardware Drivers
      • Microsoft Teams Recording
      • Mitel SRC (Secure Recording Connector)/ Mitel OIG CTI Configuration
      • Voice Analytics features and providers
    • Supported Providers and PBX/Phone Models
  • Français (French) - A propos de VSLogger
    • Adutante Server
      • Adutante - Modules généraux
        • Administration Générale – L’Onglet Hôtes
        • Administration Générale – L’Onglet Modules
        • Administration Générale – L’Onglet Outils
        • Administration Générale – L’Onglet Utilisateurs
      • Adutante - Modules QC
        • Administration QC – L’Onglet Module des Autorisations
        • Les Formulaires QC
        • L’Anglet Examen
        • L’Onglet d’Evaluation QC
        • L’anglet Rapports
        • L’historique de l’évaluation
      • Adutante - Enregistreurs Modules
        • Admin. Enregistreurs | L’Onglet Enregistreurs
        • Admin. Enregistreurs | L’Onglet du Centre d’Appels
        • Admin. Enregistreurs | Onglet Autorisations Enregistreur
        • Admin. Enregistreurs | Onglet des Autorisations Module
        • L’Onglet des Enregistrements - Obsolète
        • L’Onglet des Enregistreurs
        • L’onglet Siège
      • Comment ajouter ou supprimer un Enregistreur
    • VSLogger Server
      • À propos de l'outil CLI de VSLogger
        • DB Maintenance Utilities
        • À propos du convertisseur de fichiers
      • config hw | Matériel
        • Virtual HW et canaux. Réplication d'enregistrements.
        • config channel | Paramètres communs
        • config channel | Canaux de ligne tronc SIP
        • config channel | Configuration de canal T1/E1/ISDN PRI
        • config channel | Configuration de canal analogique
        • config channel | La Configuration du canal PBX numérique
        • config channel | La Configuration du canal de VOIP Passif
        • config channel | Les Evènements D-Channel
        • config channel | Terminant(active) les canaux VOIP
        • config channel | canaux de Vérification
        • config hw siprec | VoIP (terminant) active
        • config hw voip | VOIP Passive
      • config general | Configuration générale
        • config adutante | Inscription avec Adutante
        • config alarms | Configuration des alarmes
        • config filters | Filtres d'enregistrement
        • config license | Configuration des licences
        • config logging | Configuration des journaux
        • config netserver | Service de connexion
        • config smdr | Configuration SMDR
        • config smtp | Paramètres SMTP
        • config storage | Stockage et archives
        • config t1e1 | Systèmes de signalisation T1 E1
      • À propos de l'API VSLogger (interface du programme d'application)
        • Moteur d'enregistrement d'appel VSLogger
        • VSLogger HTML API
      • A propos de VSLogger Monitor
        • Le Moniteur VSLogger – L’onglet de configuration
          • Administration Assistant de bureau (DTA)
          • Section Activation système et licence
          • Section Stockage et Archives
        • Le Moniteur VSLogger – L’Onglet Tableau de Bord
        • Le Moniteur VSLogger – L’Onglet de supervision en direct
        • Le Moniteur VSLogger – l’Onglet Rapports
        • Le Moniteur VSLogger- Les onglet Recherche et Lecture
        • Onglet Recherche et lecture (4.7.2+)
      • Enregistrement des téléphones Cisco BIB ( built-in-bridge)
      • Pilotes de matériel
      • Configuration du lien JTAPI
      • L’Assistant de Bureau
    • FAQ, meilleures pratiques, astuces, dépannage
      • A propos de la capture d'écran
      • Les Langues et Les Traductions
      • Les certificats SSL
      • Récapitulation de la différence entre Adultante et VSLogger
      • Utilisateur exemples de configuration de la fonctionnalité
    • Démarrage rapide - Kit de enregistrement
    • Démarrage rapide - Mise à niveau
    • Démarrage rapide - Système enregistreur
    • PBX et modèles de téléphone pris en charge par les enregistreurs d'appels Versadial
  • Español (Spanish) - Sobre VSLogger
    • Adutante Server
      • Adutante - Módulos generales
        • Administración General | Pestaña de Módulos
        • Pestaña de Herramientas
        • Pestaña de Invitado
        • Pestaña de Usuarios
      • Adutante - Módulos CC (control de calidad)
        • Formularios de Control de Calidad
        • Historial de Evaluación
        • Pestaña de Evaluación de Control de Calidad
        • Pestaña de Informes
        • Pestaña de Revisión
        • QC Admin | Pestaña de Permisos de Módulo
      • Adutante - Módulos de Grabadores
        • Admin. de Grabadores | Pestaña de Centro de Atención Telefónica
        • Admin. de Grabadores | Pestaña de Grabadores
        • Admin. de Grabadores | Pestaña de Permisos del Módulo
        • Centro de llamadas
        • Mr.
        • Pestaña de Grabaciones
        • Pestaña de Grabadores
      • Cómo agregar un Grabador al Sistema de Grabación Distribuida
    • VSLogger Server
      • Acerca de la herramienta CLI de VSLogger
        • Acerca de las Utilidades de Mantenimiento de Base de Datos
        • Acerca del convertidor de archivos
      • config hw | configurar el Hardware de VSLogger
        • Virtual HW y Canales. La replicación.
        • config channel | Canales T1, E1, ISDN PRI
        • config channel | Canales de grabación de llamadas de verificación
        • config channel | Canales de troncales SIP
        • config channel | Configuración activa del canal VOIP
        • config channel | Configuración del canal analógico
        • config channel | Configuración pasiva de canal VOIP
        • config channel | Eventos D-Canal
        • config channel | Parámetros de canal comunes a todos los tipos de canal
        • config channel |Configuración del canal digital
        • config hw siprec | Configuración activa de VOIP
        • config hw voip | Configurar la grabación VOIP pasiva
      • config general | Configuración general
        • config adutante | Adutante Registro
        • config alarms | Configuración de Alarmas
        • config filters | Configuración de los filtros de grabación
        • config license | Configuración de Licencias
        • config logging | Configuración de Registros
        • config netserver | Configuración del Servicio de Conexión
        • config smdr | Configuración SMDR
        • config smtp | Configuración de SMTP
        • config storage |Configuración de Archivos y Almacenamiento
        • config t1e1 | Configurar esquema de señalización CAS T1 o E1
      • Acerca de API VSLogger
        • Motor de grabación de llamadas VSLogger
        • VSLogger HTML API
      • Acerca del Monitor de VSLogger
        • Pestaña de Configuración
          • Administración de Asistente de escritorio (DTA)
          • Sección Almacenamiento y Archivos
          • Sección de activación de sistema y licencia
        • Pestaña de Búsqueda y Reproducción
        • Pestaña de Búsqueda y Reproducción 4.7.2+
        • Pestaña de Informes
        • Pestaña de Monitoreo en Vivo
        • Tablero
      • Acerca del hardware Controladores
      • Asistente de Escritorio de VSLogger
      • Configuración de JTAPI Enlace a la grabadora de llamadas
      • Grabación de los teléfonos Cisco BIB (built-in-bridge)
    • Preguntas, mejores prácticas, consejos, Solución de problemas
      • Acerca de la captura de pantalla
      • Adutante contra VSLogger
      • Certificados SSL
      • Idiomas y Traducciones
      • Usuario muestras de configuración Funcionalidad
    • Inicio rápido - Actualización
    • Inicio rápido - Kit de grabación
    • Inicio rápido - Sistema completo
    • PBX y modelos de teléfono compatibles con grabadoras de llamadas Versadial
  • Português (Portuguese) - Sobre a gravação de chamadas do VSLogger
    • PBX e modelos de telefone suportados por gravadores de chamadas Versadial
  • العربية (Arabic) - حول VSLogger تسجيل المكالمات
    • Versadial مقسم الهاتف ونماذج بدعم من مسجلات نداء

VSLogger Monitor - Live Monitoring Tab

The current status  of the recorded channels is shown here. Only channels to which your account has access permission displayed here.  There are three views available (see selection control at top right bar ):

  • Details (Grid) -  Details Grid view is similar to a table list view. Channels are displayed in rows and columns represent data available for the specific channel. 
  • Large Icons (List) - List view displays each voice channel in its own status. It is a more graphical and simplistic representation of all the available voice channels.  
  • DeskTops  - List view displays status of the configured  Desk Tops ( Desk Top Assistant software installed on call center agent workstation).  It is a graphical representation of the voice and screen capture channels associated with  workstation.   Note: This  view  available only with VSLogger ver. 4.7.0.0 and newer 

The channel colors show their status: green is actively streaming, red is recording, and grey is disabled.

Details (Grid) View:

In the Channel Column a button will be visible along with the Channel #. Clicking this button will bring up the available options for that specific channel:

  • Monitor - Actively listen to channel
  • Recall - See Quick Recall below for more details
  • Record - If channel is not recording, manually start recording.
  • Mute - Insert silence. This is intended to aid in PCI compliance. 
  • Edit Note - Add text to the Note field
  • Flag - Add a flag to the active call. Ideal for filtering specific calls in search results.
  • Disable - Disable channel
  • Info - Displays available info regarding the specific channel

 Note: Your account must have proper permissions to perform these operations.

VSLogger - Live Grid

 

Large Icons (List) View:

List view is a simplistic visual layout of your channels. Each PHONE icon represents a channel. Clicking the phone icon will bring up your available options similar to GRID VIEW. 

VSLogger - Live List

DeskTops View:

Note: This  view  available only with VSLogger ver. 4.7.0.0 and newer
DeskTop PHONE icon represents a voice(telephone) channel. DeskTop SCREEN icon represents Screen Capture channel.  Clicking the phone icon will bring up your available options similar to GRID VIEW. 
Each desktop panel also contains:

  • Currently signed in user id
  • Voice Channel controlled by this workstation
  • Workstation ID 

Gallery: VSLogger - Live DeskTops 


Quick Search (Lower Window Panel)

To perform a Quick Search for recent recordings:

  • Select channel(s) by click the check-box next to the channel. 
  • Choose a time range from drop down (ie. Last 15 minutes, Last 30 minutes, Last 1 hour)
  • Click Search Icon. (Note: if no channels are selected, then all channels will be shown in results)

Search results are displayed below. By default, results are sorted by earliest to latest.  

Results also may be sorted by clicking the appropriate column header. 

Results are paginated by default. Up to 100 results can be displayed per page.

To listen to a recording, click on the CHANNEL button. Menu options will appear:

  • Play -Click to playback recording. Recording will open and play in Audio Playback Control panel
  • Download - Download recording in WAV format to desktop
  • Flag - Flag call
  • Edit - Edit/Create note for call
  • Delete - Delete recording 

 Note: Your account must have proper permissions to perform these operations.

VSLogger - Live Quick Search

Create Evaluation (Bottom of Play Panel)

When clicked, all calls in the playlist will be graded. As long as they are from the same day.

If you only want one call evaluated, have one call in your playlist.

QC Evaluation Pop Up Screen

  • The calls selected will be displayed in the popup. 
  • Select Agent to be Evaluated (Agents are pulled from the Call Center Agents Group which is setup under the Administrators General section)
  • QC Form: Select QC form to attach and grade for the selected recordings. QC forms are created under FORMS in QC.
  • After clicking SUBMIT. The recording as well as the evaluation will be copied to the QC module in Adutante under the Evaluation tab. 

VSLogger - Live Evaluate

 

 

 

 

  • MM/DD/YYYY
  • HH:MM:SSAM
  • HH:MM:SS
  • https://www.adutante.com/portal
  • 1747487231449
  • 35080192a114e7005aac316c9b640b4718444eb6d1c67e381a83a719310e56d9
  • 11f1486aff83256824de56634d2e7d5e6fee2ac85de20e0035919459933e0373
  • ADUTANTE
  • UNKNOWN
  • Y
  • Versadial Solutions
  • N
  • Y
  • 1
Hosted by: Versadial Solutions
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