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Configure Passive VOIP recording  

Passive recording: When recorded media streams are retrieved from the network traffic by monitoring the Mirror Port on the network switch.
Terminating recording: When recorded media streams are sent by some device directly to the recorder  (e.g. BIB enabled  Cisco phones, SIPREC enabled device or similar protocol).

 

CLI (Command Line Interace)
How to use CLI Tool - refer to CLI Tool Overview
  GUI (Graphical User Interface)

VSLogger Passive VOIP recording package is configured in config hw voip  mode.

Note: This mode is available only when WinPCap driver is installed

Use hw voip ? - command to display all available configuration options for this mode 

cli>(config)
->hw voip

cli>(config-hw_voip)
->?
help|? - embedded help
enable [y|n] - enable/disable hw
niclist - show available NICs
nicset [1-n] [y|n] - set/unset NIC for monitoring
rtp ports [val] - set rtp ports
sip ports [val] - set sip protocol ports
sip url [y|n] - set full sip url in caller Id (default n)
sccp ports [val] - set sccp (Cisco) protocol ports
h323 ports [val] - set h323 protocol ports
mgcp ports [val] - set mgcp protocol ports
unistim ports [val] - set unistim (Nortel) protocol ports
uaudp ports [val] - set uaudp (Alcatel) protocol ports
numdev [1..n] - set max number of voip endpoints (phones)
trunks - voip trunks configuration mode
lync - lync filter configuration mode
show - show current settings
exit - exit current configuration mode

cli>(config-hw_voip)

 

Navigate to Setup -> Hardware -> VOIP, click edit


Use  hw voip show - command to display the current configuration of this mode

cli>(config-hw_voip)
->show
----------------------------------------
hw [voip]
----------------------------------------
available: y
enabled: n
rtp ports: 5100-65000
sip ports: 5060-5061
sip url: n
sccp ports: 2000-2000
h323 ports: 1720-1720
mgcp ports: 2727-2727
unistim ports: 5000-5000
uaudp ports: 32000-32000
numdev: 0
dump: n
dumppath:
lync filter settings:
----------------------------------------
timeout: 30
recext:
notrecext:
----------------------------------------
nic# |set |ip |id (description)
----------------------------------------
1 n 192.168.6.1 \Device\NPF_{14D2965F-F31D-461B-9D91-24645E9D8BE7} (VMware Virtual Ethernet Adapter)
2 n 0.0.0.0 \Device\NPF_{77E092E8-B620-48AA-A839-E303080689F6} (Intel(R) 82574L Gigabit Network Connection)
3 n 192.168.42.221 \Device\NPF_{9769D74F-AD39-4408-8088-74C2291CFE77} (Intel(R) 82574L Gigabit Network Connection)
4 n 192.168.179.1 \Device\NPF_{FF1C11B5-7687-454C-AD17-570D8BB79EEF} (VMware Virtual Ethernet Adapter)

cli>(config-hw_voip)

  Navigate to Setup -> Hardware -> VOIP, click edit
UI screen with corresponding parameters will be displayed.

Important!!   - Network traffic dump parameter notes:
VSLogger server provides a powerful diagnostics  and debugging capability to capture the network traffic.  Captured traffic dump files can  be sent for review by Versadial support or development team, as needed. 
Traffic dump configuration:
  • Save pcap dump [ x]   - enable/disable dump
  • Store pcap files in folder [  E:\ dump ] - dump location
  • Purge dump files after (days)  [2] - limit dump size
Attention!! Danger!! : Network traffic dump feature  can cause loss of the recording  if used incorrectly. If network capture dump files stored to volumes allocated for call recordings storage,  recorder potentially can delete older recordings to free space for new recordings.
To avoid  the possibility of losing call recordings, follow following rules:
  • Never point "Store pcap files in folder"  parameter to drives used for call recording storage,  especially if  "auto-delete to free space" is enabled.
  • If, for some reason, you still save network traffic dump to recording storage, make sure you have enough free storage space; limit dump process to shorter period of time (e.g. enough time to make several calls ); delete dump files storage folder shortly after their creation and usage.

Initial configuration steps

1. Enable voip hardware

 cli>(config-hw_voip)

->enable y

cli>(config-hw_voip)

 

Navigate to Setup -> Hardware -> VOIP, click edit, then enable
Gallery: pvoip-1

2. Set max number of recorded voip endpoints (phones)

Attention!!.  This operation will add the corresponding number of channels to recorder channels list. Channels list will be updated on config reload command

 

cli>(config-hw_voip)

->numdev 8

cli>(config-hw_voip)

 

Gallery: pvoip-2

3. Select Network card attached to MIRROR/SPAN port 

Display all available Network Cards

cli>(config-hw_voip)
->niclist
----------------------------------------
nic# |set |ip |id (description)
----------------------------------------
1 n 192.168.6.1 \Device\NPF_{14D2965F-F31D-461B-9D91-24645E9D8BE7} (VMware Virtual Ethernet Adapter)
2 n 0.0.0.0 \Device\NPF_{77E092E8-B620-48AA-A839-E303080689F6} (Intel(R) 82574L Gigabit Network Connection)
3 n 192.168.42.221 \Device\NPF_{9769D74F-AD39-4408-8088-74C2291CFE77} (Intel(R) 82574L Gigabit Network Connection)
4 n 192.168.179.1 \Device\NPF_{FF1C11B5-7687-454C-AD17-570D8BB79EEF} (VMware Virtual Ethernet Adapter)

Select card to record on.

cli>(config-hw_voip)
->nicset 2

cli>(config-hw_voip)

->niclist
----------------------------------------
nic# |set |ip |id (description)
----------------------------------------
1 n 192.168.6.1 \Device\NPF_{14D2965F-F31D-461B-9D91-24645E9D8BE7} (VMware Virtual Ethernet Adapter)
2 y 0.0.0.0 \Device\NPF_{77E092E8-B620-48AA-A839-E303080689F6} (Intel(R) 82574L Gigabit Network Connection)
3 n 192.168.42.221 \Device\NPF_{9769D74F-AD39-4408-8088-74C2291CFE77} (Intel(R) 82574L Gigabit Network Connection)
4 n 192.168.179.1 \Device\NPF_{FF1C11B5-7687-454C-AD17-570D8BB79EEF} (VMware Virtual Ethernet Adapter)

Note that card 2 is selected now

 

 

In the “Recorded Interfaces” section, select the network card attached to MIRROR/SPAN port 

Gallery: pvoip-3

Signaling specific configuration steps

1. rtp ports

Port numbers where programs should expect RTP streams.  Applied to all RTP based communications.

Default range initially assigned to:

rtp ports: 5100-65000

Can be changed by providing the different range

cli>(config-hw_voip)
->rtp ports 5100-65535

 

2. SIP settings (applied to channels with SIP signaling)

sip ports range defines, what ports should identify SIP signaling communication. Be careful to provide correct sip ports.

Default range initially assigned to: 

sip ports: 5060-5061. 

sip url  n  -(default) parse phone number from SIP Address(URL) to be placed in CallerId field 

sip url  y  - put full SIP Address(URL) CallerId field

 

3. Other Signaling Port settings  (applied to channels with corresponding signalling)

sccp ports [val] - set sccp (Cisco) protocol ports
h323 ports [val] - set h323 protocol ports
mgcp ports [val] - set mgcp protocol ports
unistim ports [val] - set unistim (Nortel) protocol ports
uaudp ports [val] - set uaudp (Alcatel) protocol ports

Default ranges initially assigned to:

sccp ports: 2000-2000
h323 ports: 1720-1720
mgcp ports: 2727-2727
unistim ports: 5000-5000
uaudp ports: 32000-32000

 

 

Gallery: pvoip-4

RTP ports range

Port numbers where programs should expect RTP streams.  Applied to all RTP based communications.

Default range initially assigned to: 5100-65000

Can be changed by providing the different range

SIP ports range (applied to channels with SIP signaling)

sip ports range defines, what ports should identify SIP signaling communication. Be careful to provide correct sip ports.

Default range initially assigned to: 5060-5061

Other Signaling Port default settings

SCCP ports range: 2000-2000

H323 ports range: 1720-1720

MGCP ports range: 2727-2727

UNISTIM ports range: 5000-5000

UAUDP ports range: 32000-32000

VOIP trunks

Use  hw voip trunks  mode to define  SIP trunk channels.

Attention!!. Each configured VoIP trunk adds the corresponding number of channels to recorder channels list. Channels list will be updated on config reload command.

cli>(config-hw_voip)
->trunks
add trunk [1-n][sip] [num of channels] - add voip trunk
remove trunk [1-n] - remove trunk
swap [trunk1][trunk2] - swap trunks
set trunk [1-N] [ip|numch] [val] - set trunk ip list(as ip1:natip,..., natip is optional) or number of trunk channels
show - show available voip trunks
cli>(config-hw_voip-trunks)

Add trunks

cli>(config-hw_voip-trunks)
->add trunk 1 sip 4
cli>(config-hw_voip-trunks)
->show
----------------------------------------
trunk# |protocol |numch |ips
----------------------------------------
1 sip 4 
cli>(config-hw_voip-trunks) 

Change trunk  number of channels

If you need to change number of channels on the trunk

set trunk 1 numch 6

Set trunk  IP addresses

cli>(config-hw_voip-trunks)
->set trunk 1 ip 192.168.11.2:28.34.56.2,192.168.11.13:28.34.56.2
cli>(config-hw_voip-trunks)
->show
----------------------------------------
trunk# |protocol |numch |ips
----------------------------------------
1 sip 4 192.168.11.2:28.34.56.2,192.168.11.13:28.34.56.2
cli>(config-hw_voip-trunks)

Notes:  IP addresses associated with SIP trunk can contain one or more following entries, separated by comma: IP, IP1:NATIP1,  IP2:NATIP2,..

The list should include  IP of the signaling packets, IP receiving RTP streams ( sometimes, RTP streams can be received on more than one IP).

Actual entries will also depend on your voice network configuration and point where network traffic is captured.

Example 1:  your network has a router between PBX trunk port and trunk service provider,  traffic captured inside the LAN, Single IP is handling signaling and receives RTP traffic.

Trunk IP list entry contains single pair IP1:NATIP1, where  IP1 - is IP of the SIP trunk on LAN and NATIP1 is external IP  

Example 2:  your network has a router between PBX trunk port and trunk service provider,  traffic captured outside the LAN (on router WAN port),  Single IP is handling signaling and receives RTP traffic.

Trunk IP list entry contains single entry IP1, where IP1 - is an external IP of the Router. (Note that it was set to NATIP1 in the previous example)

Example 3:  your network has a router between PBX trunk port and trunk service provider,  traffic captured inside the LAN, one IP is handling signaling and another IP receives RTP traffic.

Trunk IP list entry contains single pair IP1:NATIP,IP2:NATIP, where  IP1 - SIP trunk signaling handler,  IP2 - where RTP packets expected and  NATIP is an external IP of the router 

 

 

Navigate to Setup -> Hardware -> VOIP -> Edit, and scroll down to the IP Trunks section.

Add trunks
Gallery: pvoip-5

Change trunk number of channels & Set trunk  IP addresses
Gallery: pvoip-6

Protocol selection can be either SIP or MUTUALINK.

Multiple IP Addresses are separated with commas.
See CLI configuration comments 


MS Lync filters configurations

This section allows configuring MS Lync filters. MS Lync filter is a special program installed on Lync server, to provide recorder with signaling information for recording MSLync calls.

Settings made in this section used with VOIP channels (type = VSVOIP_CH, protocol=lync) 

cli>(config-hw_voip)
->lync
add filter [host:port] - add filter (<addr/host>:<port>)
set filter [host:port] - update filter 
remove filter [host] - remove filter 
timeout [val] - filter reconnect timeout (default 30 sec)
recext [val] - recording extensions (record all if empty)
notrecext [val] - not recording extensions
show - show current configuration
cli>(config-hw_voip-lync)

Default lync filter port is 22443. If add filter or set filter command does not specify the port, 22443 will be applied 

 

Default lync filter port is 22443.

Add filters

cli>(config-hw_voip-lync)
->add filter lyncserver1:44444
cli>(config-hw_voip-lync)
->add filter lyncserver2:44444
cli>(config-hw_voip-lync)
->show
lync filter settings:
----------------------------------------
timeout: 30
recext: 
notrecext: 
filters:
lyncserver1:44444
lyncserver2:44444 

 

 

 

 

Gallery: pvoip-7

 

Other parameters and commands 

set filter [host:port] - update filter (default port is 22443)
remove filter [host]   - remove filter 
timeout [val] - filter reconnect timeout (default 30 sec). in case connection is lost
recext [val] - record specified extensions (record all if empty). Example: recext 1001-1010,1015,1016
notrecext [val] - not recording extensions. Example: notrecext 1018-1020,1025

Note: If one of the recorded extension in notrecext list, call between extensions will not be recorded even if other extension supposed to be recorded.

 

Gallery: pvoip-8
Reconnect Timeout:
 If connection is lost, how many seconds until reconnection attempt.

Record extensions: Record the specified extensions. Ranges separated by dashes. Different extensions/ranges separated by commas.

Not record extensions: No recording on the specified extensions. Ranges separated by dashes. Different extensions/ranges separated by commas.

Note: If one of the recorded extension in Not recording extension list, calls between extensions will not be recorded even if the other extension supposed to be recorded.

 

 

Finalize settings

In order for submitted changes to take effect, it is necessary to save and reload the service.

Gallery: GUIConfigureHW-2


 

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