VSLogger Monitor - Reports Tab

• Statistics Explained
• Running Standard Report
• Schedule an automatic report (emailed reports)

Statistics Explained

Summary,  Agents performance  reports 

• Total Calls                  - number of calls(recordings) per report period for specific Agent 
• Total Recorded Time  - recorded time for all calls(recordings) per report period for specific Agent
• Average Recording Length  -  per report period for specific Agent
• Average Recorded Time (per day)*   - Attention: Only for days when Agent had at least one recording. Days without recordings not included in this statistic
• Average Calls (per day)*                     - Attention: Only for days when Agent had at least one recording. Days without recordings not included in this statistic
• Oldest                                                     - timestamp for oldest recording within the period 
• Latest                                                      - timestamp for latest recording within the period 
• Total Time at work                                  - within the period
• Total Time on breaks                              - within the period
• Total Time On Projects                           - within the period
• Total Idle Time                                         - within the period
• Talk Time (Pct)                                         - within the period
• Idle Time (Pct)                                          - within the period

• averaged for all "Agent days" - days  where individual Agent had at least one recording 
• individual agents can have a different number of "Agent days" within the reporting period.  
• days without recordings for the individual agent are not included in this statistics.
• also applies to Total row (bottom row of the report)

Summary, Channels and  Summary, Agents  reports 

• Total Calls             - number of calls(recordings) per report period for specific Agent  or Channel
• Inbound Calls        - number of inbound calls(recordings) per report period for specific Agent  or Channel
• Outbound Calls     - number of outbound calls(recordings) per report period for specific Agent  or Channel
• Unknown Calls      - number of calls with unknown direction (recordings) per report period for specific Agent  or Channel
• Total Recorded Time               - recorded time for all calls(recordings) per report period for specific Agent
• Average Recording Length   -  for all calls(recordings) per report period for specific Agent
• Total Off-Call Time                   - total time when agent is not on a call (during work hours)
• Min Off-Call Time                     - minimum period, when agent is not on a call (during work hours)
• Max Off-Call Time                    - max period, when agent is not on a call (during work hours)        
• Average Off-Call Time             -  average period, when agent is not on a call (during work hours)     
• Average Recorded Time (per day)* - Attention: Only for days when Agent or Channel had at least one recording. Days without recordings not included in this statistic
• Average Calls (per day)*                  - Attention: Only for days when Agent or Channel had at least one recording. Days without recordings not included in this statistic
• Oldest    - timestamp for oldest recording within the period 
• Latest    - timestamp for latest recording within the period 

 * per day statistics: 

• averaged for all "Agent or Channel days" - days  where individual Agent or Channel had at least one recording 
• individual agents/channels can have a different number of "Agent or Channel days" within the reporting period.  
• days without recordings for the individual agent/channel are not included in this statistics
• also applies to Total row (bottom row of the report):

Standard Report

VSLogger Monitor provides multiple reports, including Agent or Call Summaries and Trends.  Reports display recorded calls statistics such as number of calls, duration length, off-call time, etc.
Reports can be viewed and printed in table or graph formats.

1. Access Recorder and connect to VSLogger Monitor
2. Go to Reports tab
3. Select Report Type
1. Channels refer to recorded trunk lines or extensions depending on your chosen recorder (Trunk-side vs. extension-side)
2. Agents refer to agent's name and/or extensions (Tip: If you don't see agents field, then add users and assign to Call Center Agents)
3. Summary Report shows total, average, duration, and off-call time of selected recordings
4. Day of the Week Report shows recording statistics for each day
5. Hour of the Day Report shows recording statistics for each hour of the day
6. Monthly Trend Report shows recording statistics for each day of the month
7. Yearly Trend Report shows recording statistics for each month of the year
4. Select Time Range, Work Hours, and Agent(s) or Channels
5. Click Run Report button
6. Click Refresh button until status is finished. Please note: DO NOT hit the REFRESH button on your browser. There is a refresh button located in the results panel next to Title column
7. Once the report is run, VIEW will become enabled. Click View button 
8. A new tab will open and the Data Table will be displayed by default. 
   
9. To view graph, click the Chart Icon (All reports show bar chart except for Trend reports which show line chart)
   
10. Print or save as PDF using your web browser print feature

To hide or display additional columns in your report. Click the EYE icon above the report details. A pop-up will display and allow you to show/hide columns.

Changes made to the displayed columns will not be saved.

Expire: The expire option (In the reports result list) on the specific report allows you to automatically remove the report at a given point in time. Once the date is reached, the report will be removed from the list and must be run again. 

 
Automatic Email Reports

Scheduling reports is fairly straight forward. After running your standard report, you can schedule it to be run automatically in the future. The SCHEDULE icon will be next to the report, clicking it will bring up the configuration screen for the report. 

In the configuration screen, you may change the Title/Email Subject of the report, Frequency to run the report, when to stop automatically generated reports, and email(s) the report should be sent to. 

The CSV attachment is the report in data format. A link will also be included in the emailed report. Clicking the link will connect to VSLogger and allow you to log in and visually review the report with graphs and data. 

Note: PERIOD represents the time interval that the report will generate data for. Currently, only preset times are allowed, custom time intervals are not available.  For EMAILS, adding more than one, simply utilize a comma between emails "," example: email1@versadial.com, email2@versadial.com