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  • English - About VSLogger Call Recording
    • Quick Guides
      • Quick Guide - Recorder system
      • Quick Guide - Backup and Archiving
      • Quick Guide - Call Recording kit installation
      • Quick Guide - Restore or Migration
      • Quick Guide - Upgrading
      • Quick Guide - User Interface
    • Adutante Server
      • General Administration
        • Guest Tab
        • Modules Tab
        • Tools Tab
        • Users Tab
      • Adutante - QC Modules
        • Evaluate Tab
        • Evaluation History Tab
        • QC Admin Module - Permissions Tab
        • QC Forms Tab
        • QC Reports Tab
        • Review Tab
      • Adutante - Recorders Modules
        • Call Center Seating Tab
        • Recorders Admin - Call Center Tab
        • Recorders Admin - Module Permissions Tab
        • Recorders Admin - Recorder Permissions Tab
        • Recorders Admin - Recorders Tab
        • Recorders Tab
        • Recordings Tab - Obsolete
      • How to Add VSLogger to Adutante
    • Tips, Best Practices, Troubleshooting
      • Authentication and Active directory Integration
      • About Screen Capture
      • Adutante vs. VSLogger
      • Frequently Asked Questions (FAQ)
      • Known Issues
      • Languages and Translations
      • SSL Certificates
      • Support plan has expired and License not activated messages
      • User Functionality Configuration Samples
      • Wireshark: How to Capture VoIP Traffic
    • VSLogger Server
      • Configure Hardware and Channels
        • Analog Channels
        • Common Parameters and VOX
        • D-Channel events
        • Digital PBX Channels
        • Passive VOIP
        • Passive VOIP Channels
        • T1, E1, ISDN PRI Channels
        • Terminating IPCAST Channels
        • Terminating IPCAST(Unicast/Multcast) HW
        • Terminating VOIP Channels
        • Terminating VOIP HW
        • VOIP Trunk Channels
        • Verification Channels
        • Virtual HW and Channels / Recordings Replication
      • VSLogger Monitor UI
        • VSLogger Monitor - Setup Tab
          • Desktop Assistant (DTA) Administration
          • Storage and Archives section
          • System/License Activation section
        • Dashboard Tab
        • Links Tab
        • Live Monitoring Tab
        • Recorder Reports Tab
        • Search and Playback Tab 4.7.1
        • Search and Playback Tab 4.7.2+
      • General Configuration
        • Adutante Registration
        • Alarms Configuration, rev. 4.9.1 and earlier
        • Alarms Configuration, rev. 4.9.2 and after
        • Connection Service / Netserver
        • Licensing Configuration
        • Logs Configuration
        • Recording Filters
        • SMDR Configuration
        • SMTP Settings
        • Storage and Archives
        • T1 E1 Signaling Schemes
        • Vaults and Encryption
      • VSLogger API
        • VSLogger Call Recording Engine
        • VSLogger HTML API
      • VSLogger CLI Tool Overview
        • DB Maintenance Utilities
        • File converter
      • Avaya TSAPI DMCC recording
      • Cisco BIB /JTAPI Configuration
      • Cisco BIB SIP/TLS SIP trunk configuration
      • Desktop Assistant
      • Hardware Drivers
      • Microsoft Teams Recording
      • Mitel SRC (Secure Recording Connector)/ Mitel OIG CTI Configuration
      • Voice Analytics features and providers
    • Supported Providers and PBX/Phone Models
  • Français (French) - A propos de VSLogger
    • Adutante Server
      • Adutante - Modules généraux
        • Administration Générale – L’Onglet Hôtes
        • Administration Générale – L’Onglet Modules
        • Administration Générale – L’Onglet Outils
        • Administration Générale – L’Onglet Utilisateurs
      • Adutante - Modules QC
        • Administration QC – L’Onglet Module des Autorisations
        • Les Formulaires QC
        • L’Anglet Examen
        • L’Onglet d’Evaluation QC
        • L’anglet Rapports
        • L’historique de l’évaluation
      • Adutante - Enregistreurs Modules
        • Admin. Enregistreurs | L’Onglet Enregistreurs
        • Admin. Enregistreurs | L’Onglet du Centre d’Appels
        • Admin. Enregistreurs | Onglet Autorisations Enregistreur
        • Admin. Enregistreurs | Onglet des Autorisations Module
        • L’Onglet des Enregistrements - Obsolète
        • L’Onglet des Enregistreurs
        • L’onglet Siège
      • Comment ajouter ou supprimer un Enregistreur
    • VSLogger Server
      • À propos de l'outil CLI de VSLogger
        • DB Maintenance Utilities
        • À propos du convertisseur de fichiers
      • config hw | Matériel
        • Virtual HW et canaux. Réplication d'enregistrements.
        • config channel | Paramètres communs
        • config channel | Canaux de ligne tronc SIP
        • config channel | Configuration de canal T1/E1/ISDN PRI
        • config channel | Configuration de canal analogique
        • config channel | La Configuration du canal PBX numérique
        • config channel | La Configuration du canal de VOIP Passif
        • config channel | Les Evènements D-Channel
        • config channel | Terminant(active) les canaux VOIP
        • config channel | canaux de Vérification
        • config hw siprec | VoIP (terminant) active
        • config hw voip | VOIP Passive
      • config general | Configuration générale
        • config adutante | Inscription avec Adutante
        • config alarms | Configuration des alarmes
        • config filters | Filtres d'enregistrement
        • config license | Configuration des licences
        • config logging | Configuration des journaux
        • config netserver | Service de connexion
        • config smdr | Configuration SMDR
        • config smtp | Paramètres SMTP
        • config storage | Stockage et archives
        • config t1e1 | Systèmes de signalisation T1 E1
      • À propos de l'API VSLogger (interface du programme d'application)
        • Moteur d'enregistrement d'appel VSLogger
        • VSLogger HTML API
      • A propos de VSLogger Monitor
        • Le Moniteur VSLogger – L’onglet de configuration
          • Administration Assistant de bureau (DTA)
          • Section Activation système et licence
          • Section Stockage et Archives
        • Le Moniteur VSLogger – L’Onglet Tableau de Bord
        • Le Moniteur VSLogger – L’Onglet de supervision en direct
        • Le Moniteur VSLogger – l’Onglet Rapports
        • Le Moniteur VSLogger- Les onglet Recherche et Lecture
        • Onglet Recherche et lecture (4.7.2+)
      • Enregistrement des téléphones Cisco BIB ( built-in-bridge)
      • Pilotes de matériel
      • Configuration du lien JTAPI
      • L’Assistant de Bureau
    • FAQ, meilleures pratiques, astuces, dépannage
      • A propos de la capture d'écran
      • Les Langues et Les Traductions
      • Les certificats SSL
      • Récapitulation de la différence entre Adultante et VSLogger
      • Utilisateur exemples de configuration de la fonctionnalité
    • Démarrage rapide - Kit de enregistrement
    • Démarrage rapide - Mise à niveau
    • Démarrage rapide - Système enregistreur
    • PBX et modèles de téléphone pris en charge par les enregistreurs d'appels Versadial
  • Español (Spanish) - Sobre VSLogger
    • Adutante Server
      • Adutante - Módulos generales
        • Administración General | Pestaña de Módulos
        • Pestaña de Herramientas
        • Pestaña de Invitado
        • Pestaña de Usuarios
      • Adutante - Módulos CC (control de calidad)
        • Formularios de Control de Calidad
        • Historial de Evaluación
        • Pestaña de Evaluación de Control de Calidad
        • Pestaña de Informes
        • Pestaña de Revisión
        • QC Admin | Pestaña de Permisos de Módulo
      • Adutante - Módulos de Grabadores
        • Admin. de Grabadores | Pestaña de Centro de Atención Telefónica
        • Admin. de Grabadores | Pestaña de Grabadores
        • Admin. de Grabadores | Pestaña de Permisos de Grabador
        • Admin. de Grabadores | Pestaña de Permisos del Módulo
        • Centro de llamadas
        • Pestaña de Grabaciones
        • Pestaña de Grabadores
      • Cómo agregar un Grabador al Sistema de Grabación Distribuida
    • VSLogger Server
      • Acerca de la herramienta CLI de VSLogger
        • Acerca de las Utilidades de Mantenimiento de Base de Datos
        • Acerca del convertidor de archivos
      • config hw | configurar el Hardware de VSLogger
        • Virtual HW y Canales. La replicación.
        • config channel | Canales T1, E1, ISDN PRI
        • config channel | Canales de grabación de llamadas de verificación
        • config channel | Canales de troncales SIP
        • config channel | Configuración activa del canal VOIP
        • config channel | Configuración del canal analógico
        • config channel | Configuración pasiva de canal VOIP
        • config channel | Eventos D-Canal
        • config channel | Parámetros de canal comunes a todos los tipos de canal
        • config channel |Configuración del canal digital
        • config hw siprec | Configuración activa de VOIP
        • config hw voip | Configurar la grabación VOIP pasiva
      • config general | Configuración general
        • config adutante | Adutante Registro
        • config alarms | Configuración de Alarmas
        • config filters | Configuración de los filtros de grabación
        • config license | Configuración de Licencias
        • config logging | Configuración de Registros
        • config netserver | Configuración del Servicio de Conexión
        • config smdr | Configuración SMDR
        • config smtp | Configuración de SMTP
        • config storage |Configuración de Archivos y Almacenamiento
        • config t1e1 | Configurar esquema de señalización CAS T1 o E1
      • Acerca de API VSLogger
        • Motor de grabación de llamadas VSLogger
        • VSLogger HTML API
      • Acerca del Monitor de VSLogger
        • Pestaña de Configuración
          • Administración de Asistente de escritorio (DTA)
          • Sección Almacenamiento y Archivos
          • Sección de activación de sistema y licencia
        • Pestaña de Búsqueda y Reproducción
        • Pestaña de Búsqueda y Reproducción 4.7.2+
        • Pestaña de Informes
        • Pestaña de Monitoreo en Vivo
        • Tablero
      • Acerca del hardware Controladores
      • Asistente de Escritorio de VSLogger
      • Configuración de JTAPI Enlace a la grabadora de llamadas
      • Grabación de los teléfonos Cisco BIB (built-in-bridge)
    • Preguntas, mejores prácticas, consejos, Solución de problemas
      • Acerca de la captura de pantalla
      • Adutante contra VSLogger
      • Certificados SSL
      • Idiomas y Traducciones
      • Usuario muestras de configuración Funcionalidad
    • Inicio rápido - Actualización
    • Inicio rápido - Kit de grabación
    • Inicio rápido - Sistema completo
    • PBX y modelos de teléfono compatibles con grabadoras de llamadas Versadial
  • Português (Portuguese) - Sobre a gravação de chamadas do VSLogger
    • PBX e modelos de telefone suportados por gravadores de chamadas Versadial
  • العربية (Arabic) - حول VSLogger تسجيل المكالمات
    • Versadial مقسم الهاتف ونماذج بدعم من مسجلات نداء

VSLogger Monitor - Reports Tab

  • Statistics Explained
  • Running Standard Report
  • Schedule an automatic report (emailed reports)


Statistics Explained

Summary,  Agents performance  reports 

  • Total Calls                  - number of calls(recordings) per report period for specific Agent 
  • Total Recorded Time  - recorded time for all calls(recordings) per report period for specific Agent
  • Average Recording Length  -  per report period for specific Agent
  • Average Recorded Time (per day)*   - Attention: Only for days when Agent had at least one recording. Days without recordings not included in this statistic
  • Average Calls (per day)*                     - Attention: Only for days when Agent had at least one recording. Days without recordings not included in this statistic
  • Oldest                                                     - timestamp for oldest recording within the period 
  • Latest                                                      - timestamp for latest recording within the period 
  • Total Time at work                                  - within the period
  • Total Time on breaks                              - within the period
  • Total Time On Projects                           - within the period
  • Total Idle Time                                         - within the period
  • Talk Time (Pct)                                         - within the period
  • Idle Time (Pct)                                          - within the period
* (per day) statistics: 
  • averaged for all "Agent days" - days  where individual Agent had at least one recording 
  • individual agents can have a different number of "Agent days" within the reporting period.  
  • days without recordings for the individual agent are not included in this statistics.
  • also applies to Total row (bottom row of the report)

Summary, Channels and  Summary, Agents  reports 

 

  • Total Calls             - number of calls(recordings) per report period for specific Agent  or Channel
  • Inbound Calls        - number of inbound calls(recordings) per report period for specific Agent  or Channel
  • Outbound Calls     - number of outbound calls(recordings) per report period for specific Agent  or Channel
  • Unknown Calls      - number of calls with unknown direction (recordings) per report period for specific Agent  or Channel
  • Total Recorded Time               - recorded time for all calls(recordings) per report period for specific Agent
  • Average Recording Length   -  for all calls(recordings) per report period for specific Agent
  • Total Off-Call Time                   - total time when agent is not on a call (during work hours)
  • Min Off-Call Time                     - minimum period, when agent is not on a call (during work hours)
  • Max Off-Call Time                    - max period, when agent is not on a call (during work hours)        
  • Average Off-Call Time             -  average period, when agent is not on a call (during work hours)     
  • Average Recorded Time (per day)* - Attention: Only for days when Agent or Channel had at least one recording. Days without recordings not included in this statistic
  • Average Calls (per day)*                  - Attention: Only for days when Agent or Channel had at least one recording. Days without recordings not included in this statistic
  • Oldest    - timestamp for oldest recording within the period 
  • Latest    - timestamp for latest recording within the period 

 * per day statistics: 

  • averaged for all "Agent or Channel days" - days  where individual Agent or Channel had at least one recording 
  • individual agents/channels can have a different number of "Agent or Channel days" within the reporting period.  
  • days without recordings for the individual agent/channel are not included in this statistics
  • also applies to Total row (bottom row of the report):

Standard Report


VSLogger Monitor provides multiple reports, including Agent or Call Summaries and Trends.  Reports display recorded calls statistics such as number of calls, duration length, off-call time, etc.
Reports can be viewed and printed in table or graph formats.

VSLogger - Reports Tab

  1. Access Recorder and connect to VSLogger Monitor
  2. Go to Reports tab
  3. Select Report Type
    1. Channels refer to recorded trunk lines or extensions depending on your chosen recorder (Trunk-side vs. extension-side)
    2. Agents refer to agent's name and/or extensions (Tip: If you don't see agents field, then add users and assign to Call Center Agents)
    3. Summary Report shows total, average, duration, and off-call time of selected recordings
    4. Day of the Week Report shows recording statistics for each day
    5. Hour of the Day Report shows recording statistics for each hour of the day
    6. Monthly Trend Report shows recording statistics for each day of the month
    7. Yearly Trend Report shows recording statistics for each month of the year
  4. Select Time Range, Work Hours, and Agent(s) or Channels
  5. Click Run Report button
  6. Click Refresh button until status is finished. Please note: DO NOT hit the REFRESH button on your browser. There is a refresh button located in the results panel next to Title column
  7. Once the report is run, VIEW will become enabled. Click View button 
  8. A new tab will open and the Data Table will be displayed by default. 
    VSLogger - Reports Table
  9. To view graph, click the Chart Icon (All reports show bar chart except for Trend reports which show line chart)
    VSLogger - Reports Graph
  10. Print or save as PDF using your web browser print feature

To hide or display additional columns in your report. Click the EYE icon above the report details. A pop-up will display and allow you to show/hide columns.

Changes made to the displayed columns will not be saved.

Expire: The expire option (In the reports result list) on the specific report allows you to automatically remove the report at a given point in time. Once the date is reached, the report will be removed from the list and must be run again. 

 
Automatic Email Reports

Scheduling reports is fairly straight forward. After running your standard report, you can schedule it to be run automatically in the future. The SCHEDULE icon will be next to the report, clicking it will bring up the configuration screen for the report. 

Gallery: Schedule Report


In the configuration screen, you may change the Title/Email Subject of the report, Frequency to run the report, when to stop automatically generated reports, and email(s) the report should be sent to. 

The CSV attachment is the report in data format. A link will also be included in the emailed report. Clicking the link will connect to VSLogger and allow you to log in and visually review the report with graphs and data. 

Note: PERIOD represents the time interval that the report will generate data for. Currently, only preset times are allowed, custom time intervals are not available.  For EMAILS, adding more than one, simply utilize a comma between emails "," example: email1@versadial.com, email2@versadial.com

Gallery: Schedule Report Config

  • MM/DD/YYYY
  • HH:MM:SSAM
  • HH:MM:SS
  • https://www.adutante.com/portal
  • 1680049812188
  • 9e6644e30e1d17e8cacd61e351ff54f49a0fb5281928a5bf3457502b9f3ef4b8
  • ed56466b597ef5c8e78696eb47afe625c5fb8202d7f2fe5223b30bb878ef545f
  • ADUTANTE
  • UNKNOWN
  • Y
  • Versadial Solutions
  • N
  • Y
  • 1
Hosted by: Versadial Solutions
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