VSLogger Monitor - Reports Tab

Statistics Explained
Running Standard Report
Schedule an automatic report (emailed reports)

Statistics Explained

Summary, Agents performance reports

Total Calls - number of calls(recordings) per report period for specific Agent
Total Recorded Time - recorded time for all calls(recordings) per report period for specific Agent
Average Recording Length - per report period for specific Agent
Average Recorded Time (per day)* - Attention: Only for days when Agent had at least one recording. Days without recordings not included in this statistic
Average Calls (per day)* - Attention: Only for days when Agent had at least one recording. Days without recordings not included in this statistic
Oldest - timestamp for oldest recording within the period
Latest - timestamp for latest recording within the period
Total Time at work - within the period
Total Time on breaks - within the period
Total Time On Projects - within the period
Total Idle Time - within the period
Talk Time (Pct) - within the period
Idle Time (Pct) - within the period

* (per day) statistics:

averaged for all "Agent days" - days where individual Agent had at least one recording
individual agents can have a different number of "Agent days" within the reporting period.
days without recordings for the individual agent are not included in this statistics.
also applies to Total row (bottom row of the report)

Summary, Channels and Summary, Agents reports

Total Calls - number of calls(recordings) per report period for specific Agent or Channel
Inbound Calls - number of inbound calls(recordings) per report period for specific Agent or Channel
Outbound Calls - number of outbound calls(recordings) per report period for specific Agent or Channel
Unknown Calls - number of calls with unknown direction (recordings) per report period for specific Agent or Channel
Total Recorded Time - recorded time for all calls(recordings) per report period for specific Agent
Average Recording Length - for all calls(recordings) per report period for specific Agent
Total Off-Call Time - total time when agent is not on a call (during work hours)
Min Off-Call Time - minimum period, when agent is not on a call (during work hours)
Max Off-Call Time - max period, when agent is not on a call (during work hours)
Average Off-Call Time - average period, when agent is not on a call (during work hours)
Average Recorded Time (per day)* - Attention: Only for days when Agent or Channel had at least one recording. Days without recordings not included in this statistic
Average Calls (per day)* - Attention: Only for days when Agent or Channel had at least one recording. Days without recordings not included in this statistic
Oldest - timestamp for oldest recording within the period
Latest - timestamp for latest recording within the period

* per day statistics:

averaged for all "Agent or Channel days" - days where individual Agent or Channel had at least one recording
individual agents/channels can have a different number of "Agent or Channel days" within the reporting period.
days without recordings for the individual agent/channel are not included in this statistics
also applies to Total row (bottom row of the report):

Standard Report

VSLogger Monitor provides multiple reports, including Agent or Call Summaries and Trends. Reports display recorded calls statistics such as number of calls, duration length, off-call time, etc.
Reports can be viewed and printed in table or graph formats.

Access Recorder and connect to VSLogger Monitor
Go to Reports tab
Select Report Type

Channels refer to recorded trunk lines or extensions depending on your chosen recorder (Trunk-side vs. extension-side)
Agents refer to agent's name and/or extensions (Tip: If you don't see agents field, then add users and assign to Call Center Agents)
Summary Report shows total, average, duration, and off-call time of selected recordings
Day of the Week Report shows recording statistics for each day
Hour of the Day Report shows recording statistics for each hour of the day
Monthly Trend Report shows recording statistics for each day of the month
Yearly Trend Report shows recording statistics for each month of the year

Select Time Range, Work Hours, and Agent(s) or Channels
Click Run Report button
Click Refresh button until status is finished. Please note: DO NOT hit the REFRESH button on your browser. There is a refresh button located in the results panel next to Title column
Once the report is run, VIEW will become enabled. Click View button
A new tab will open and the Data Table will be displayed by default.
To view graph, click the Chart Icon (All reports show bar chart except for Trend reports which show line chart)
Print or save as PDF using your web browser print feature

To hide or display additional columns in your report. Click the EYE icon above the report details. A pop-up will display and allow you to show/hide columns.

Changes made to the displayed columns will not be saved.

Expire: The expire option (In the reports result list) on the specific report allows you to automatically remove the report at a given point in time. Once the date is reached, the report will be removed from the list and must be run again.

Automatic Email Reports

Scheduling reports is fairly straight forward. After running your standard report, you can schedule it to be run automatically in the future. The SCHEDULE icon will be next to the report, clicking it will bring up the configuration screen for the report.

Gallery: Schedule Report

In the configuration screen, you may change the Title/Email Subject of the report, Frequency to run the report, when to stop automatically generated reports, and email(s) the report should be sent to.

The CSV attachment is the report in data format. A link will also be included in the emailed report. Clicking the link will connect to VSLogger and allow you to log in and visually review the report with graphs and data.

Note: PERIOD represents the time interval that the report will generate data for. Currently, only preset times are allowed, custom time intervals are not available. For EMAILS, adding more than one, simply utilize a comma between emails "," example: email1@versadial.com, email2@versadial.com

Gallery: Schedule Report Config