VSLogger Setup - Desktop  Assistant

Management  and configuration of all currently registered  Desktop Assistant instances done in this section 

Registered Desktop Assistants Table 

Lists all currently registered instances of the DT Assistant Software.

Each registration is usually associated with single workstation or with single user login ( in Terminal server environment ).

Command buttons:

• Edit -  opens DTA edit dialog
• Reset - force registered Desktop Assistant reset (reload)
• Delete or Unregister - deleting specific registration effectively unregister corresponding DTA instance

Desktop Assistant settings dialog

Pressing edit command opens DTA edit dialog,  which provides  following settings:

• Controlled channel - Recorded phone channel associated with workstation where selected Desktop Assistant instance installed.
• Record -  Allow / Disallow Start /Stop  recording from selected Desktop Assistant
• Mute - Allow / Disallow  Mute recording from selected Desktop Assistant
• Enable - Allow / Disallow enable or disable controlled channel from selected Desktop Assistant
• Note -Allow / Disallow  recording Note edit 
• Flag - Allow / Disallow  recording Flag set
• Screen Capture - Enable/Disable Screen capture feature on this work station (Available since VSLogger ver. 4.7.0.0)
• Monitor 1 and Monitor 2 - check box select monitors for Screen Capture
• Auto - enable automatic screen capture start, by recording activity on controlled phone channels (see above)
• Frames per second -  1..5 
• Stretch - Stretch captured image , none, 50% (half screen size) or 25 (quarter of the screen size)
• Start Capture by call  , Y/N .  Available starting version 4.7.1.x
• Start Capture by user activity  , Y/N.   Available starting version 4.7.1.x
• No Activity Timeout - timeout of inactivity in seconds, that stops screen capture.   Available starting version 4.7.1.x

General Settings 

Pressing Settings button on the header of the view, opens General Settings dialog. General settings govern  Registration permission and limits  and general parameters applied to all registered Desktop Assistants

Auto Registration -  Allow or disallow automatic registration. Administrator might disallow new registrations, after all required instances registered.

Max DT Assistants -  Limits number of auto registrations allowed, if auto registration is on

End Of Shift  Time -  Used with Agent Status time log feature. At specified time, system will automatically change status of all agents to OUT. While agent is suppose to change their status (IN, OUT, BREAK, ON PROJECT) manually, occasionally they forget to set OUT at the end of the day. As a result, their logged in time and other statistics will display incorrectly. This feature reduces effect of agent's mistakes.

Max Break Time -  Company can limit amount of time allowed for break. If Agent spent more time on break than specified value, excess break time will be applied to Idle Time statistics on the Dash Board

State Change Limit -  Used with Agent Status time log feature. To reduce misuse, management can limit number of times an agent can change their status during a single day.  For example, a standard Time Card usually allows 4-6 time-stamps In, Break, In, Out  or extra break. Desktop Assistant allows 20 status changes by default, to accommodate more dynamic environment.

Call% Cell Color - Call% (percent of time spent on the phone) is important and a commonly used Call Center statistic. To emphasize expected performance, managers can change the color of the cell displaying this statistic in DASHBOARD or in the reports.  Three colors can be specified for expected or targeted Call% range.   Color 1 - values below the range,  Color 2 - values within the range, Color 3 - values above the range.

Marquee.  Administrators with proper permissions may add or remove Marquee message displayed in  Dashboard view. Once edited and SAVED, your updated message will begin to scroll across the DASHBOARD's Agent Summary and Team Performance views.