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infoshare.htm
Infostore
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  • English - About VSLogger Call Recording
    • Quick Guides
      • Quick Guide - Recorder system
      • Quick Guide - Backup and Archiving
      • Quick Guide - Call Recording kit installation
      • Quick Guide - Restore or Migration
      • Quick Guide - Upgrading
      • Quick Guide - User Interface
    • Adutante Server
      • General Administration
        • Guest Tab
        • Modules Tab
        • Tools Tab
        • Users Tab
      • Adutante - QC Modules
        • Evaluate Tab
        • Evaluation History Tab
        • QC Admin Module - Permissions Tab
        • QC Forms Tab
        • QC Reports Tab
        • Review Tab
      • Adutante - Recorders Modules
        • Call Center Seating Tab
        • Recorders Admin - Call Center Tab
        • Recorders Admin - Module Permissions Tab
        • Recorders Admin - Recorder Permissions Tab
        • Recorders Admin - Recorders Tab
        • Recorders Tab
        • Recordings Tab - Obsolete
      • How to Add VSLogger to Adutante
    • Tips, Best Practices, Troubleshooting
      • Authentication and Active directory Integration
      • About Screen Capture
      • Adutante vs. VSLogger
      • Frequently Asked Questions (FAQ)
      • Known Issues
      • Languages and Translations
      • SSL Certificates
      • Support plan has expired and License not activated messages
      • User Functionality Configuration Samples
      • Wireshark: How to Capture VoIP Traffic
    • VSLogger Server
      • Configure Hardware and Channels
        • Analog Channels
        • Common Parameters and VOX
        • D-Channel events
        • Digital PBX Channels
        • Passive VOIP
        • Passive VOIP Channels
        • T1, E1, ISDN PRI Channels
        • Terminating IPCAST Channels
        • Terminating IPCAST(Unicast/Multcast) HW
        • Terminating VOIP Channels
        • Terminating VOIP HW
        • VOIP Trunk Channels
        • Verification Channels
        • Virtual HW and Channels / Recordings Replication
      • VSLogger Monitor UI
        • VSLogger Monitor - Setup Tab
          • Desktop Assistant (DTA) Administration
          • Storage and Archives section
          • System/License Activation section
        • Dashboard Tab
        • Links Tab
        • Live Monitoring Tab
        • Recorder Reports Tab
        • Search and Playback Tab 4.7.1
        • Search and Playback Tab 4.7.2+
      • General Configuration
        • Adutante Registration
        • Alarms Configuration, rev. 4.9.1 and earlier
        • Alarms Configuration, rev. 4.9.2 and after
        • Connection Service / Netserver
        • Licensing Configuration
        • Logs Configuration
        • Recording Filters
        • SMDR Configuration
        • SMTP Settings
        • Storage and Archives
        • T1 E1 Signaling Schemes
        • Vaults and Encryption
      • VSLogger API
        • VSLogger Call Recording Engine
        • VSLogger HTML API
      • VSLogger CLI Tool Overview
        • DB Maintenance Utilities
        • File converter
      • Avaya TSAPI DMCC recording
      • Cisco BIB /JTAPI Configuration
      • Cisco BIB SIP/TLS SIP trunk configuration
      • Desktop Assistant
      • Hardware Drivers
      • Microsoft Teams Recording
      • Mitel SRC (Secure Recording Connector)/ Mitel OIG CTI Configuration
      • Voice Analytics features and providers
    • Supported Providers and PBX/Phone Models
  • Français (French) - A propos de VSLogger
    • Adutante Server
      • Adutante - Modules généraux
        • Administration Générale – L’Onglet Hôtes
        • Administration Générale – L’Onglet Modules
        • Administration Générale – L’Onglet Outils
        • Administration Générale – L’Onglet Utilisateurs
      • Adutante - Modules QC
        • Administration QC – L’Onglet Module des Autorisations
        • Les Formulaires QC
        • L’Anglet Examen
        • L’Onglet d’Evaluation QC
        • L’anglet Rapports
        • L’historique de l’évaluation
      • Adutante - Enregistreurs Modules
        • Admin. Enregistreurs | L’Onglet Enregistreurs
        • Admin. Enregistreurs | L’Onglet du Centre d’Appels
        • Admin. Enregistreurs | Onglet Autorisations Enregistreur
        • Admin. Enregistreurs | Onglet des Autorisations Module
        • L’Onglet des Enregistrements - Obsolète
        • L’Onglet des Enregistreurs
        • L’onglet Siège
      • Comment ajouter ou supprimer un Enregistreur
    • VSLogger Server
      • À propos de l'outil CLI de VSLogger
        • DB Maintenance Utilities
        • À propos du convertisseur de fichiers
      • config hw | Matériel
        • Virtual HW et canaux. Réplication d'enregistrements.
        • config channel | Paramètres communs
        • config channel | Canaux de ligne tronc SIP
        • config channel | Configuration de canal T1/E1/ISDN PRI
        • config channel | Configuration de canal analogique
        • config channel | La Configuration du canal PBX numérique
        • config channel | La Configuration du canal de VOIP Passif
        • config channel | Les Evènements D-Channel
        • config channel | Terminant(active) les canaux VOIP
        • config channel | canaux de Vérification
        • config hw siprec | VoIP (terminant) active
        • config hw voip | VOIP Passive
      • config general | Configuration générale
        • config adutante | Inscription avec Adutante
        • config alarms | Configuration des alarmes
        • config filters | Filtres d'enregistrement
        • config license | Configuration des licences
        • config logging | Configuration des journaux
        • config netserver | Service de connexion
        • config smdr | Configuration SMDR
        • config smtp | Paramètres SMTP
        • config storage | Stockage et archives
        • config t1e1 | Systèmes de signalisation T1 E1
      • À propos de l'API VSLogger (interface du programme d'application)
        • Moteur d'enregistrement d'appel VSLogger
        • VSLogger HTML API
      • A propos de VSLogger Monitor
        • Le Moniteur VSLogger – L’onglet de configuration
          • Administration Assistant de bureau (DTA)
          • Section Activation système et licence
          • Section Stockage et Archives
        • Le Moniteur VSLogger – L’Onglet Tableau de Bord
        • Le Moniteur VSLogger – L’Onglet de supervision en direct
        • Le Moniteur VSLogger – l’Onglet Rapports
        • Le Moniteur VSLogger- Les onglet Recherche et Lecture
        • Onglet Recherche et lecture (4.7.2+)
      • Enregistrement des téléphones Cisco BIB ( built-in-bridge)
      • Pilotes de matériel
      • Configuration du lien JTAPI
      • L’Assistant de Bureau
    • FAQ, meilleures pratiques, astuces, dépannage
      • A propos de la capture d'écran
      • Les Langues et Les Traductions
      • Les certificats SSL
      • Récapitulation de la différence entre Adultante et VSLogger
      • Utilisateur exemples de configuration de la fonctionnalité
    • Démarrage rapide - Kit de enregistrement
    • Démarrage rapide - Mise à niveau
    • Démarrage rapide - Système enregistreur
    • PBX et modèles de téléphone pris en charge par les enregistreurs d'appels Versadial
  • Español (Spanish) - Sobre VSLogger
    • Adutante Server
      • Adutante - Módulos generales
        • Administración General | Pestaña de Módulos
        • Pestaña de Herramientas
        • Pestaña de Invitado
        • Pestaña de Usuarios
      • Adutante - Módulos CC (control de calidad)
        • Formularios de Control de Calidad
        • Historial de Evaluación
        • Pestaña de Evaluación de Control de Calidad
        • Pestaña de Informes
        • Pestaña de Revisión
        • QC Admin | Pestaña de Permisos de Módulo
      • Adutante - Módulos de Grabadores
        • Admin. de Grabadores | Pestaña de Centro de Atención Telefónica
        • Admin. de Grabadores | Pestaña de Grabadores
        • Admin. de Grabadores | Pestaña de Permisos de Grabador
        • Admin. de Grabadores | Pestaña de Permisos del Módulo
        • Centro de llamadas
        • Pestaña de Grabaciones
        • Pestaña de Grabadores
      • Cómo agregar un Grabador al Sistema de Grabación Distribuida
    • VSLogger Server
      • Acerca de la herramienta CLI de VSLogger
        • Acerca de las Utilidades de Mantenimiento de Base de Datos
        • Acerca del convertidor de archivos
      • config hw | configurar el Hardware de VSLogger
        • Virtual HW y Canales. La replicación.
        • config channel | Canales T1, E1, ISDN PRI
        • config channel | Canales de grabación de llamadas de verificación
        • config channel | Canales de troncales SIP
        • config channel | Configuración activa del canal VOIP
        • config channel | Configuración del canal analógico
        • config channel | Configuración pasiva de canal VOIP
        • config channel | Eventos D-Canal
        • config channel | Parámetros de canal comunes a todos los tipos de canal
        • config channel |Configuración del canal digital
        • config hw siprec | Configuración activa de VOIP
        • config hw voip | Configurar la grabación VOIP pasiva
      • config general | Configuración general
        • config adutante | Adutante Registro
        • config alarms | Configuración de Alarmas
        • config filters | Configuración de los filtros de grabación
        • config license | Configuración de Licencias
        • config logging | Configuración de Registros
        • config netserver | Configuración del Servicio de Conexión
        • config smdr | Configuración SMDR
        • config smtp | Configuración de SMTP
        • config storage |Configuración de Archivos y Almacenamiento
        • config t1e1 | Configurar esquema de señalización CAS T1 o E1
      • Acerca de API VSLogger
        • Motor de grabación de llamadas VSLogger
        • VSLogger HTML API
      • Acerca del Monitor de VSLogger
        • Pestaña de Configuración
          • Administración de Asistente de escritorio (DTA)
          • Sección Almacenamiento y Archivos
          • Sección de activación de sistema y licencia
        • Pestaña de Búsqueda y Reproducción
        • Pestaña de Búsqueda y Reproducción 4.7.2+
        • Pestaña de Informes
        • Pestaña de Monitoreo en Vivo
        • Tablero
      • Acerca del hardware Controladores
      • Asistente de Escritorio de VSLogger
      • Configuración de JTAPI Enlace a la grabadora de llamadas
      • Grabación de los teléfonos Cisco BIB (built-in-bridge)
    • Preguntas, mejores prácticas, consejos, Solución de problemas
      • Acerca de la captura de pantalla
      • Adutante contra VSLogger
      • Certificados SSL
      • Idiomas y Traducciones
      • Usuario muestras de configuración Funcionalidad
    • Inicio rápido - Actualización
    • Inicio rápido - Kit de grabación
    • Inicio rápido - Sistema completo
    • PBX y modelos de teléfono compatibles con grabadoras de llamadas Versadial
  • Português (Portuguese) - Sobre a gravação de chamadas do VSLogger
    • PBX e modelos de telefone suportados por gravadores de chamadas Versadial
  • العربية (Arabic) - حول VSLogger تسجيل المكالمات
    • Versadial مقسم الهاتف ونماذج بدعم من مسجلات نداء

This Guide is for Upgrading from 4.6.x.x, or newer to our latest release.

Upgrading Versadial Software

ONLINE CUSTOMER PORTAL RESOURCES

  • Customers Infostore (includes software downloads)
  • VSLogger Recording (H5) - Reference & FAQ

Portal URL:   https://www.adutante.com/portal/

As a registered customer, you will receive your user Id and password to access the portal. Please contact support if you have lost your login credentials. 

Note: You must upgrade Adutante and VSLogger together (Please follow all steps). All customers have both Adutante and VSLogger installed. Adutante primarily controls user administration and access, VSLogger is the recorder. For more details please go here: https://www.adutante.com/portal/infoshare.htm?static&static&storeid=10194&pageid=Main:MAIN:en_US


Step 0: Before upgrading, please reach out to Versadial via email and request an updated license. We will process and verify your account, and provide you an updated license for the new version.

Please email: sales@versadial.com


STEP 1 – Backup Recorder Settings and Users

First backup the original server’s settings.

Versadial recommends you create a separate folder to store backed up settings and files. Either a network drive, or on the C drive, such as  C:\Versadial Files\

Adutante Backup Steps:

  1. Log into Adutante with administrator access: (default path: https://localhost:8443/portal/)
  2. General Administration
    1. Tools > Backups
  3. click "Schedule Backup"
    • Note: You may want to copy the backup to a different folder, such as C:\Versadial Files\Adutante 
    • Take note of the backup folder location, browse to this location to copy/save in another folder
    1. Select "Immediately" > Schedule
    2. Back up will begin, depending on the size of your data, this may take a few moments. 
    3. Hit browser REFRESH button. Then go back to Tools > Backups 
    4. Your backup should now be listed. 


Gallery: Recorder Backup

Adutante Backup Continued:

  1. Two files must be manually backed up. 
    • Default location is: C:\Versadial\Adutante\applications\adutante\config
  2. Copy the following two files to a safe and known location, such as C:\Versadial Files\Adutante 
    • adutante.properties - Security, Email, and other settings
    • cti.properties - Cisco BIB configurations

VSLogger Settings Backup:

  1. Two folders within the VSLogger installation must be manually backed up.
    1. Default location: C:\ProgramData\Adutante\vslogger\
  2. Copy the contents of  VSLogger *data* and *cert* folder to a safe and known location, such as C:\Versadial Files\Vslogger
    1. Note: "Cert" folder will only be available if you previously created your own SSL certificate. 

 


STEP 2 – Download and Install

Sign in at  https://www.adutante.com/portal/

The login ID/password should have been sent to you. If you need it changed, please contact sales@versadial.com.

  1. Go to:  Infostore module /  Select STORES / Controlled Document Stores / Customers - Info Store/ Downloads
    • Download “Versadial Software Distribution”…
      • And (if not already installed from a prior 4.7 version)
        • Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) https://www.microsoft.com/en-us/download/details.aspx?id=8328
  2. Stop the following services (Control Panel/Administrative Tools/Services):
    • Adutante
    • Versadial VSLogger Connection Service
    • Versadial VSLogger Recording Service
  3. Once services are properly Stopped. Un-install Adutante and VSLogger. The software can be uninstalled via Windows standard Add/Remove programs in the Control Panel.
    • During uninstall, you may accept all defaults.
    • Do not manually delete Adutante or VSLogger's folders
    • RENAME the Adutante folder - By renaming, you preserve your old data, during the installation of the software, Adutante will create and install a new folder, if you fail to rename the Adutante folder, you risk your old data being written over. Default Adutante folder: C:\Versadial\Adutante - Rename to Adutante.bak. The VSLogger installation folder does not need to be renamed
      • Note: The Windows un-install DOES NOT remove your settings or recordings. These are retained in the Adutante and VSLogger folders. 
  4. Refresh the services to check if they were removed successfully. If Adutante and Versadial VSLogger services are no longer displayed in the Services window, proceed to the next step. If the services are still displayed but showing "disabled" – reboot Windows. After reboot, the Adutante and VSLogger services should no longer be present. 
  5. After successful uninstall of Adutante and VSLogger, install in this order, accepting defaults:
    • *** Start the service when prompted *** 
    • If Applicable: Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) - vcredist_x86.exe (Downloaded in the step above)
    • Adutante Installation: (where you downloaded saved file)\software\Adutante\ Adutante-1.7.0.0-Setup.exe
    • VSLogger Installation: (where you downloaded saved file)\software\vslogger-unlimited\vsl4702-setup.msi

STEP 3 – Restore Users and Data From Your Backup in Step 1

  1. Time to restore your settings for VSLogger and Adutante (usernames, passwords, and other settings). 
  2. Log into Adutante as administrator (default login admin/adutante (after initial login, you will be prompted to change password): https://localhost:8443/portal/ 
    1. If your backup is not listed: 
      1. Go to where you manually copied and saved the backup file in Step 1 (example C:\Versadial Files\Adutante)
      2. Copy the file and save to: C:\Versadial\adutantedata\backups\  (This is the default backup folder location, if you changed the default of your Adutante installation please adjust accordingly)
      3. Refresh Adutante using the browser refresh, your backup should now be listed under Tools > Backups. Follow the above steps to restore.  
    1. General Administration > Tools > Backups
    2. The backup created in Step 1 should be listed 
    3. Select "Restore" button next to the specific backup. 


Manually copied files from Step 1 (Adutante Backup Continued and the VSLogger Backup Setting section):

  1. If required, you may copy and save the previously manually copied files back to their original file location.
    • Note: This step is typically not required, but if you notice some default settings not present after your Restore the backup, you may need to restore the manually saved files and folders as well. 

STEP 4 – Reactivate VSLogger License

  1. Reactivate License in VSLogger: Use the Web UI to verify installation and services are running: https://localhost:22443/vslogger  
    • If software license code is used, add your license key: XXXX-XXXXX-XXXX (if upgrading from  4.7.XX to a newer version. the license code is probably already in place.)
    • If HW key is used (reintroduced  since version  4.8.1.0), make sure license code and licenses are recognized
    • Note: Click the blue ACTIVATE PROGRAM button located middle of the page (you must read and agree to license to activate)
    • Log in to VSLogger. (default login if not restored yet: admin/admin (check Sign in as local CLI Administrator.) )
    • Go to Setup > License to enter and re-activate software license for the new version
    • On license re-activation, connection and recording services will reload. Make sure to Refresh the web browser to update UI (may take a few minutes).
    • Log back in to Verify license is active. 

STEP 5 – Proceed to Re-Register the Recorder to Adutante (Required):

  1. Login into Adutante (if not already logged in): https://localhost:8443/portal/ 
  2. Use the dropdown menu on the right, and go to Recorders Administration.
  3. Click the Recorders tab, and then the red ‘Unregister’ button.
    1. Important: Take note of the Recorder’s Name as you will use it as the ID in VSLogger to re-register.
  4. After the recorder is Unregistered, there are two options to Re-register and connect VSlogger to Adutante. Our Web UI, or via CLI. See appropriate instructions below for method you are most comfortable with. You DO NOT need to follow both options to re-register VSLogger.
  5. Option 1: Web UI
    • Input Host path (default: https://localhost:8443) and Provider ID (Name of Your Recorder)
    • Click Register (Connection and services will be restarted. Wait a few minutes and refresh to log back in)
    • Log in - go to Setup > Adutante to verify status is Connected
    • Log back into VSLogger: https://localhost:22443/vslogger 
    • Go to Setup > Adutante
    • Click REGISTER
  6. Option 2: CLI
    • File > Connect
    • Here is the exact command sequence to register: (*Typed commands are preceded by ->)
      • Welcome to VSLogger .... Today is: (Current date / time)
      • ***Information about your VSLogger***
      • (where vslogger is your ID as noted prior)
      • server is busy, wait...
      • Provider successfully registered.
      • Saving settings...
      • Reloading...
      • Stopping Connection service ...
      • login>
      • ->u admin p admin
      • cli>
      • ->config adutante
      • cli>(config-adutante)
      • ->register host https://localhost:8443 id vslogger
      • Registring...
    • Open CLI, and log in. (default location: C:\Program Files (x86)\Versadial Solutions\vsLogger\vscli.exe)
  7. Wait a few minutes, services will be restarted and VSLogger/Adutante will be re-registered. Logger Started
  8. Close CLI and log back into VSLogger to verify connection was made: Setup > Adutante

Optional - STEP 6 – Re-Apply Your SSL Cert

(If SSL certificate had been created.)

  1. Open: C:\ProgramData\Adutante\vslogger\cert
  2. Copy:
    1. adutante.jks
  3. Paste the file here (overwrite):
    1. C:\Versadial\Adutante\framework\base\config
  4. Restart the service:
    1. Adutante
  • MM/DD/YYYY
  • HH:MM:SSAM
  • HH:MM:SS
  • https://www.adutante.com/portal
  • 1675057240673
  • 8952f405d629d51552d8f30bf9110fae71508765ac4a81da1f3671fc646c4d7b
  • 718dad62b71b65e3a4f7cb1c98c29fbbb5d76a2203e8a63dba487f6c93feb334
  • ADUTANTE
  • UNKNOWN
  • Y
  • Versadial Solutions
  • N
  • Y
  • 1
Hosted by: Versadial Solutions
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