Recorders Admin - Module Permissions Tab

In this section, Administrator can grant permissions to individual components of the Recorders Module. 

Display By:

• Groups: List of all security Groups  (defined in General Administration > Users )
• Users:   List of all Users (defined in General Administration > Users )
• Permission: Lists permissions access available and what groups/users are currently assigned to that permission. 

PERMISSIONS

Recorders View: Access the Recorders Tab. Note: For non-administrator users to see actual recorders listed in Recorders View, you must assign them View Recorder permission in the Recorder Permissions tab. 

Seating View: Access the Call Center Seating tab. Note: User will see assigned campaigns and seats available to them as configured under the Call Center administration tab. Also, user must be assigned to the Call Center Agents group (see General Administration module > Users Tab) to be able to sign in to channel or Campaign in Seating View. 

Recordings View:  Access the Recordings tab. Users may search and playback recordings stored on the Adutante server. Note: Recordings on the Adutante server are pulled from each VSLogger server. If no recordings are setup to be sent to the Adutante server, no calls will be available for search and playback under the Recordings tab. 

Note: Administrators can see all modules and components regardless of individual permissions selected.