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Versadial VSLogger Server supports recording incoming and outgoing calls by using TSAPI and DMCC protocols provided with the Avaya Application Enablement Services and Avaya Communication Manager.
TSAPI interface from Avaya Aura Application Enablement Services (AES) is used for monitoring skill groups and agent stations on Avaya Aura Communication Manager.
The Device, Media, and Call Control (DMCC) interface is used to capture media associated with the monitored agents for call recording with the Multiple Registration methods.
The Avaya Application Enablement Services (AES)/API server enables Computer Telephony Interface (CTI) applications to control and monitor telephony resources on Avaya Communication Manager/PBX Supporting CSTA-API. The Avaya Application Enablement Services (AES) server receives requests from CTI applications and forwards them to Avaya Communication Manager/PBX Supporting CSTA-API. Conversely, the Avaya Application Enablement Services (AES) server receives responses and events from Avaya Communication Manager/PBX Supporting CSTA-API and forwards them to the appropriate CTI applications.
Use the Communication Manager System Administration Terminal (SAT) to do the following:
Check that the Communication Manager license has proper permissions for features required for call recording.
Check the status of CTI link for TSAPI service.
Configure agent stations
Configure System Parameters Features
Configure Service Observe
This section assumes that installation and basic administration of the Avaya Application Enablement Services server have been performed. The steps in this section describe the licenses validation, configuration of a Switch Connection, a CTI user, a CMAPI port, and creating a CTI link for TSAPI.
Open the AES web interface by browsing to "https://<ip or domain name>", where "<ip or domain name>" is the IP address or DNS name of the Application Enablement Services server. Log in and do following:
Check TSAPI and DMCC licensing
In the Web License Manager screen, select Application_Enablement under Licenses Products to display license capacity and current usage.
Check that there are enough licenses for TSAPI Simultaneous Users and Device Media and Call Control. Note that the TSAPI license is used for device monitoring, and the DMCC license is used for media recording.
Versadial VSlogger requires TSAPI Basic license for each monitored IP Phone, softphone and ACD Split (Hunt Group) and DMCC Basic license for each recorded IP phone and softphone.If the TSAPI or DMCC service is not licensed, contact the Avaya sales team or business partner for a proper license file.
Configure Administer TSAPI link.
Check Switch Connection PE/CLAN IPs.
Check Switch Connection H.323 Gatekeeper.
Get Tlink name.
Configure CTI user for VSLogger.
Configure DMCC port.
Enable Security Database.
Restart TSAPI and DMCC services.
cli>(config-ch_1) mapto 1000