Grant permissions to individual components of the QC Module.
Groups: List of all security Groups ( defined in General Administration , Users )
Users: List of all Users ( defined in General Administration , Users )
Evaluate: Grants a person/group to access the Evaluation Portion of QC. User can create and complete Evaluations. General Evaluation or Call Recording Evaluations. Note: User also has permission to send out QC forms for review.
Review: Allows person/group to view QC forms that are sent to them for review. Note: If user is person who initiated review, they may FORWARD the review to a third party.
Edit Recordings: Allows to Mute parts of the recordings with sensitive information
Manage History: Allows person/group to access history of Quality Control forms. Note: User also has permission to send out QC forms for review.
Reports: Allows person/group to access Reports component of module.
Manage Forms: Allows person/group to access Forms Tab. They may create, finalize, obsolete and delete a QC form.
Note:Administrators can see all modules and components regardless of individual permissions selected.