Adutante
  • Infoshare
    • Infoshare
    • AduCRM
    • Recordings
    • Users
    • AduCRM
  • Signed in: Administrator
    • Change Password
    • Signoff
    • Online Documentation
    • Adutante ver. 5.0.1.0
  • Language
    • English
    • Spanish

PAGE TITLE

Date Last Modified
infoshare.htm
Infostore
    • Content
    • Test Groups
    • Comments
    • Revisions
  • Content
  • Comments
  • Test Groups
  • SSU
  • Attachments
  • Tools
  • Tags
  • Edit
  • English - About VSLogger Call Recording
    • Quick Guides
      • Quick Guide - Recorder system
      • Quick Guide - Backup and Archiving
      • Quick Guide - Call Recording kit installation
      • Quick Guide - Restore or Migration
      • Quick Guide - Upgrading
      • Quick Guide - User Interface
    • Adutante Server
      • General Administration
        • Guest Tab
        • Modules Tab
        • Tools Tab
        • Users Tab
      • Adutante - QC Modules
        • Evaluate Tab
        • Evaluation History Tab
        • QC Admin Module - Permissions Tab
        • QC Forms Tab
        • QC Reports Tab
        • Review Tab
      • Adutante - Recorders Modules
        • Call Center Seating Tab
        • Recorders Admin - Call Center Tab
        • Recorders Admin - Module Permissions Tab
        • Recorders Admin - Recorder Permissions Tab
        • Recorders Admin - Recorders Tab
        • Recorders Tab
        • Recordings Tab - Obsolete
      • How to Add VSLogger to Adutante
    • Tips, Best Practices, Troubleshooting
      • Authentication and Active directory Integration
      • About Screen Capture
      • Adutante vs. VSLogger
      • Frequently Asked Questions (FAQ)
      • Known Issues
      • Languages and Translations
      • SSL Certificates
      • Support plan has expired and License not activated messages
      • User Functionality Configuration Samples
      • Wireshark: How to Capture VoIP Traffic
    • VSLogger Server
      • Configure Hardware and Channels
        • Analog Channels
        • Common Parameters and VOX
        • D-Channel events
        • Digital PBX Channels
        • Passive VOIP
        • Passive VOIP Channels
        • T1, E1, ISDN PRI Channels
        • Terminating IPCAST Channels
        • Terminating IPCAST(Unicast/Multcast) HW
        • Terminating VOIP Channels
        • Terminating VOIP HW
        • VOIP Trunk Channels
        • Verification Channels
        • Virtual HW and Channels / Recordings Replication
      • VSLogger Monitor UI
        • VSLogger Monitor - Setup Tab
          • Desktop Assistant (DTA) Administration
          • Storage and Archives section
          • System/License Activation section
        • Dashboard Tab
        • Links Tab
        • Live Monitoring Tab
        • Recorder Reports Tab
        • Search and Playback Tab 4.7.1
        • Search and Playback Tab 4.7.2+
      • General Configuration
        • Adutante Registration
        • Alarms Configuration, rev. 4.9.1 and earlier
        • Alarms Configuration, rev. 4.9.2 and after
        • Connection Service / Netserver
        • Licensing Configuration
        • Logs Configuration
        • Recording Filters
        • SMDR Configuration
        • SMTP Settings
        • Storage and Archives
        • T1 E1 Signaling Schemes
        • Vaults and Encryption
      • VSLogger API
        • VSLogger Call Recording Engine
        • VSLogger HTML API
      • VSLogger CLI Tool Overview
        • DB Maintenance Utilities
        • File converter
      • Avaya TSAPI DMCC recording
      • Cisco BIB /JTAPI Configuration
      • Cisco BIB SIP/TLS SIP trunk configuration
      • Desktop Assistant
      • Hardware Drivers
      • Microsoft Teams Recording
      • Mitel SRC (Secure Recording Connector)/ Mitel OIG CTI Configuration
      • Voice Analytics features and providers
    • Supported Providers and PBX/Phone Models
  • Français (French) - A propos de VSLogger
    • Adutante Server
      • Adutante - Modules généraux
        • Administration Générale – L’Onglet Hôtes
        • Administration Générale – L’Onglet Modules
        • Administration Générale – L’Onglet Outils
        • Administration Générale – L’Onglet Utilisateurs
      • Adutante - Modules QC
        • Administration QC – L’Onglet Module des Autorisations
        • Les Formulaires QC
        • L’Anglet Examen
        • L’Onglet d’Evaluation QC
        • L’anglet Rapports
        • L’historique de l’évaluation
      • Adutante - Enregistreurs Modules
        • Admin. Enregistreurs | L’Onglet Enregistreurs
        • Admin. Enregistreurs | L’Onglet du Centre d’Appels
        • Admin. Enregistreurs | Onglet Autorisations Enregistreur
        • Admin. Enregistreurs | Onglet des Autorisations Module
        • L’Onglet des Enregistrements - Obsolète
        • L’Onglet des Enregistreurs
        • L’onglet Siège
      • Comment ajouter ou supprimer un Enregistreur
    • VSLogger Server
      • À propos de l'outil CLI de VSLogger
        • DB Maintenance Utilities
        • À propos du convertisseur de fichiers
      • config hw | Matériel
        • Virtual HW et canaux. Réplication d'enregistrements.
        • config channel | Paramètres communs
        • config channel | Canaux de ligne tronc SIP
        • config channel | Configuration de canal T1/E1/ISDN PRI
        • config channel | Configuration de canal analogique
        • config channel | La Configuration du canal PBX numérique
        • config channel | La Configuration du canal de VOIP Passif
        • config channel | Les Evènements D-Channel
        • config channel | Terminant(active) les canaux VOIP
        • config channel | canaux de Vérification
        • config hw siprec | VoIP (terminant) active
        • config hw voip | VOIP Passive
      • config general | Configuration générale
        • config adutante | Inscription avec Adutante
        • config alarms | Configuration des alarmes
        • config filters | Filtres d'enregistrement
        • config license | Configuration des licences
        • config logging | Configuration des journaux
        • config netserver | Service de connexion
        • config smdr | Configuration SMDR
        • config smtp | Paramètres SMTP
        • config storage | Stockage et archives
        • config t1e1 | Systèmes de signalisation T1 E1
      • À propos de l'API VSLogger (interface du programme d'application)
        • Moteur d'enregistrement d'appel VSLogger
        • VSLogger HTML API
      • A propos de VSLogger Monitor
        • Le Moniteur VSLogger – L’onglet de configuration
          • Administration Assistant de bureau (DTA)
          • Section Activation système et licence
          • Section Stockage et Archives
        • Le Moniteur VSLogger – L’Onglet Tableau de Bord
        • Le Moniteur VSLogger – L’Onglet de supervision en direct
        • Le Moniteur VSLogger – l’Onglet Rapports
        • Le Moniteur VSLogger- Les onglet Recherche et Lecture
        • Onglet Recherche et lecture (4.7.2+)
      • Enregistrement des téléphones Cisco BIB ( built-in-bridge)
      • Pilotes de matériel
      • Configuration du lien JTAPI
      • L’Assistant de Bureau
    • FAQ, meilleures pratiques, astuces, dépannage
      • A propos de la capture d'écran
      • Les Langues et Les Traductions
      • Les certificats SSL
      • Récapitulation de la différence entre Adultante et VSLogger
      • Utilisateur exemples de configuration de la fonctionnalité
    • Démarrage rapide - Kit de enregistrement
    • Démarrage rapide - Mise à niveau
    • Démarrage rapide - Système enregistreur
    • PBX et modèles de téléphone pris en charge par les enregistreurs d'appels Versadial
  • Español (Spanish) - Sobre VSLogger
    • Adutante Server
      • Adutante - Módulos generales
        • Administración General | Pestaña de Módulos
        • Pestaña de Herramientas
        • Pestaña de Invitado
        • Pestaña de Usuarios
      • Adutante - Módulos CC (control de calidad)
        • Formularios de Control de Calidad
        • Historial de Evaluación
        • Pestaña de Evaluación de Control de Calidad
        • Pestaña de Informes
        • Pestaña de Revisión
        • QC Admin | Pestaña de Permisos de Módulo
      • Adutante - Módulos de Grabadores
        • Admin. de Grabadores | Pestaña de Centro de Atención Telefónica
        • Admin. de Grabadores | Pestaña de Grabadores
        • Admin. de Grabadores | Pestaña de Permisos del Módulo
        • Centro de llamadas
        • Mr.
        • Pestaña de Grabaciones
        • Pestaña de Grabadores
      • Cómo agregar un Grabador al Sistema de Grabación Distribuida
    • VSLogger Server
      • Acerca de la herramienta CLI de VSLogger
        • Acerca de las Utilidades de Mantenimiento de Base de Datos
        • Acerca del convertidor de archivos
      • config hw | configurar el Hardware de VSLogger
        • Virtual HW y Canales. La replicación.
        • config channel | Canales T1, E1, ISDN PRI
        • config channel | Canales de grabación de llamadas de verificación
        • config channel | Canales de troncales SIP
        • config channel | Configuración activa del canal VOIP
        • config channel | Configuración del canal analógico
        • config channel | Configuración pasiva de canal VOIP
        • config channel | Eventos D-Canal
        • config channel | Parámetros de canal comunes a todos los tipos de canal
        • config channel |Configuración del canal digital
        • config hw siprec | Configuración activa de VOIP
        • config hw voip | Configurar la grabación VOIP pasiva
      • config general | Configuración general
        • config adutante | Adutante Registro
        • config alarms | Configuración de Alarmas
        • config filters | Configuración de los filtros de grabación
        • config license | Configuración de Licencias
        • config logging | Configuración de Registros
        • config netserver | Configuración del Servicio de Conexión
        • config smdr | Configuración SMDR
        • config smtp | Configuración de SMTP
        • config storage |Configuración de Archivos y Almacenamiento
        • config t1e1 | Configurar esquema de señalización CAS T1 o E1
      • Acerca de API VSLogger
        • Motor de grabación de llamadas VSLogger
        • VSLogger HTML API
      • Acerca del Monitor de VSLogger
        • Pestaña de Configuración
          • Administración de Asistente de escritorio (DTA)
          • Sección Almacenamiento y Archivos
          • Sección de activación de sistema y licencia
        • Pestaña de Búsqueda y Reproducción
        • Pestaña de Búsqueda y Reproducción 4.7.2+
        • Pestaña de Informes
        • Pestaña de Monitoreo en Vivo
        • Tablero
      • Acerca del hardware Controladores
      • Asistente de Escritorio de VSLogger
      • Configuración de JTAPI Enlace a la grabadora de llamadas
      • Grabación de los teléfonos Cisco BIB (built-in-bridge)
    • Preguntas, mejores prácticas, consejos, Solución de problemas
      • Acerca de la captura de pantalla
      • Adutante contra VSLogger
      • Certificados SSL
      • Idiomas y Traducciones
      • Usuario muestras de configuración Funcionalidad
    • Inicio rápido - Actualización
    • Inicio rápido - Kit de grabación
    • Inicio rápido - Sistema completo
    • PBX y modelos de teléfono compatibles con grabadoras de llamadas Versadial
  • Português (Portuguese) - Sobre a gravação de chamadas do VSLogger
    • PBX e modelos de telefone suportados por gravadores de chamadas Versadial
  • العربية (Arabic) - حول VSLogger تسجيل المكالمات
    • Versadial مقسم الهاتف ونماذج بدعم من مسجلات نداء

Archive Recordings and Backup Your Recorder Software Settings 


The steps outlined below follow the most common backup and archiving procedure which is applicable for the majority of our customers. For a more detailed backup of Recording and Archiving, please see out Storage and Archives page. 
Note: Adutante and VSLogger server settings must be manually backed up. Only actual audio recording data is automatically archived (if archiving is configured). 

Terms:
Archive(Replicate) Recordings  - refers to storing additional copies of the recordings to redundant or extended storage or to removable media.  Archived recordings can be used to restore recorder in case of the hardware failure.
Settings  Backup - refers to storing copies of the VSLogger and Adutante configuration files, as well as  Adutante server DB backup (Users, Permissions and QC evaluations and Forms)

To successfully restore failed recorder to the original state, the following should be available:

  • VSLogger Server (recording software):
    • Recordings (copies of the recordings stored outside the recorder server)
    • Settings backup (the configuration files)
  • Adutante Server (User management, Permissions, and QC software):
    • Settings backup (the configuration files)
    • Adutante DB backup (Users, Permissions and QC module evaluations and Forms stored in XML format files)


 

STEP 1 – Periodically Backup Recorder Software Settings, Users and Permissions

First backup the original server’s settings. 

Backing up server settings is currently a manual operation. Most server settings and users changes occur infrequently. Schedule this backup more often if you constantly make changes to the system. However, once every few months is typically ok. 
Versadial recommends the backup be located on the networked drive.

Important: Stop Versadial VSLogger Recording Service and Versadial VSLogger Connection Service under Windows "Services". Failing to stop the services and copying files may result in corrupt data. 


VSLogger Server Settings Backup:

Two folders within the VSLogger installation must be manually backed up.
  • C:\ProgramData\Adutante\vslogger\data (including db subfolder).
  • C:\ProgramData\Adutante\vslogger\cert
Note: "Cert" folder will only be available if you previously created your own SSL certificate.

Copy these folders to a safe and known location, such as your Networked Hard Drive

Attention! 
VSLogger Recording service should be stopped during folder copy. After files have been manually copied to your networked drive, RESTART Versadial VSLogger Recording Service and Versadial VSLogger Connection Service under Windows "Services".


Adutante Server Settings Backup:

Two files must be manually backed up from the default location at: C:\Versadial\Adutante\applications\adutante\config

Copy the following files to a safe and known location, such as your Networked Hard Drive
  • adutante.properties - Security, Email, and other settings
  • cti.properties - Cisco BIB configurations


Adutante DB Backup(Users, Permissions and QC evaluations) Steps:

  1. Log into Adutante: (default path: https://localhost:8443/portal/)
  2. General Administration
    1. Tools > Backups
  3. click "Schedule Backup"
    1. Select "Immediately"  > Schedule
    2. Back up will begin, depending on the size of your data, this may take a few moments. 
    3. Hit browser REFRESH button. Then go back to Tools > Backups 
    4. Your backup should now be listed. 
      • Take note of the backup folder location, browse to this location to copy/save in another folder (ex C:\Versadial\adutantedata\backups)
      • Copy the backup to the networked drive, such as C:\Versadial Files\Adutante 
      • Depending on the frequency of your backups, you may at this point create a Scheduled backup, thus automatically creating backups in the folder to be copied to your network drive. 


Gallery: Recorder Backup



 


 STEP 2 - Make sure that Recordings Archiving(Replication) is enabled 

As noted in the Storage and Archives page, there are plenty of storage options available: Network shared drive, Removable Drives, FTP site. 

For this guide, we will be utilizing a Networked Hard Drive or a USB connected External Hard drive. Before setting up auto-archiving, make sure the networked (or USB) drive is connected and visible by the Recording Server (is visible via Windows Explorer). 

Attention!! If archiving(replication) feature is not enabled, you will have only one copy of the recordings stored on the recorder server. In case of a recorder hardware failure, you can lose all of your recordings.

 Auto backup creation can be accomplished via:

  • CLI; or
  • GUI Interface (preferred method - steps below)

 

GUI INTERFACE Steps:

If using a Networked Drive:

  1. Log into VSLogger (default url https://localhost:22443/vslogger)
  2. go to SETUP > STORAGE
  3. Select MAP NETWORK DRIVE button
  4. From the drop-down, select a letter you want the drive letter to be. example: U. 
    1. In the space provided, input the exact path to the networked drive. 
    2. Example: \\VersadialBackup\Recordings
  5. Click SAVE button - Drop down will appear, select SAVE AND RELOAD
    1. Wait for the recorder to restart - Log back in
  6. go to SETUP > STORAGE
  7. Select MAP NETWORK DRIVE and verify the drive is still listed  
  8. Select in the line item NET - EDIT
    1. For Storage: NET - Click ENABLED; Destination select your newly mapped network drive. 
    2. SUBMIT
  9. Under SAVE - Select SAVE and RELOAD
  10. Log back in - go to SETUP > STORAGE
  11. Your newly mapped network drive should be displayed under Net Diskset. Verify Storage space is accurate. 
    1. If no space is provided (verify the path is correct, and verify the Local Admin login to the recording PC has Read access)
  12. Browse via Windows Explorer to your networked drive. Verify recordings are starting to be saved. 
    1. If no recordings are saved, verify that the Local Admin login to the recording PC server has Write access)

Note: It is important that the Windows login has access to the networked drive. If for any reason, recordings are not saved, it is possible the access rights are in conflict. Note, typically VSLogger is installed and setup as a local admin, thus, if you network a specific drive that is only visible to a specific user within your network, VSLogger may not properly see the networked drive and be able to write to the drive. If you require VSLogger to use a specific user created network drive, go to SERVICES > VERSAIDAL VSLOGGER RECORDING SERVICES. Right-click, and select PROPERTIES. Under LOG ON, log in under the appropriate user that also has access to the networked drive. Restart Services.

If using a USB connected External Drive:

  1. Log into VSLogger (default url https://localhost:22443/vslogger)
  2. go to SETUP > STORAGE
  3. Select in the line item NET - EDIT
    1. For Storage: NET - Click ENABLED; Destination select the Drive letter associated with your external networked HD (if unsure, find drive letter using Windows Explorer). 
    2. SUBMIT
  4. Save and Reload
  5. Log back in - go to SETUP > STORAGE
    1. Your newly mapped network drive should be displayed under Net Diskset. Verify Storage space is accurate. 

 

* Additional Notes

If after Saving and Restarting, you do not see your selected mapped drive or external hard drive un NET storage, you may need to do the following.
For some versions of VSLogger, you will need to STOP the Versadial VSLogger Recording service (in the Services) before selecting and adding the networked drive/external hard drive and restarting. 

  • MM/DD/YYYY
  • HH:MM:SSAM
  • HH:MM:SS
  • https://www.adutante.com/portal
  • 1747482608378
  • 8346f526088438c6568ba3cc165f9e55f7c3d265a0310e12919c6837b3d66432
  • ebe65e604b3d45d8f079af144705c28e07d97ea106a3ef678b9678a32f8b081d
  • ADUTANTE
  • UNKNOWN
  • Y
  • Versadial Solutions
  • N
  • Y
  • 1
Hosted by: Versadial Solutions
try_count=262
p_count=5
u_count=214
s_count=15678