VSLogger Monitor - Search and Playback Tab

• Search Parameters
• Search Commands
• Search Results
• Playback Recording Menu
• Create Evaluation

Search Parameters

Search by a variety of parameters to narrow down to specific calls. By default, searches involving multiple criteria are done with a logical OR, meaning the resulting files satisfy at least one of the conditions. Check the "Use logical AND" box (Located under Advanced Filters) when you want files that meet all of the selected conditions.

Available Search Parameters (Please note, these parameters may change as new software releases become available):

• Storage - Your MAIN STORAGE (Default) is your local hard drive. Optionally, if configured, you may search from Netshare storage devices or from enabled for Archives.  Max.  5 archives can be selected for search from the VSLogger Setup Tab.  If searched archive drive is mounted to recorder PC, searched recordings can be played also.
• Time Range (Specify date range of call recording)
• Channels (List of available channels)
• Agents (If description is filled out during channel setup, these values will be shown)
• Clients and Campaigns (See Call Center Seating to assign agents to proper campaigns. Clients/Campaigns are set up by administrator)
• Advanced Filters (Select from Dropdown, Contains/Equal/Not Equal and Input Value)  
• Duration (Length of call)
• Direction (Inbound or outbound)
• Recording ID (Unique ID created for each recording by the recording server)
• Extension
• Caller ID
• Dialed Number
• Note (Note added to recording)

Search Commands

• SEARCH Command displays results within the active RESULTS tab.
• NEW SEARCH command creates a new search results tab.
• CLEAR SEARCH clears all search parameter values

Search Results

Search results are displayed on the right hand side. If a NEW SEARCH is created, another tab will be created. Example: S1, S2, S3. Each tab will list the results for the parameter selected. Close each results tab by clicking the TRASH icon. 

The results can be exported as a list of comma separated values for easy import to other programs, such as a spreadsheet. Select the Results Tab to export and click on the EXPORT ICON.  

Hide Menu and View Settings

There are several information fields associated with recordings, not all of which are populated in any given recorder configuration. You can choose to hide fields that are not in use and save your setting so that the view is restored in future sessions.

Click the     in the RESULTS tab. The field names without  a check mark are currently hidden and checked fields are displayed. Choosing any field name will toggle the check mark, causing that field to either be hidden or shown. Once satisfied with the current display, select SAVE to retain your settings. If your session ends or you close the browser window before SAVING, your columns will revert back to your last saved display. 

Sort the listing on any field by clicking the field header.

Playback Recording Menu

Playback Menu

To add flags or notes to a recording, simply click the CHANNEL BUTTON for the recording. A small menu will pop up with the following commands. 

• Play: Plays recording in Player Panel (pop-up)
• Download: Download in WAV format to your computer hard drive
• Flag: Add a flag to the specific recording
• Note: Add or edit a note to the specific recording
• Delete: Delete recording (if permission allows)
• Info: Additional info about the recording is displayed

To play back recording. Click on the CHANNEL BUTTON. A small menu will pop up and display optional commands for the recording. To play the recording, click the PLAY icon. This action will launch a player panel. 

Player Panel Controls

• Standard Audio Player Controls will be displayed. 

Other Play Panel Controls

• Close Play Panel. Closing the PANEL will clear your playlist.
• Maximize Play Panel. This will expand your PLAY PANEL for maximum viewing
• Dock Play Panel. Clicking this icon will DOCK your play panel to the lower left corner. You can still add calls to the playlist, however, audio will not be heard (some browsers) until the Play Panel is un-docked

Keep Adding to Playlist

Add Additional Calls to Player Panel. Keep the Player Panel open and click a different recording on the results tab, clicking PLAY will add to the player panel.

Create Evaluation - In Player Panel

Creating evaluations is available when playing back a call recording in the Player Panel.

When clicked, all calls in the playlist will be graded. As long as they are from the same day.

If you only want one call evaluated, have one call in your playlist.

QC Evaluation Pop Up Screen

• The calls selected will be displayed in the popup 
• Select Agent to be Evaluated (Agents are pulled from the Call Center Agents Group which is setup under the Administrators General section)
• QC Form: Select QC form to attach and grade for the selected recordings. QC forms are created under FORMS in Adutante QC
• After clicking SUBMIT. Your recording as well as the form attached to the recording will be copied to Adutante QC and QC Recordings. The person who is assigned to do the grading will see the form and recording under the INCOMPLETE EVALUATIONS  (EVALUATE tab).