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  • English - About VSLogger Call Recording
    • Quick Guides
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      • config hw | Matériel
        • Virtual HW et canaux. Réplication d'enregistrements.
        • config channel | Paramètres communs
        • config channel | Canaux de ligne tronc SIP
        • config channel | Configuration de canal T1/E1/ISDN PRI
        • config channel | Configuration de canal analogique
        • config channel | La Configuration du canal PBX numérique
        • config channel | La Configuration du canal de VOIP Passif
        • config channel | Les Evènements D-Channel
        • config channel | Terminant(active) les canaux VOIP
        • config channel | canaux de Vérification
        • config hw siprec | VoIP (terminant) active
        • config hw voip | VOIP Passive
      • config general | Configuration générale
        • config adutante | Inscription avec Adutante
        • config alarms | Configuration des alarmes
        • config filters | Filtres d'enregistrement
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        • Le Moniteur VSLogger – L’onglet de configuration
          • Administration Assistant de bureau (DTA)
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        • Onglet Recherche et lecture (4.7.2+)
      • Enregistrement des téléphones Cisco BIB ( built-in-bridge)
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      • config hw | configurar el Hardware de VSLogger
        • Virtual HW y Canales. La replicación.
        • config channel | Canales T1, E1, ISDN PRI
        • config channel | Canales de grabación de llamadas de verificación
        • config channel | Canales de troncales SIP
        • config channel | Configuración activa del canal VOIP
        • config channel | Configuración del canal analógico
        • config channel | Configuración pasiva de canal VOIP
        • config channel | Eventos D-Canal
        • config channel | Parámetros de canal comunes a todos los tipos de canal
        • config channel |Configuración del canal digital
        • config hw siprec | Configuración activa de VOIP
        • config hw voip | Configurar la grabación VOIP pasiva
      • config general | Configuración general
        • config adutante | Adutante Registro
        • config alarms | Configuración de Alarmas
        • config filters | Configuración de los filtros de grabación
        • config license | Configuración de Licencias
        • config logging | Configuración de Registros
        • config netserver | Configuración del Servicio de Conexión
        • config smdr | Configuración SMDR
        • config smtp | Configuración de SMTP
        • config storage |Configuración de Archivos y Almacenamiento
        • config t1e1 | Configurar esquema de señalización CAS T1 o E1
      • Acerca de API VSLogger
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        • Pestaña de Configuración
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        • Pestaña de Búsqueda y Reproducción
        • Pestaña de Búsqueda y Reproducción 4.7.2+
        • Pestaña de Informes
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        • Tablero
      • Acerca del hardware Controladores
      • Asistente de Escritorio de VSLogger
      • Configuración de JTAPI Enlace a la grabadora de llamadas
      • Grabación de los teléfonos Cisco BIB (built-in-bridge)
    • Preguntas, mejores prácticas, consejos, Solución de problemas
      • Acerca de la captura de pantalla
      • Adutante contra VSLogger
      • Certificados SSL
      • Idiomas y Traducciones
      • Usuario muestras de configuración Funcionalidad
    • Inicio rápido - Actualización
    • Inicio rápido - Kit de grabación
    • Inicio rápido - Sistema completo
    • PBX y modelos de teléfono compatibles con grabadoras de llamadas Versadial
  • Português (Portuguese) - Sobre a gravação de chamadas do VSLogger
    • PBX e modelos de telefone suportados por gravadores de chamadas Versadial
  • العربية (Arabic) - حول VSLogger تسجيل المكالمات
    • Versadial مقسم الهاتف ونماذج بدعم من مسجلات نداء

Passive VOIP channel configuration

Passive recording is a recording method when recorded media streams are retrieved from the network traffic by monitoring the network Mirror/SPAN/TAP port on the network switch.
Terminating recording  is a recording method when recorded media streams are sent by some device directly to the recorder  (e.g. BIB enabled  Cisco phones, SIPREC enabled device or similar protocols).

The following steps are assumed to be already completed:

  1. WinPcap drives installed
  2. VSLogger server software installed
  3. GUI or CLI Tool used to enable voip hardware.  refer to config hw - Passive VOIP 

 

CLI (Command Line Interface)
How to use CLI Tool - refer to CLI Tool Overview
VSLogger Passive VOIP recording package is configured in config hw voip mode.

  GUI (Graphical User Interface)

Passive VOIP  (hw voip) channels

For this example, we assume that Administrator enabled only hw voip installed in the system. After reload, Administrator can expect following channel list.

cli>(config)
->channel list
channels
----------------------------------------
ch# |type |hwch# |hw |enabled
----------------------------------------
1 VSVOIP_CH 1 voip n
2 VSVOIP_CH 2 voip n
3 VSVOIP_CH 3 voip n
4 VSVOIP_CH 4 voip n
.....
cli>(config)

  Navigating to Setup->Channels->VOIP->Edit will show the following screen:

Gallery: pvoipc-1

Enabled: enables/disables channel (only if dynamic license group is set)

Name: channel description

License Group: set channel license group

Compression: set channel compression codec: MLAW (default), ADPCM, or GSM

Source: Recording Source. Use this parameter to differentiate channel display (phone,radio,mic) on live monitoring screen.

Record Rx/Tx Streams: How to record Rx/Tx streams. Record single stream (mixed, Rx only or Tx only ), single recording will be created. Or all streams (mixed, Rx and Tx), three separate recordings will be created.

No RTP Timeout: Recording will be halted if receiving no RTP packets during this timeout (seconds).

Generate DTMF tone: Generate and inject DTMF tones from RTP packets (rfc2833). Available options: near-end (Tx stream), far-end (Rx stream), all or none. (Default value: none)

Handle DTMF event: Handle DTMF tones (trigger DTMF start/stop, append digits to dialed/callerid fields) from RTP packets (rfc2833). Available options: near-end (Tx stream), all ( Rx and Tx streams). (Default value: near-end).

Addressing: Defines what address to use to identify channel traffic, MAC or IP 

MAC Address: MAC address ("XX:XX:XX:XX:XX:XX"). This parameter is used if Addressing is set to MAC.

IP Address: IP address ("XXX.XXX.XXX.XXX"). This parameter is used if Addressing is set to IP.

Protocol: Signaling protocols: SIP, SCCCP, H323, MGCP, UNISTIM, UAUDP, LYNC, AVAYA, NEC

CTI Link: Use CTI Link (None, or JTAPI)

Map to Extension: Map to extension from CTI Link

Set Extension: Retrieve extension from signaling and update recording field.

Break recording when ON HOLD: When recording put on Hold, VOIP RTP stream is closed and recorder has two options:

  1. Stop recording and restart when caller returned from hold or
  2. Insert silence into the original recording.

One option creates a single long recording with silence during hold, the other option creates multiple recordings

 

ON_HOLD timeout: Stop recording after timeout if no RTP traffic during On-Hold state.

WAN IP Address: Try to use external IP address if no recording sessions, created according information received from SDP, found for current RTP packet. This is applicable only for channels with SIP signaling protocol.

Open Individual channel in configuration mode.

cli>(config)
->channel 1
cli>(config-ch_1)

 

Display current channel setting.

->show
ch# 1
----------------------------------------
hwnum: 1
hw: voip
type: VSVOIP_CH
name:
enabled: n
licgroup: none
allowenbl: n
compression: mlaw
nortptimeout: 1
addressing: mac
protocol: none
ipaddress:
macaddress:
breakonhold: y
onholdtimeout: 15
events:
----------------------------------------

cli>(config-ch_1)

 

Display configuration commands available for this channel.

->?
allowenbl [y|n] - allow enable/disable channel (only if dynamic license group set)
address [mac|ip] - set address type (mac,ip)
breakonhold [y|n] - break recording on hold event(default y)
mac [00:00:00:00:00:00] - set mac address
ip [000.000.000.000] - set ipv4 address
nortptimeout [1-10] - set no rtp timeout (sec)
setext [y|n] - set extension (retrieved from signaling protocol)
compress [ulaw|adpcm|gsm] - set channel compression codec
name [...] - channel description
enable [y|n] - enable/disable channel
gendtmf [0-3] - generate dtmf event tone (rfc2833) 0- none, 1- near-end, 2- far-end, 3 -all
hndldtmf [0-1] - handle dtmf event (rfc2833), 0- near-end,1 -all 
event [id] - channel events configuration

exit - exit current configuration mode
help|? - embedded help
licgroup [none|1-n] - set channel license group
onholdtimeout [1-30] - set no rtp after onhold event timeout (min, default 15 min)
protocol [none|sip|...] - set channel signaling protocol (proto ?, list all available signaling protocols)
copy [1-n] - copy channel settings to range of channels [range]
show - show current settings

cli>(config-ch_1)

 

 

For details about parameters common to all types of channels - refer to config channel Common Parameters 

 

VOIP channel specific parameters

 Command  Format Description  Extra Notes
address [mac|ip] set address type (mac,ip)  Defines what address to use to identify channel traffic, MAC or IP 
breakonhold [y|n] break recording on hold event(default y)

When recording put on Hold, VOIP RTP stream is closed and recorder has two options:

  1. Stop recording and restart when caller returned from hold or
  2. Insert silence into the original recording.

One option creates a single long recording with silence during hold, the other option creates multiple recordings.

mac [00:00:00:00:00:00]  set mac address MAC address associated with this channel
ip [000.000.000.000] set ipv4 address IP address associated with this channel 
nortptimeout [1-10] set no rtp timeout (sec). default 3 secs Session considered lost if no RTP received during this time  
setext [y|n]  set extension (retrieved from signaling protocol)  Try to get extension from the call signalling(used with sip, sccp, lync)
onholdtimeout [1-30] set no rtp after onhold event timeout (min, default 15 min) 

applicable only when  breakonhold = n 

protocol [none|sip|...] set channel signaling protocol (proto ?, list all available signaling protocols) none - RTP only
sip - SIP
sccp - Cisco SCCP (SKINNY)
h323 - H323
mgcp - MGCP
unistim - Nortel UNISTIM
uaudp - Alcatel UAUDP
lync - Microsoft Lync
gendtmf [0-3] generate DTMF tone according Named Telephone Event (rfc2833) 0- none, 1- near-end, 2 -far-end, 3 -all applicable only for sip protocol
hndldtmf [0-1] handle DTMF events (rfc2833) 0- near-end, 1 -all  applicable only for sip protocol

 

 

 

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