For Software Version:  Adutante1.7.X.X , VSLogger4.7.X.X or newer. Older revisions of this document are attached to online version

Versadial Call Recording Kit Installation guide 

What is included in a recording kit

• Information Sheet with Software License Code and Purchase Details
• Optional voice boards
• user Id and password to access the customer portal

If any items are missing please contact Versadial Support at +1-949-457-0650 or support@versadial.com

ONLINE CUSTOMER PORTAL RESOURCES

• Customers Infostore (includes software downloads)
• Adutante/VSLogger Recording - Reference & FAQ

Portal URL:   https://www.adutante.com/portal/

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Initial Steps – Build Recorder PC and Download Software

PC Requirements

Purchase or Build a computer with the following requirements:

• Operating system Windows 10 Professional, or Server 2008 to 2019 R2 (64-bit recommended) 
• Intel CPU (recommend Intel Core i5 or similar Xeon)
• 4 GB Ram (recommend 8 GB and up)
• 2 Hard drives or 1 single drive partitioned. 1st partition to hold OS,  2^nd disk partition for data (the recordings)
  • Drive space depends on needs. (500 GB = 83,000 channel hours)
• Recording analog, or digital lines:
  • PCIe or PCI slots required (prefer PCIe), case size to accommodate selected boards (See below)
• Recording VoIP: 2 or more NICs required (one for network, one for recorded VoIP traffic collection)

Storage:  Extra drive/partition for recorded data is required in addition to the operating system partition.

Recording data cannot be saved to OS partition (C: drive).
Common configuration (1 TB storage):  Watch Video

 

IMPORTANT - Download All Required Files

Installation Folder - Good Practice Steps:

Note  that  Adutante and VSLogger are 32 bit applications. most of the time, 32 bit, x86 supporting software should be used.

 

Sign in at  https://www.adutante.com/portal/

The login ID/password should have been sent to you. If you need it changed, please contact sales@versadial.com.

1. Go to:  Infostore module /  Select STORES / Controlled Document Stores / Customers - Info Store/ Downloads
2. Download Recording Card Drivers and Documents.
3. Download Versadial Software Distribution (latest version).
4. Download and install the 3rd party supporting software: 
   Microsoft Visual C++ 2010 SP1 (x86), https://www.microsoft.com/en-us/download/confirmation.aspx?id=8328
5. Oracle JAVA 32 bit - NOT 64 bit,  http://www.java.com/en/download/manual.jsp
   Adobe Reader DC
   Google Chrome (32 bit- is default, 64 bit can be used)
6. Save the software.zip and drivers-docs.zip to a removable media and store as a backup for future use.
7. Unzip the download folders on the recorder PC.

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STEP 1 – Preparation - Agent Names, Extensions, MAC addresses

The following information should be gathered before the installation of your recording server to help assist with a smooth setup. This information will be used to finalize your software setup, and preparation of all material will speed up final installation by the Versadial Support Department. This data is imported in bulk into Adutante/VSLogger. 

All information is best collected in a CSV (Comma Separated Value). 

PHONE Information:

• channel - This is a numeric value, can be 1,2,3,4...etc. The numeric value should be something you can quickly associate with each line being recorded. 
• name - Agents name or Extension (This can be edited later)
• enabled - TRUE/FALSE depending on the specific channel
• protocol* - 0 = none (RTP only); 1= sip (SIP); 2 = sccp (Cisco SCCP (SKINNY)); 3 = h323 (H323); 4 = mgcp (MGCP); 5 = unistim (Nortel UNISTIM); 6 = uaudp (Alcatel UAUDP); 7 = lync (Microsoft Lync); 8 = avaya (Avaya H323); 9 = nec (NEC SIP)
• addressing* - defines if using MAC or IP address. 0 = MAC address, 1 = IP address
• macaddress* - the MAC Address for the specific agent's phone. (MAC address can be found on the physical phone)
• ipaddress* - Alternatively, you may obtain the IP address if port mirroring is through a layer 3 device. 

* For VoIP installations only 

Example Phones file import (CSV):
channel, name,enabled,protocol, addressing,macaddress,ipaddress
1,101,TRUE,0,5,11:AA:22:BB:33:CC,
1,101,TRUE,1,5,192.42.123.123,

AGENT Information

• userid – How our system will tag the agent, cannot be changed, Using the Extension of the phone is recommended.
• name – What the display name will be, can be edited (ie. Agent name, or Extension)
• netsign – The agents Windows Username, if Desktop Assistant is used (uses the agents PC login credentials)
• email – If SMTP (email) relay is enabled
• pass – The password for the account, This is entered twice (see sample below)
• extn – The Extension of the agent to be recorded

Example for Agents to import (CSV):

userid,name,netsign,email,pass,pass,extn,,,,
0101,John Doe,WinLogin,JohnD@business.com,pass123456,pass123456,101

Note: Not all fields need to be provided. The essential fields are: userid,name,password, extensions
Example: 0101,John Doe,,,pass123456,pass123456,101

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STEP 2 – Windows and TCP/IP settings

Ensure you log into the server with local  administrative access. 

• LAN NIC - Set IP addressing as static (VoIP recording NIC does not need addressing). Control Panel > Network and Sharing Center > Change Adapter Settings > Advanced > Advanced Settings > Highlight LAN NIC and use arrows to set it as default. 
• LAN and VoIP NIC –Power Management (Remove option "allow computer to turn off…") Control Panel > Network and Sharing Center > Change Adapter Settings > Right click the NIC> Properties>Configure button> Power Management tab> Uncheck – Allow the computer to turn off this device to save power
• Turn User Account Control(UAC) off. (optional, security changes, warning removed.)
• Set: Power Plan High, Always-On, No Sleep/Hibernate.
• Choose what the power buttons do - Control Panel> All Control Panel Items> Power Options / click ‘Choose what the power button…’ in Shutdown settings, Uncheck – “Turn on fast startup (recommended)” As it may not initialize needed recording hardware.
• Change folder options to display/show: Hidden / Empty Drives / File Extensions. (Use Advanced to set exceptions on hard drive and USB to stay on.)
• No Automatic Updates (Recommended Setting: “Never Check For Updates”) 
• Please complete all pending Windows updates and reboot.

Video guides for each step are located here: Watch Video  

 

Configure Firewall Settings:

If you have network protection, antivirus, malware etc…

The port exception(s) are needed for any internal firewall(s) PC / Sonic Wall / A.V., etc...

If the firewall is Win 7 (or newer) default, you may run our firewall exception batch file as an administrator, it is located in 
Versadial-Software-Download\software\ControlBatch\vsl-firewallrules-add.bat

IP ports, paths and EXEs:

Module	Location/Ports
VSLogger Services	C:\Program Files (x86)\Versadial Solutions\vsLogger\vslogger.exe
Adutante Services	C:\Versadial\Adutante\adutantesrv.exe
Ports	22443 – VSL UI – internal LAN access from other local PC’s 8443   – ADU UI - internal LAN access from other local PC’s 22222 – API (DTA) – internal LAN if using DTA / separate recorder and Adutante 9977   – CLI - internal LAN access from other local PC’s administration only 8080   – If not using SSL for VSL 9995   – ADU / VSL communication on LAN internal DTA / secondary recorder 1099   – Adutante framework ( OFBIZ ), you do not need to Firewall it

 

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STEP 3 – Install Hardware and Configure driver(s)

If you have not done so, please visit the Customer Infostore Downloads page to access the required files and create Versadial-Software-Download folder (see instructions in STEP 1) 
 
Depending on the type of lines being recorded and recording card brand, install the corresponding driver(s). 

Note: Install only the drivers associated with your hardware. 

VoIP Recording:

1. Install Wireshark and WinPCAP: Watch Video
• https://www.wireshark.org/download.html
• Note: Wireshark will automatically install WinPCAP if not already present on the server. 

For Analog/Digital/T1/E1/PRI recording (Check the brand of your recording board):

1. If you use Smartworks boards,  AudioCodes Drivers:
   • Versadial-software-Downloads\drivers-docs\SmartWorks\AudioCodes Inc. SmartWORKS590-64bit.msi or
   • Versadial-software-Downloads\drivers-docs\SmartWorks\AudioCodes Inc. SmartWORKS590-32bit.msi
   • See installation and configuration document\guide here
• Install the manufacturer's driver: Based on your OS (64 or 32 bit). Install the complete version.
2. If you use Synway board: Watch Video
• Install the manufacturer's driver: 
• Versadial-Software-Downloads\drivers-docs\Synway\SYNWAY_PCI(USB)_XXXX_EN.exe
• Note: VSLogger is 32 bit, when prompted, select 32 bit even on 64 bit operating systems.
• See installation and configuration document\guide here

Once all the appropriate drivers are installed, reboot the pc.

 

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STEP 4 – Adutante Installation and Activation

Navigate to the installation folder:  \software\Adutante    

Watch Video 

Locate Adutante-xx Setup.exe

Double click, or Right click to run SETUP.

Adutante server software can be installed on your C: drive, but Adutante Data and Backup directories should be selected on a separate drive or partition (for example E: ).

Storage selection Notes:

• After the license terms are accepted, and JAVA installation is detected, you will be able to select installation directories.
• The installation directory should remain at the default path: C:\Versadial\Adutante
• When prompted “Choose QC Recording storage Location” It is advised to use partition allocated for Adutante server files, for example, E:\Versadial\adutantedata. This is done because QC module may potentially store a significant amount of data, especially if are many QC tests performed.
• When prompted “Choose Backups storage Location” Store them where Adutante recordings stored  E:\Versadial\adutantedata\backups.

After installation is complete, click FINISH.

Open Default Internet Browser (we recommend Chrome) on recorder PC and go to:  https://localhost:8443/portal/
(LOCALHOST can be replaced with the IP address or PC Name for access within the LAN).
A certificate error will be displayed.  Please continue past SSL warning. Once you continue, the Adutante user interface should load and Sign In screen should be displayed.
(Note: You may add an exception to security certificate to avoid future pop-ups. See online Adutante Help documentation.)

• USERNAME: admin
  PASSWORD:  adutante (After login, system will require password change)
  
  

Once logged in, set up your recorder:

Select “Recorders: Administration” from drop-down menu (top right).

• In the Recorders Administration screen, select “Recorders” tab.
• Click “+Add” button
• “New Recorder” window opens.  Enter Recorder Name (we recommend to use PC’s name of the computer, where you are installing VSLogger server, e.g. VSLOGGER1).
• “Description” is optional. Click “Save”

 

 

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STEP 5 – VSLogger Installation and License Activation

VSLogger installation:

In the installation folder browse to: \software\VSLogger

NOTE: There are two folders in your download, ''vslogger-unlimited" and "vslogger-engine-only''.  "vslogger-engine-only" is the standalone engine and utilizes different licensing. License activation for "vslogger-unlimited" not work if you have installed the standalone "vslogger-engine-only".

Run Setup.exe and follow instructions.

After the installation completes, you’ll need to add the license.

 

License Activation (4.9.x.x):

1. Go to  https://recorderpcname-or-ip:22443/vslogger
2. Sign in as user:  admin, password: admin
3. Use the dropdown menu, top-right, to access Setup Tab.
4. Click "System" ( or  "License'  for revisions 4.9.X.X and newer) tab on the left. Here is where you can change or enter new  license.
5. Press 'Automatic Activation / Activate Program’ button. If your workstation doesn't have Internet access, you should use 'Manual Activation' option.
6. The application should post a disconnection notice "e.g. connection will be lost", and restart.
7. Wait around 1 min for system to reinitialize.

 

License Activation (5.0.x.x):

Enable access VSLogger web UI (if not already enabled)

1. Click the Windows logo, go to the Versadial folder and open the CLI.
2. You’ll be prompted to enter the license number in the bottom pane.
3. Click file, connect, and OK.Sign in: >u admin p admin, then Enter.
4. You be asked to change the default login, type:
5. (In this example, versadial will be the new user name, and Welcome1! Is the new password.
6. Type: >versadial Welcome1! Welcome1! Then hit the Enter key.
7. Next, To use the GUI you need to enable it, type: >set ui y, then Enter.

Now you can log into the VSLogger web UI, and can close the CLI.

To login, use your new credentials, of User = versadial and Pass = Welcome1!

Check the box: Sign in as local CLI Administrator

 

Activate license (via VSLogger web UI)

1. Go to  https://recorderpcname-or-ip:22443/vslogger
2. Sign in as user:  versadial, password: Welcome1!
3. Use the dropdown menu, top-right, to access Setup Tab.
4. Click "System" ( or  "License'  for revisions 5.0.X.X and newer) tab on the left. Here is where you can change or enter new  license.
5. Press 'Automatic Activation / Activate Program’ button. If your workstation doesn't have Internet access, you should use 'Manual Activation' option.
6. The application should post a disconnection notice "e.g. connection will be lost", and restart.
7. Wait around 1 min for system to reinitialize.

see. Activate license for more details 

 

Note: if you see the following message "Operation Failed with message: Automatic Activation failed..."

Please perform the following:

• Open services.msc and stop, then start these services:
• Versadial VSLogger Connection Service (VSLoggerCtrl)
• Versadial VSLogger Recording Service (VSLogger)
• When the services start, open a new browser window and retry activation. 

• If there are further issues, please contact support at: https://www.versadial.com/versadial-customer-support/

 

 

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STEP 6 – VSLogger Configuration

Access “VSLogger CLI Configuration Tool” from Windows Start Menu
Start > Versadial > VSLogger > VSLogger CLI Configuration Tool (vscli.exe)

Hardware, Storage, Net server configuration

CLI Commands
login>u admin p admin	Login to cli (default user “admin” password “admin”
cli>config	Enter configuration mode
cli>(config-netserver)ssl n	Disables SSL until a certificate is completed
cli>(config)hw smart	Hardware Enable: Enter HW configuration mode, select hw type from available hw list  (type hw list command). Note: The remainder of these CLI commands assumes you are working with Audiocodes Smart Boards. For other boards or for VoIP please see online Adutante Help documentation.
cli>(config-hw_smart)enable y	Enable hw, Set other hw parameters if needed
cli>(config-hw_smart)exit	Exit hardware configuration mode
cli>(config)storage main	Enter main storage configuration mode
cli>(config-storage_main)driveset d	Enter main storage configuration mode
cli>(config-storage_main)delete full y	Set Auto delete parameter (none, full, after)
cli>(config-storage_main)exit	Exit storage configuration mode
cli>(config)netserver	Enter Connection server configuration mode
cli>(config-netserver)nicset 1	Set listening network interface index or “0” to listen on all interfaces.
cli>(config-netserver)privatehost {vslogger computer name}	Set internal vslogger host name
cli>(config-netserver)exit	Exit network configuration mode
cli>(config)save	Save settings
cli>(config)reload	Reload recorder

 

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STEP 7 –Registration VSLogger with Adutante, Channel Configuration

• Sign in to Adutante H5:  https://recorderpcname-or-ip:8443/portal/  (https://localhost:8443/portal/ , if connecting from the recorder PC )
• Select Recorders: Administration
• Select Recorders Tab
• Note Recorder Name (Created from Step 4 e.g. VSLOGGER1)
• Start  “VSLogger CLI Configuration Tool”  ( vscli.exe)
  Start > Versadial > VSLogger > VSLogger CLI Configuration Tool (vscli.exe)

login>u admin p admin	Login to cli (default user “admin” password “admin”
cli>config	Enter configuration mode
cli>(config)Adutante	Enter Adutante configuration mode.
cli>(config-adutante)register host https://localhost:8443 id VSLOGGER1	Register VSLogger with Adutante id (recorder name)  ie. VSLOGGER1
…	After successful registration, recorder will automatically reload.
Channel Configuration	For channel configuration, Channel Configuration

 

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STEP 8 – Wiring Connection

Place system within close proximity to recorded lines.
Connect PC to grounded power.

Refer to General Wiring Diagram:

• See the downloads portal entry: Recording Card Drivers and Documents drivers-docs\docs\SupportedPBX-ConnectionInfo.pdf    

For more detailed wiring instructions please refer to:

• SmartTap/SmartWorks/Audiocodes boards - drivers-docs\docs\ SmartTapXXXX
• Synway boards - drivers-docs\docs\SynwayXXXX.
• VoIP recording - drivers-docs\docs\ voip_site_checklist.pdf

 

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STEP 9 – Final Configuration (Admin, phone, and agent/user setup)

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EXTRA REFERENCES

Connect to Adutante Server:  https://recorderpcname-or-ip:8443/portal/  
Here you'll be able to :

• manage users, security groups, permissions to be shared by  registered VSLogger recorders
• configure and manage registrations for one or more VSLogger recorders, to share users, permissions, and extra services 
• access QC module and QC evaluations
• access individual recorders, with automatic authentication

Direct connect to VSLogger servers:  https://hostname:22443/vslogger
Here you'll be able to :

• Monitor live calls 
• search and play recordings
• run recorder reports
• Manage recorder settings

Windows 8 and Newer require enabling an Administrator account.

Windows 8, just like its predecessor Windows 7, ships with an administrator account that is disabled by default. While it is not suggested to enable and use the administrators on a day to day basis, it may have to be used for tasks that require administrative privileges.

To enable administrator account:

• Go to C:\Windows\System32 and right click the file cmd.exe.
• Then, click ‘Run as Administrator’ (shield icon).
• At the command prompt, type: net user administrator /active:yes

 

ONLINE ADUTANTE DOCUMENTATION 

https://www.adutante.com/portal/

 

• Log in as Guest or username/password provided to you
• View Adutante Recording (H5) - Reference