PAGE TITLE
Date Last ModifiedPAGE TITLE
Date Last Modified
VoIP Provider |
Supported Y/N/NT NT -need testing |
Related Notes |
| Office@Hand (AT&T) | N, NT |
It seem The provider uses encryption for signaling and media. If you know that encryption can be disabled for your service , request a trial license from Versadial Sales |
| 8x8 | Y | |
| Time Warner | Y | |
| Cox | Y | |
| Comcast | Y | |
| Coredial | Y | |
| Century Link (Hosted) | Y | |
| Empire Access | Y | Tested with generic Polycom handsets using SIP/G.711 protocols. Tester verified service provider as Empire Access. |
| Fonality |
NT | Need testing |
| JIVE.COM | Y | Seem like allows turning encryption ON/OFF per https://jive.com/resources/support_page/administration/devices/jive-secure/ |
| MS Lync (Skype for Business) | Y |
Supported . See configuration scenario here |
| Microsoft Teams | Y |
Two types of the recording available. - 3rd party Trunk lines via SBC. Supported . See configuration scenario 18 here - individual users recording (Work in progress to be released 2021) - Workstation Screen and Audio recording. See configuration scenario 19 here |
| Nextiva | Y |
VoIP encryption can be disabled per phone , if needed. SIPREC service from the Nextiva is also available. |
| Lighthouse trinispy.org |
NT | Need testing |
| Lightpath alticebusiness.com (formerly golightpath.com) |
NT | Need testing |
| Ooma | N | The provider uses signaling encryption. May record audio only but no call details (ie. call id, direction, dialed number). |
| Ring Central | N, NT |
At some point Versadial had multiple sites recording Ring Central devices. Recently we had several projects reporting that Ring Central doesn't allow to disable Secure Voice (call encryption) on customer devices. This effectively prevents 3rd party call recording solutions and forces customers to use built-in recording. feature, if any. Following services are affected at this moment: Office Standard, Premium, Ultimate.
If your Ring Central service account allows to disable encryption on select devices, you can use Versadial recorder to record calls. If this is a case, please, let Versadial sales team know the name of such service, so we can update this page. |
| ShoreTel Sky Connect | N | The provider uses signaling encryption. Can only record audio but no call details (ie. call id, direction, dialed number). |
| Verizon One Talk | N | The provider uses encryption for signaling and media. |
| Vonage | NT | No issues expected based on initial research. Wireshark capture recommended, for Versadial evaluation. |
|
XORCOM CXR-3000 PBX Phones FANVIL X3G , X5S |
NT | No issues expected based on initial research. |
|
|
Note: This list is a work in progress if you do not see your provider(s) it does not mean we do not support them. As long as your provider does not encrypt your calls, Versadial can record them.
Additionally, if your provider is not going to allow access to their switch, please note we have an easy and inexpensive way to go around this hurdle.
Note: This information is applicable only to the passive recording done via Mirror/Span ports (network traffic sniffing).
If you are not sure about signaling used by your system or if you are interested in conducting call recording test on your premises with your phone models, or if you have general questions, please email to sales@versadial.com
VoIP signaling |
PBX Brands and Models |
Recorder connection |
Supported
|
|
Related Notes |
| No signaling. VOX recording. RTP streams only | Any | Mirror Port | Y | N/A | SMDR/CDR or CTI integration can be used to capture call details |
| SIP generic | Any | Mirror | Y | N/A | Encrypted signaling or streams not supported |
| SIP NEC | NEC VoIP | Mirror | Y | N/A | Encrypted signaling or streams not supported |
| SIPREC |
Zetron Radio Gateway, Cisco CUBE, AudioCodes Mediant SBC, Avaya SBC, Ribbon SBC, BroadWorks platform, Metaswitch CFS, OpenSIP sip proxy with RTP proxy, Any other device supporting SIPREC |
Network connection | Y | Since VSLogger 4.9.X.X version | |
| Skinny Client Control Protocol (SCCP) | Cisco, all models | Mirror or SIP trunk (BIB recording) |
Y | N/A | Encrypted signaling or streams not supported |
| H323/H225 generic | Any | Mirror port | Y | N/A | |
| H323/H225 Avaya | Avaya VoIP | Mirror | Y | N/A | Since VSLogger 4.7.2.195 version |
| MS Lync (Exchange) | Lync server 2010 and 2013 | Mirror and Lync server filters | Y | N/A | |
| UAUDP( Alcatel) or NOE over IP protocol | Alcatel | Mirror | Y | N/A | |
| UNISTIM (Nortel) | Nortel (now Avaya) | Mirror | Y | N/A | |
| MGCP protocol | Shoretel Panasonic |
Mirror | Y | N/A | |
| HFA (CorNet-IP) | Siemens (Unify) | Mirror | Y | N/A | Since VSLogger 4.9.2 version |
| ?? suggest/ request protocol |
Please email to sales@versadial.com:
Recording input or Protocol |
Radio Gateways or Adapter Brands and Models |
Recorder connection |
Supported
|
|
Related Notes |
| Analog audio | Any device with analog audio output available | Speaker, Mic or Line outputs of the recorded devices |
Y | Yes analog Voice board(s) |
2-wire inputs only. 4-wire audio require 4-wire to 2-wire adapters |
| RoIP | Cisco IPICS server |
Network connection, IP Multicast |
Y | N/A | Tested and installed on customer site(s) |
| RoIP | Telex IP-223 and IP-224 Radio Adapters |
Network connection, IP Unicast IP Multicast |
Y | N/A | Tested and installed on customer site(s) |
| RoIP | AVtec Scout Console |
Network connection, IP Unicast IP Multicast |
Y | N/X | Tested and installed on customer site(s). Mixed stream only. separate recording for Rx/Tx to be added soon |
| RoIP | BARIX INSTREAMER |
Network connection, IP Unicast |
Y | N/A | Tested and installed on customer site(s) |
| RoIP | Motorola MIP 5000 VoIP Radio Console |
Centralized IP logging recorder. Network connection, IP Unicast |
Y/NT | N/A | not tested, but no problems expected |
| SIPREC | Zetron Radio Gateway |
Network connection
|
Y | N/A | |
| RoIP | Other devices |
Network connection, IP Unicast |
NT | N/A | Testing sites and volunteers need |
Note: If you cannot find telephone models or if you are interested in conducting call recording test on your premises with your phone models, or if you have general questions, please email to sales@versadial.com
| Manufacturer (ALSO KNOWN AS) Phone Models |
PBX Models(ALSO KNOWN AS) | Type, Connection |
Supported Y/N/NT NT- need testing |
Required extra HW |
Related Notes |
Aeonix AWS - Tadiran Communications |
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| All phones | Aeonix AWS | Passive/Mirror or active SIP |
Y | N/A | Passive and Active recording supported. |
Aastra Digital & IP Phones recording |
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| Aastra digital phones Aastra Office 25 ( Ascotel Office 45) Aastra Office 35 ( Ascotel Office 35) Aastra Office 45 ( Ascotel Office 45) Aastra Office 60 (Office 5360) Aastra Office 70 (Office 5370) Aastra Office 80 (Office 5380) |
Aastra Intelligate 150, Aastra Intelligate 300, Aastra Intelligate 2065 (Ascotel Intelligate 150, Ascotel Intelligate 300, Ascotel Intelligate 2065) |
Digital, to wires | Y | NGX, DST(only 5380) |
In 2000, Aastra acquired assets of Nortel Networks Access Solutions Division including the rights to manufacture phones under the Nortel name. In 2001, Aastra acquired Nortel Digital Video Division and Ericsson Cable Modem. In 2002, Aastra acquired Nortel CVX & CSG Division. In 2003, Aastra acquired the ASCOM PBX System Division. In 2005, 75% of Aastra Technologies' sales were made in Europe, having purchased that year the EADS Enterprise Telephony Business and the DeTeWe Telecommunication Systems business (Germany), with 17% in the United States, and only 5% in Canada. In 2008, Aastra received Internet Telephony's Best of Show Award for 2007 for Best Large Enterprise Solution In 2008, Aastra acquired the enterprise PBX division of Ericsson. In January 2014, Mitel acquired Aastra |
| Aastra digital phones Aastra M725E Aastra M740E Aastra M760E |
Aastra Nexspan XS (Aastra Matra ) | Digital, to wires | Y | NGX DST |
|
| Aastra digital phones 5361 5370 5380 |
Ascotel IntelliGate Aastra 415 Aastra 430 |
Digital, to wires | Y | DST | only 5380 listed for DST, other phones not tested |
| Aastra IP Phones Aastra 5300ip Series 5361ip 5370ip 5380ip Aastra 6770ip Series 6773ip 6775ip Aastra 7400ip Series 7433ip 7434ip 7444ip 7446ip Dialog 4400ip Series 4420ip 4422ip 4425ip |
Aastra 415 Aastra 430 |
VoIP, Mirror | Test Needed | N/A | Seem proprietary signaling. Need testing or extra information about these phones |
| Aastra(Mitel) SIP Phones Aastra(Mitel) 67xxi Aastra(Mitel) 9143i Aastra(Mitel) 9148i Aastra(Mitel) 610d Dect Aastra(Mitel) 620d Dect Aastra(Mitel) 630d Dect |
Aastra A400 (Mitel 470) Aastra A700 () Aastra A800 Aastra A5000 |
VoIP, Mirror | Y | N/A | VSLogger software , SIP |
|
AASTRA 480e (A1262-0000-10-05) Aastra Meridian 9110 |
Centrex or Analog extensions | Analog/Centrex, to wires | Y | LDA, ATP |
see also: ITT Cortelco |
| Aastra Matra M720 Aastra Matra M730 Aastra Matra M740/E Aastra Matra M760/E Aastra Matra M780 |
See Avaya/Nortel Matra See EADS Matra Connexity |
Digital, to wires | Y | NGX DST |
NGX - See EADS Matra Connexity firmware Test Site and firmware update needed |
Alcatel Digital & IP Phones recording |
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| Alcatel 4003 Alcatel 4011 Alcatel 4012 Alcatel 4023 Alcatel 4034 Alcatel 4039 Alcatel 4004 Reflex first Alcatel 4010 Reflex easy Alcatel 4020 Reflex premium Alcatel 4035 Reflex advanced Alcatel 4049 |
Alcatel 4200/4300/4400 Alcatel OMNI PCX Enterprise |
Digital, to wires | Y | NGX DST |
|
| Alcatel-Lucent 8029 8028 8039 8038 8069 |
Alcatel 4200/4300/4400 Alcatel OMNI PCX Enterprise |
Digital, to wires | Y (New generation phones no problems expected) |
NGX DST |
|
| 4004 Reflex first 4010 Reflex easy 4020 Reflex premium 4035 Reflex advanced 4019 Series 9 4029 Series 9 4039 Series 9 4049 Att. Console 4059 Att. Console |
OMNI PCX Enterprise | Digital, to wires | Y | DST | |
| Alcatel 4304 Alcatel 4321 Alcatel 4049 console Alcatel 4059 console |
Alcatel 4300 | Digital, to wires | Y | DST | |
| Alcatel 4334 Alcatel 4335 Alcatel 4319 Alcatel 4329 |
Alcatel Omni PCX OXO/OXE |
Digital, to wires | Y | NGX DST(not tested ) |
|
| Alcatel 32KD-06G | Alcatel View32KD | Digital, to wires | Y | DST | |
| Alcatel Lucent 4008 4018 4028 4038 4068 8018 4004 IP e-Reflexes First 4010 IP e-Reflexes Easy / D351 IP 4020 IP e-Reflexes Premium / D352 IP 4022 IP e-Reflexes Premium (4020 + HW) 4035 IP e-Reflexes Advanced / D354 IP 4037 IP e-Reflexes Advanced (4035 + HW) PIMphony (Basic / Pro / Team) 4980 Softphone IP MyPhone |
Alcatel-Lucent OXO-Connect PBX OmniPCX |
VOIP | Y | N/A | UAUDP, SIP or VOX Test needed, no problems expected |
Allworx / Ascom Ascotel / Aspect Digital & IP Phones recording |
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| Allworx 9102 Allworx 9112 Allworx X10 Soft Allworx 9202E Allworx 9204 Allworx 9204G Allworx 9212 Allworx 9212L Allworx 9224 |
Allworx 24xx Allworx 6x Allworx 48x |
VoIP, Mirror port | Y | N/A | VSLogger Software solution (SIP signaling only ) |
| Ascom Ascotel Office 25,35,45 |
Ascom Ascotel Office 25,35, 45 | Digital, to wires | Y | NGX DST |
|
| Ascom Ascotel Office 20,30,40 | Ascom Ascotel Office 20,30, 40 | Digital, to wires | Test Needed ?? | Need testing or extra information about these phones | |
| Aspect Teleset 3010 Aspect Teleset 3190 Aspect Teleset 3192 |
Aspect Telecom Call Center | Digital, to wires | Y | NGX | |
| Aspect VoIP Softphones | Aspect Telecom Call Center Aspect Unified IP |
VoIP, Mirror port | Test Needed | N/A | Need testing. Versadial will offer special discounts to the willing customer for testing |
AT&T Phones recording |
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| SB35020 | AT&T SYN248 SMB Phone System | VOIP | Test Needed | N/A | The system has analog trunks, which can be recorded. Need testing. Versadial will offer special discounts to the willing customer for testing |
Avaya (Nortel) Digital & IP Phones recording |
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| Avaya 14xx Series (S8300.. only) Avaya 2400 Series Avaya 5400 Series (IP office only) Avaya 6400 Series Avaya 8400 Series Avaya Call Master III (603E) Avaya Call Master IV (603H) Avaya Call Master V (607A) Avaya Call Master VI (606A) Avaya 302B/C/D Console Avaya XM24 Module Avaya 302B/C/D Console Avaya 9504 Avaya 9508 |
Avaya Definity 2-wire Avaya IP Office 400 / 500 Avaya S8300 Avaya S8500 Avaya S8700 Avaya S8800 |
Digital, to wires | Y | NGX DST |
Avaya XM24 Module and Avaya 302B/C/D Console - NGX only Avaya 5400 Series (IP office only) Avaya 9504 (IP office only) Avaya 9508(IP office only) |
| Avaya 7400 Series Avaya 8400 Series Avaya CallMaster I Avaya Call Master II Avaya Call Master III Avaya Call Master IV Avaya Call Master V Avaya 302A/B/C console Avaya 301B console |
Avaya Definity 4-wire | Digital, to wires | Y | NGX DST |
302A/B/C console and 301B console - NGX only |
| Avaya(SDX) INDeX DT3 Avaya(SDX) INDeX 2010 Avaya(SDX) INDeX 2030 Avaya(SDX) INDeX 2050 |
Avaya INDeX (SDX INDeX) | Digital, to wires | Y | NGX | |
| Avaya Merlin Magix 4400 Avaya Merlin Magix 4400D Avaya Merlin Magix 4406D+ Avaya Merlin Magix 4412D+ Avaya Merlin Magix 4424D+ Avaya Merlin Magix 4424LD+ |
Avaya Merlin Magix (2 wire) | Digital, to wires | Y | NGX | |
| Avaya Merlin Magix MLX10 Avaya Merlin Magix MLX10 display Avaya Merlin Magix MLX20L Avaya Merlin Magix MLX28 Display Avaya Merlin Magix MLX5 Avaya Merlin Magix MLX5 display |
Avaya Merlin Magix(4 Wire) BRI phones | Digital, to wires | Y | NGX DST(TN) |
Maybe supported by DST in BRI mode. To be tested |
| Avaya 1100 Series IP Deskphones 1120E 1140E Avaya 1200 Series IP Deskphones 1210 1230 1230 Avaya 1600 Series IP Deskphones 1603 1603SW 1608 1616 16CC Avaya 9600 Series IP Deskphones 1603 9608 9608G 9611G 9621G 9641G 9650 |
VoIP, Mirror port | Y | N/A | UNISTIM signaling supported for Nortel(Avaya) IP phones H323/H225 Avaya signaling supported for Avaya IP phones SIP signaling supported for all phones If signaling is not supported, CDR/SMDR integration or JTAPI integration can be used |
|
| Avaya E100 Series SIP Phones Avaya 9601 SIP Deskphone Avaya(Nortel) IP 1535 |
VoIP, Mirror port | Y | N/A | All SIP phones are supported UNISTIM signaling supported for Nortel(Avaya) IP phones |
|
Avaya Partner 6 Avaya Partner 18 Avaya Partner 18D Avaya Partner 34D MLS Partner 6 MLS Partner 12 MLS Partner 12D MLS Partner 18D MLS Partner 34D |
Avaya Partner (AT&T Partner) | Hybrid, connect to analog wires | Y | LDA ATP |
These are hybrid phones (both analog and digital). Versadial can record it using analog recording cards, but can only capture audio (in Vox mode). |
| Avaya(Nortel) IP 1100 series IP 1110 IP 1120E IP 1140E IP 1150E Avaya(Nortel) IP 1200 series IP 1210 IP 1220 IP 1230 Avaya(Nortel) IP 2000 series IP 2001 IP 2002 IP 2004 IP 2007 IP 2008 Avaya(Nortel) IP Audio Conference Phone 2033 IP Softphone 2050 Mobile USB Headset Adapter for IP Softphones Mobile Voice Client 2050 LAN Handset 2210 WLAN Handset 2211 |
Avaya(Nortel ) Communication Server CS1000 , CS2000, CS2100 Business Communications Manager 50/200/400 Multimedia Communication Server 5100 Multimedia Communication Server 5200 Application Server 5200 Media Gateway 1000B Expansion Chassis Survivable Remote Gateway (SRG) 50/200/400 |
VoIP, Mirror port | Y | N/A |
Usually VSLogger software. UNISTIM signaling. |
| Avaya/LG/Nortel IP Phone 6804 IP Phone 6812 IP Phone 6830 |
Employing industry-standard protocols (SIP or MGCP) the LG Nortel IP Phone 6800 Series telephones interoperate with several leading soft-switch solutions | VoIP, Mirror port | Test Needed | N/A |
Tester site needed for MGCP |
| Avaya/LG/Nortel IP Phone 8501 IP Phone 8502 IP Phone 8540 |
Business Communications Manager 50/200/400 Microsoft Office Communications Server 2007 Unified Communications solution. |
VoIP, Mirror port | Test Needed |
N/A | VSLogger software. Can be UNISTIM signaling for BCM. Tester sites needed |
| Avaya(Nortel) Matra MC401 MC405 MC420 MC520 MC620 MC640 |
Nortel Matra see Aastra Matra |
Digital, to wires | Y | NGX DST(TN) |
See EADS Matra Connexity DST- Need a test site for the firmware update |
| Avaya(Nortel) DMS-100 BRI connection Avaya(Nortel) DMS-100 Centrex connection |
See ISDN BRI recording section See : ITT Cortelco Centrex See : Aastra Meridian Centrex See: Cenrex |
BRI Digital, to wires Analog Centrex, to wires |
Y Y |
NGX DST LDA ATP |
DST not tested |
| Avaya(Nortel) digital phones M2006 M2008 M2009 M2018 M2216 M2317 M2616 M3110 M3310 M3820 M3901 M3902 M3903 M3904 M3905 M2250 Console Polycom 550D |
Avaya(Nortel) Meridian 1, SL100 (2-wire) Nortel Remote Office 9150 -(39XX Series phones only) |
Digital, to wires | Y | NGX DST |
|
| 2250 2250 PC Console |
Avaya(Nortel) Meridian 1,SL100 ( 4-wire) |
Digital, to wires | Y | DST | |
| Avaya/Nortel 7100 7208 7316 7310 7324 T7406 (wireless) |
Norstar (BCM) 50/200/400/450 | Digital, to wires | Y | NGX DST |
|
Bosch and Tenovis Phones recording |
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| Bosch (Tenovis) TB13 TE13 TH13 TM13 TS13 |
Bosch (Tenovis) Integral 3 (4 wire) see ISDN BRI |
Digital, to wires | Y | NGX DST(TN) |
BRI phones type DST not tested, but probably will work too |
| Bosch (Tenovis) T3 Compact T3 Classic T3 Comfort OS33 - operator set |
Integral Business phone/ MD 150 Integral 33/55D (2 wire) |
Digital, to wires | Y | NGX | |
Cetis ( Scitec, Teledex, Telematrix) recording |
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| Analog Phones SP100 SP300 SP400 SP550 SP750 3100 Series Aegis-09 Series Opal Series Diamond Series Aegis-08 Series Nugget Series 7001/7002/7003 5Sc HDST-12 LP550 other |
Cetis ( Scitec, Teledex, Telematrix) All analog phones supported |
Analog/Centrex, to wires | Y | LDA ATP |
Usage as Centrex phones is reported. Solution possibly sold to Customer |
| E Series IP phones 9600IP Series IP phones I Series NDC phones |
Cetis ( Scitec, Teledex, Telematrix) SIP phones. All SIP phones are supported | VoIP, Mirror port | Y | N/A | VSLogger software, SIP |
Cisco Phones recording |
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| All Cisco IP phones supported | All Cisco PBX | VoIP, Mirror port or VoIP, BIB Silent recorder |
Y | N/A | VSLogger software, SIP Passive/SPAN recording (any phone model) Active recording available for UCCM and phones with BIB(built-in-bridge) functionality |
Comdial (Vertical Comdial) Phones recording |
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| Comdial Impact tested 8312SJ-FD 8324S-FD Comdial Impact not tested 8012 8024 8112 8124 7260-00 |
Comdial Impact | Digital, to wires | Y | DST | Other phones not tested |
EADS (Aastra, Nortel ) Phones recording |
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| EADS(Aastra, Astra) ITE 12SD ITE 30SD ITE 760 TE30SD TE24B |
EADS(Aastra, Astra) Intercom E | Digital, to wires | Y | NGX | |
| EADS (Aastra ) Matra MC401 MC520 MC405E MC420E MC430E MC520N MC640 M760 M760PO M740 M730 M720 |
EADS Matra Connexity Connexity M6501-L IP See Aastra Matra and Nortel Matra |
Digital, to wires | Y | NGX | |
ESI (Estech Systems ) Phones recording |
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| ESI (9) Phones 24 KEY DFP 24 KEY DFP 48 KEY H DFP 48 KEY H DFP |
ESI-50, ESI-100, ESI-200, ESI-600, ESI-1000 | Digital, to wires | Y | NGX | |
| All supported | ESI eSIP Evolution Series™ | VoIP, Mirror port | Y | N/A | Tested on customer site. ESI eSIP Evolution 500x recording project |
| ESI 30SIP ESI 45SIP |
IP Server 900, ESI Cloud PBX, ESI SIP Trunks | VoIP, Mirror port | TN | N/A | VSLogger software Test needed, no problem expected |
ESI VoIP Softphone ESI IP Cordless Phone ESI 40 VoIP Business Phone ESI 60 VoIP Business |
|
VoIP, Mirror port | TN | N/A | Test needed, no problem expected |
eOn EQueue Phones recording |
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| eOn EQueue Phones 501200-750 501200-001 501800-001 500600-001 500600-750 503000-001 503800-001 |
eOn EQueue | Digital, to wires | Y | NGX DST |
|
Ericsson (Aastra, Mitel) Phones recording |
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| Ericsson (Aastra, Mitel) Phones DGF220 DBA706 Dialog3201 (DBC201) Dialog3202 (DBC202) Dialog3203 (DBC203) Dialog3211 (DBC211) Dialog3212 (DBC212) Dialog3212 (DBC212) Dialog3213 (DBC213) Dialog3213 (DBC213) Dialog2501 (DBC501) Dialog2563 (DBC562) Dialog2601 (DBC601) Dialog2631 (DBC631) Dialog2661 (DBC661) Dialog2662 (DBC662) Dialog4220 (DBC220) Dialog4222 (DBC222) Dialog4222 (DBC222) Dialog4223 (DBC223) Dialog4224 (DBC224) Dialog4225 (DBC225) Dialog2531 (DBC531) Dialog2561 (DBC561) Dialog 3600 series PC Console |
Business Phone 50/250 (MD150 in Asia#) MD110 MXONE See Aastra. |
Digital, to wires | Y | NGX DST |
|
| Ericsson (Aastra, Mitel) IP Phones Dialog 4422IP Dialog 4425IP Dialog 5446IP |
MD 110/MX 1 (BC12) | VoIP, Mirror | NT | N/A | H323 Test needed, no problems expected |
Fujitsu Phones recording |
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| Fujitsu phones F10B-0816-B001(DT-12D) F10B-0791-B001(DT-12S) F10B-0794-B001(DT-12) F10B-0789-B001(DT-24DS) F10B-0790-B001 |
F9600 | Digital, to wires | Y | NGX | |
Harris Phones recording |
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| Harris phones Teltronic Optic Phone Teltronic Optic Phone Optic 1 Teleset Console Teleset Attended Workstation Optic 32(DST only) |
Harris 2020 | Digital, to wires | Y | NGX DST |
|
Inter-Tel (Mitel) Phones recording |
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| Inter-Tel(Mitel) phones 520.4300 Basic 550.4000 Standard 550.4100 Executive 550.4400 Standard 550.4500 Executive 560.4101 Basic 560.4201 Associate 560.4301 Professional 551.4400 551.4100 |
Inter-Tel Axxess | Digital, to wires | Y | NGX | |
| Inter-Tel(Mitel) phones 8500 8520 8560 |
InterTel CS5200 and MiVoice Office 250 |
Digital, to wires | Y | NGX DST |
|
| Inter-Tel(Mitel) IP phones 550.86 550.8600 550.8620 550.8622 550.8662+N33 |
Inter-Tel CS5200 | VoIP, Mirror | NT | N/A | The phone can operate in either Inter-Tel Protocol (ITP) mode or Session Initiation Mode (SIP) mode. VSLogger software, Test needed |
ISDN BRI and ISDN BRI Phones recording |
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| Recording ISDN BRI lines: EuroISDN 5ESS (USA,(ATT custom) Avaya Definity(ATT custom ) Nortel DMS100 NI-1 (North American) INS64 (Japan) Phillips iS3010, Phillips iS3030, Phillips iS3050, Phillips iS3070 Phillips iS3090 Rockwell Spectrum |
(4-wire) Many systems use BRI as interface to phones Avaya(Nortel) DMS-100 |
BRI Digital, to wires | Y | NGX DST |
DST not completely tested |
ITT Cortelco Phones recording |
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| ITT Cortelco 2200 ITT Cortelco 2210 ITT Cortelco 2220 |
Analog Centrex, to wires | Y | LDA, ATP |
see also: Aastra Meridian phones | |
Iwatsu Phones recording |
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| IX-12KTD-2 IX-12KTD-3 |
ADIX-E | Digital, to wires | Y | DST | |
| icon 5800 | Enterprise-CS | Digital, to wires | Y | DST | |
LG Phones recording |
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| LG Phones LKD-30DH LKD-8DS LKD-2NS |
LG LDK-50/100 |
Digital, to wires | Y | NGX | |
| LGP-30D | LG Starex -Ariel | Digital, to wires | Y | NGX DST |
|
| LG Nortel Ericson phones LIP-6xxx LIP-7xxx LIP-8xxx |
iPECs LIK 50A, 100, 600, CM | VoIP, Mirror | Y | N/A |
Signalling is not identified. Most phones supported, many not tested. |
Mitel Phones recordingShoreTel Connect Cloud is now MiCloud Connect (hosted Cloud) ShoreTel Connect Onsite is now MiVoice Connect (for on-site) ShoreTel 14.2 was renamed Mitel 14.2 |
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| Mitel Superset 410 Superset 420 Superset 430 Superset 401+ Superset 4001 Superset 4015 Superset 4025 Superset 4125 Superset 4150 Superset Console 1000 |
Mitel SX2000, 3300 | Digital, to wires | Y | NGX DST |
|
| Mitel(InterTel) 8528 8568 |
Mitel(Inter-Tel) 5000 MiVoice Office 250 |
Digital, to wires | Y | NGX DST |
DST not tested |
| Mitel SIP phones 6863 6865 6867 6869 6873 6867 IP485g 2 6920, 6930, 6910 |
MiVoice MX-ONE
MiVoice Business also known as MCD (Mitel Communication Director) |
Option1: (VoIP, Mirror, OIG)
|
T | N/A |
OIG - Open Integration Gateway (CTI integration) Mitel SRC (Secure recording connector) If no traffic and signaling encryption enabled use Option1: (VoIP, Mirror, OIG) |
| Mitel IP phones 5010 IP Phone 5201 IP Phone 5207 IP Phone 5212 IP Phone (Dual Mode) 5215 IP Phone (Dual Mode) SIP/MiNET 5220 IP Phone (Dual Mode) SIP/MiNET 5224 IP Phone (Dual Mode) 5230 IP Phone (Dual Mode) 5235 IP Phone (Dual Mode) 5240 IP Phone 5302 IP Phone (Dual Mode) SIP/MiNET 5304 IP Phone 5310 IP Phone Conference Unit 5312 IP Phone 5320 IP Phone 5324 IP Phone 5330 IP Phone (Dual Mode) SIP/MiNET 5340 IP Phone (Dual Mode) SIP/MiNET 5360 IP Phone 5550 IP Console 5560 IP Trading 8602 Softphone (Dual Mode) SIP/MiNET 8620 IP Phone (Dual Mode) SIP/MiNET 8622 IP Phone (Dual Mode) SIP/MiNET 8660 IP Phone (Dual Mode) SIP/MiNET 8662 IP Phone (Dual Mode) SIP/MiNET Navigator |
Mitel(Inter-Tel) 5000 MiVoice Office 250 3300 MX/LX
|
VoIP, Mirror | NT | N/A |
Dual-mode phones (SIP, or MiNet protocols) In SIP mode suppported, if traffic us unencrypted, |
| See. Aastra(Mitel) phones Ericson(Aastra,Mitel) phones |
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MGCP and H.323 signaling VoIP Phones recording |
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| VoIP phones with MGCP or H.323 signaling ShoreTel 210 Cisco 7940G NEC IP H323 ITR-2D-1 Vodavi V6812-MGCP LG-Nortel LIP-6812 Aastra 9112i VoIP Phone |
Many manufacturers | VoIP, Mirror | Y NT |
N/A | Most phones supported, many not tested. No problem expected. Test sites and volunteers needed |
NEC (Nitsuko) Phones recording |
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| NEC(Nitsuko) DX2E-12BTH-A DX2E-DSLT DX2E-12BTXH DX2E-16BTXH DX2ET-24TSXH |
NEC (Nitsuko) DX2E 32 (DX2E-321 PABX), DX2E i - series |
Digital, to wires | Y | DST |
DST supports DX2E phones , Aspaire or I-series phones as NEC Aspila(same as Aspire) |
NEC Aspire DTP-32D DTR-32D DTR-16D |
NEC Aspire | Digital, to wires | Y | NGX | |
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NEC Aspila EX
NEC SL1000,SL1100
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NEC Aspila EX
NEC SL1000,SL1100 ( Test needed)
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Digital, to wires | Y | DST | |
| DTU-32D-2 DTU-16D-2 DTP 8D DCU 60 (add on) Dterm8 DtermSeries75 Dterm8D DtermSeries75 Dterm16D DtermSeries75 Dterm32D DtermSeries75 Dterm Series I |
NEAX1000 | Digital, to wires | Y | NGX DST |
|
| NEC phones DTU-16D Elite DTU-32D Elite ETJ-16DC Series III DTP-2DT-1A DTP-16D Series E (75) DTP-32D Series E (75) DTP-8D Series E (75) DTR 2D-1 Dterm Series I DTR 8D-1 Dterm Series I DTR 16D-1 Dterm Series I DTR 32D-1 Dterm Series I 716 Console phone IAC(Integrated Attendant Console) Dterm8D DtermSeries75 Dterm8 DtermSeries75 Dterm32D DtermSeries75 Dterm16D DtermSeries75 Dterm Series 3 (32 button) |
NEAX 2000, 2400 IMS, 7400 | Digital, to wires | Y | NGX DST |
|
| NEC IP phones DT500(SIP) Dterm IP - ITR32D-3 ITR32D-3 ITR16D-3 ITR8D-3 INASET 240G INASET 320C INASET 320G DT700 ITL-12D-1 DT710 2E DT710 6DE DT730 DT750 DT730 DT800 Series DT830 (ITZ-12D) DT830DG DT830CG 1140E SL1100 |
NEAX 2400 IPX, SV8300, SV8500 | VoIP, Mirror | NT | N/A | All SIP supported Non SIP, Test needed |
| ETJ-16S | Apex 3600 | Digital, to wires | Y | NGX | |
| DTR-16D | Apex 7400 | Digital, to wires | Y | NGX | |
| DTU-16D Elite DTU-32D Elite DTP-16D Series E (75) DTP-32D Series E (75) DTP-8D Series E (75) DCU 60 (add on) |
Electra Elite 192 | Digital, to wires | Y | NGX DST |
|
| DTH-16D-1G Dterm 80 DTH-8D-1G Dterm 80 |
Electra Elite 192 | Digital, to wires | Y | NGX | |
| DTL-6DE-1P(BK)TEL DTL-12D-1P(BK)TEL DTL-24D-1P(BK)TEL DTL-32D-1P(BK)TEL DT 300 series DLV (XD) Z - Y (same as DTL-24D-1 or DT730 ) DLE (6D) Z (DT700) |
Univerge 8100/8300 | Digital, to wires | Y | NGX DST |
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| IP3NA-24TXH (0910048) or DG-24e IP3NA-12TXH (0910044) or DG-12e IP3NA-6TXH (0910042) or DG-6v |
UX5000 | Digital, to wires | NT | DST | Potentially supported by DST (Nitsuko or other fw). Needs testing to confirm. |
| DT400 series DT430 ( DTZ-12) DT410 |
Digital, to wires | NT | DST | Similar to DT300 and most likely compatible. Needs testing to confirm. | |
| Dterm Cordless DECT DTL-8R-1 |
Digital, to base station wires | NT | DST | ||
Nakayo Phones recording |
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| Unknown digital phones | Manufacturer Nakayo | Digital, to wires | Y | NGX | |
NexSpan Phones recording |
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| M725E, M740E,M760E | see Aastra (Nex Span) | Digital, to wires | Y | NGX, DST | Base unit connection can be identical to one of the DTERM digital phones listed above |
Nortel(now Avaya) Digital & IP Phones recording |
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| see. Avaya section above | |||||
Polycom ( Packet 8 or 8x8 ) Phones recording |
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IP Phones Polycom IP 335 Polycom IP 550 Polycom IP 560 Polycom IP 670 Polycom VVX 201/101 Polycom VVX 300 Polycom VVX 301 Polycom VVX 400 Polycom VVX 500 Polycom VVX 600 Cisco SPA303 Cisco SPA504 Cisco SPA525G2 Yealink T23P/G Cordless IP Phones Panasonic KX-TGP600 DECT Yealink W52p DECT Spectralink 7522 Spectralink IP-DECT Server 400 IP Conference Phones Polycom IP 5000 Polycom IP 6000 Polycom IP 7000 |
Packet 8 or 8x8 | VoIP, Mirror | NT | N/A | Not tested. No problem expected with SIP phones. Test sites and volunteers needed |
Panasonic Phones recording |
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| KX-T7431 KX-T7433 KX-T7453 KX-T7456 KX-T7625 KX-T7630 KX-T7630* KX-T7633 KX-T7636 KX-T7668 KX-T7665 KX-T7730** KX-T7220 KX-T7030** KX-DT343 KX-DT321 KX-DT346 KX-DT333 |
TDA or TDE 50 / 100 / 200 / 600 and KX-DT333 | Digital, to wires **Analog pair, to wires |
Y | NGX DST |
|
| KX-DT521 KX-DT543 KX-DT546 |
KX-TDE100, KX-TDE200, KX-TDE600 | Digital, to wires | NT- Test needed | NGX DST |
Test sites and volunteers needed |
| VB-44223B VB-44225B |
DBS | Digital, to wires | Y | DST | |
| Panasonic IP phones KX-NT305 KX-NT321 KX-NT343 KX-NT346 KX-NT366 KX-NT400 KX-NT543 KX-NT546 KX-NT560 KX-NT546 KX-NT551 KX-NT553 KX-NT556 KX-NT500 series KX-NT550 series KX-HGT1000B(SIP phone) |
KX-NCP 500 & KX-TDE600 KX-TDE100, KX-TDE200, KX-TDE600 |
VoIP, Mirror | Y | N/A | Tested both with SIP and MGCP |
| IP Proprietary phones KX-NT300 KX-NT546 KX-NT543 KX-NT551 KX-NT553 KX-NT556 KX-NT560 |
KX-NS700 |
VoIP, Mirror | NT | N/A | Testing needed. Tested with other PBX no problems expected |
| Digital phones KX-DT543 |
KX-NS700 | Digital | Y* | DST | *Custom wiring required from the Panasonic Patch Panel to the Synway Harmonica. No stock patch panel exists, must be customized and built by the customer |
| KX-TG6511B, KX-TG6512B. KX-TG6513B, KX-TG6531B, KX-TG6532B, KX-TG6533B, KX-TG6534B, KX-TG6541B, KX-TG6542B, KX-TG6543B, KX-TG6544B, KX-TG6545B, KX-TG6581B, KX-TG6582T, KX-TG6583T, KX-TG4011N, KX-TG4012N, KX-TG4013N, KX-TG4021N, KX-TG4022N, KX-TG4023N, KX-TG4024N, KX-TG4031B, KX-TG4032B, KX-TG4033B, KX-TG4034B, KX-TG4053B, KX-TG4073N, KX-TG4074N, KX-TG7531B, KX-TG7531N, KX-TG7532B, KX-TG7533B, KX-TG7534B Expansion handsets KX-TGA653 KX-TGA660 |
KX-TG series Base phones (with potentially connected expansion wireless handsets) | Analog pair, to base wires | Y | LDA ATP |
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Philips Phones recording |
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| D310/2 D320/2 D325/2 D330/2 D340/2 D622/2 D623/2 D624/2 D310/4 D320/4 D325/4 D330/4 D340/4 D622/S D623/S D624/S Mod.1-4 Mod.2-2 Mod.2-4 P370D P375 S370 S375 |
iS3010, iS3030, iS3050, iS3070 & iS3090 | Digital, to wires | Y | NGX DST |
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Rockwell Phones recording |
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| Spectrum 151 (4 wire) ISDN Console Model 100 ISDN Console Model 151 |
Spectrum | Digital, to wires | Y | NGX DST |
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Samsung Phones recording |
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| DS-24SE-KTS DCS-S1EW DCS-S2EW |
DCS-828 | Digital, to wires | Y | NGX and DST | |
| DS-5021D DS-5038D |
iDCS500 p | Digital, to wires | Y | NGX | |
| DS-5700S DS-5308S DS-5700S |
IDCS 100, OfficeServ 7100 |
Digital, to wires | Y | DST | |
| DS-24SE-KTS | Inforex | Digital, to wires | Y | NGX DST |
|
| iDCS 18D iDCS 28D DS-5007 DS-5014 DS-5021D DS-5038 |
OfficeServ 7200 / 7400 | Digital, to wires | Y | NGX | |
| Samsung OfficeServ IAP Phones, unknown modules | Samsung OfficeServ IAP | Digital, to wires | Y | DST | |
ShoreTel(now Mitel) Phones recordingShoreTel Connect Cloud is now MiCloud Connect (hosted Cloud) ShoreTel Connect Onsite is now MiVoice Connect (for on-site) ShoreTel 14.2 was renamed Mitel 14.2 |
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| Shoretel MGCP phones IP110 IP115 IP230 IP420/420g IP480 IP480g IP485g IP560 IP655 IP565 IPBB24 IPBB424 IPShoreWare |
running MGCP or SIP protocol | VoIP, Mirror | Y | N/A | VSLogger software Most phones supported, many not tested. No problem expected. Test sites and volunteers needed |
Siemens(now Unify) Phones recording |
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| OptiPoint 500 advanced OptiPoint 500 basic OptiPoint 500 economy OptiPoint 500 entry OptiPoint 500 standard SL OptiPoint 500 standard Optiset E Advance Conf Optiset E Basic Optiset E Standard ProfiSet 71 OpenStage 10 OpenStage 15 OpenStage 20 OpenStage 40 OpenStage 60 OpenStage 80 AC-Win MQ Ver.3.0.20 AC Win5.0 |
HiPath 4000 Series, HiPath 3000/3750 |
Digital, to wires | Y | NGX DST |
In October 2013, Siemens Enterprise Communications was rebranded to Unify. |
| OptiPoint 500 economy | HiPath 1150 | Digital, to wires | Y | DST | |
| 4 wire BRI phones D60 D70 DT50 |
Realitis DX150 |
Digital, to wires | Y | NGX | |
| iSDT 300+ | Realitis DX150 | Digital, to wires | Y | NGX | different firmware required |
| Multiline 15** Multiline 8** |
Realitis DX150 | Analog, to wires | Y | LDA ATP |
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| Optiset E** advance Optiset E** advance conf Optiset E** advance plus Optiset E basic Optiset E entry Optiset E memory Optiset E** standard |
Hicom 100E, Hicom 150E | Digital, to wires | Y | NGX DST |
|
| Optiset E Basic Optiset E Standard Optiset E Advanced Conf OptiPoint 500 advance OptiPoint 500 basic OptiPoint 500 entry OptiPoint 500 standard OptiPoint 500 standard SL |
Hicom 300E, Hicom 330E | Digital, to wires | Y | NGX DST |
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| Siemens (Rolm) phones Rolm Phone 240E Rolm Phone 312L Rolm Phone 400 Rolm Phone 240 Rolm Phone 624SL |
Hicom 300E, Rolm 9751CBX |
Digital, to wires | Y | NGX | RTS box required, treated as 4 wire phones |
Tadicom (Tadiran), Telrad, Tecom, Telcom Phones recording |
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| Tadicom (Tadiran) Phones FlexSet 281S FlexSet 280S FlexSet 121S FlexSet 120S DKT 2320 DKT 2321 DKT 2322 |
Tadicom(Tadiran) Coral DKT 1110 |
Digital, to wires | Y | NGX DST |
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| Telrad Phones Mercury 33 |
Telrad Advance IP |
Digital, to wires | Y | NGX | |
| Tecom Phones DU8812D |
Tecom DX1688 | Digital, to wires | Y | DST | |
| Telcom Phones LDP-7008D LDP-70240 LKD-2NS LKD-8DS LKD-30DS 30LD |
Opticon series | Digital, to wires | Y | DST | |
| T208M | Tadiran, Coral IPx | VoIP, Mirror (SMDR required for call details) | NT | IP phones not using sip or any supported signaling, to get call details need SMDR integration. | |
Toshiba Phones supported recording |
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| Toshiba Phones DKT3010-SD DKT3020-S DKT2010-SD DKT2020-S DKT2020-SD DKT2020-SD DKT2030-S DKT-2010D-H DKT-2010S DKT-2020-FDSP DKT-3010S DKT-3020-S DKT-3020SD DKT-3201 DKT-3207-SD DKT-3210S DKT-2001 |
DK280 | Digital, to wires | Y | NGX DST |
DST not tested with DKT3xxx |
| DKT-3010-SD DKT-3020-S DKT-2010-SD DKT-2020-S DKT-2020-SD DKT-2020-SD DKT-2030-S DKT-3512F-SD DKT-3510P-SD DKT-3220-SD DKT-3510P-S DP 5132-SD# DP - 5022# |
CTX 100/670 // CIX 100 | Digital, to wires | Y | NGX DST |
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TMC Phones recording |
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| Telrad phones TMC Epic ET4300 (4-Line) |
Analog Centrex, to wires | Y | LDA, ATP |
see also: ITT Cortelco, Aastra Meridian phones | |
UNIFY (Siemens) Phones supported by Versadial Call Recorder |
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| digital phones see Siemens |
In October 2013, Siemens Enterprise Communications was rebranded to Unify. | ||||
| IP phones: Optipoint 410 Optipoint 4210 |
VoIP | Y | N/A | With SIP firmware/signaling - fully supported With HFA signaling - currently record audio only/ VOX activation |
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Vodavi Phones, Vertical Phones recording |
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| Vodavi Phones 3012-71 3015-71 Below models not tested 3017-71 30 Button FDX Executive |
Vodavi 3500-01 | Digital, to wires | Y | NGX | Vodavi is the trademark of Vertical Communications Vodavi Firmware |
| Vodavi 3808-71 3824-71 3818-00(Nomad IP SoftPhone) 8012-00 Edge 8000 12-Button IP Telephone 8024-00 Edge 8000 24-Button IP Telephone |
(Vodavi) Vertical SBX IP 320 | VoIP | NT | N/A | Testing needed. |
| Vodavi 4008-00 4024-00 Vertical 9000 30-Button Digital Telephone Vertical 9000 8-Buton Digital Telephone |
(Vodavi) Vertical SBX IP 320 | Digital | NT | N/A | Testing needed Maybe supported by DST with Comdial firmware Maybe supported by NGX with Vodavi firmware |
| Vertical Edge 700 VW-E700-8 VW-E700-24 |
Vertical Wave IP 500, MBX IP® or XTS IP® | Digital | Y | DST, NGX | Supported by DST with TELKOM firmware Support by NGX with LG LDK50 firmware |
| Vertical Edge 100 VW-E100-12 VW-E100-24 |
Vertical Wave IP | Digital | NT | DST | Testing needed. Probably supported by DST with Comdial or TELCOM firmware |
XBLUE Networks - Phones recording |
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| Manufacturer (ALSO KNOWN AS) Phone Models |
PBX Models(ALSO KNOWN AS) | Phone Type, Connection |
Supported Y/N/NT NT- need testing |
Required extra HW | Related Notes |
| X16 corded digital phones |
XBLUE X16 |
Digital | N | ATP for analog trunks recording |
X16 System allows up to 6 analog trunks. Trunk lines can be recorded with analog boards. Note, X16 may be missing Serial (SMDR) capabilities to capture call details. Audio, time and date may be the only information captured. |
X3030
|
XBLUE X25XBLUE X50 |
VoIP | NT, No problems expected |
ATP for analog trunks recording N/A for VoIP phones or trunks recording |
X25 System allows 8 analog and 8 VoIP trunks(8 ch SIP trunk) X50 System allows 6 analog and 8 VoIP trunks(8 ch SIP trunk) |
...
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| Manufacturer (ALSO KNOWN AS) Phone Models |
PBX Models(ALSO KNOWN AS) | Type, Connection |
Supported Y/N/NT NT- need testing |
Required extra HW |
Related Notes |