Welcome to VSLogger Call Recording!

Basic solution architecture and components interconnection
Recording capability of VSLogger server
Revision History and Latest Features

About

VSLogger Recording is a collection of interconnected web-based and standalone business applications developed and distributed by Versadial Solutions.

Components:

Adutante H5 Server - Web applications server hosting HTML5 based QC Module and Recorders Module

Recorders Module - Adutante module for Authentication, Permissions Management and Access Control to individual recorders. "Recorders" view of the module lists all available VSLogger recorders registered with Adutante server and accessible by the specific user. "Call Center Seating" view provides check-in option to Call Center agents if free seating with manual registration is used.
QC Module - Application for QC Evaluation Form creation, Call Center Agent or other employee QC evaluation (grading), Evaluation Results Reviews by 3rd person and Evaluation reports.
Administration modules - Adutante modules for users and security groups management, DB utilities, user permissions management and individual modules configurations .

VSLogger Server - Call Recording engine (Recorder) with HTML5 based user interface. There are following major components included with VSLogger:

Recording Service - Windows service responsible for media capture and recording.
Connection Service - Windows service which provides web server function for direct HTML5 based user interface and API calls. Connection service also handles archiving, reporting tasks, screen capture collection and encoding, decoding encrypted recordings prior playback.
CLI Tool - Administration utility program providing advanced command line interface for recorder configuration, DB maintenance tools, encryption vaults and self-signed SSL certificates generation.
VSLogger Monitor - Client side browser-based user interface for search, playback, reporting and live monitoring, It is loaded by connecting from the browser directly to VSLogger Server.

User Workstation Components -

Chrome or other supported Browser
DT Assistant (Desktop assistant) software (Windows Only)

Note: Adutante server and VSLogger server installed on a single PC, comprises a stand-alone Adutante call recorder. Adutante Server and several VSLoggers can be configured into a distributed call recording system comprised of multiple recorders with shared user base managed by a single Adutante server.

For your convenience, some modules have a basic built-in tutorial system to get you up and running quicker. Simply click the Tutorial Icon (Film Strip Box w/ Question Mark in it) in the upper right area of the Module to launch the tutorial.

Basic solution architecture and components interconnection

Activity	Client Workstation components	Call Recorder server components processing user sessions
Managing user accounts. Managing Using QC(quality control) module. Accessing registred recorders.	Use Chrome or other supported Browser to connect to https://recorder_host_name:8443/portal/	Adutante Server (web application)
Live Monitoring recorded channels. Searching and playing back recordings. Reports. VSLogger server configuration.	Use Chrome or other supported Browser to connect to https://recorder_host_name:22443/vslogger	VSLogger Server - Connection service
Screen capture. Manual Recording control(start, Stop, Mute or Add a comment) of the single assigned channel.	Use DT Assistant installed on specific workstation	VSLogger Server - Connection service
VSLogger server configuration via original CLI interface	CLI Tool ( also can be installed on the remote workstation)	VSLogger Server - Recording service

Recording capability of VSLogger server

Call recording - 2 to 999 total recorded lines (channels) per server

Analog (POTS) lines
Digital PBX extensions (most of the major PBX vendors supported) and ISDN BRI
T1 / E1 / ISDN PRI lines
VoIP passive (network sniffing) or terminated (forking, BIB (built-in-bridge) or SIPREC) style recording
RoIP(Radio over IP) recording from IP-unicast or IP-multicast sources
Virtual channels - screen capture or replication from the other recorder

Agent workstation Screens capture

up to 256 - workstation monitors (single or dual) with automatic merge to associated recorded call audio

Revision History and Latest Features

Component Versions	Major Features Included	Released
Coming Soon	MS Teams events based call recording	TBD
VSLogger(VSL) 4.9.6.X Adutante(ADU) 4.9.6.X	Remote agent/office recording configurations enhancements and configuration scenarios Screen capture video/WEBM recordings edit/blackuput/mute capability DTA screen capture enhancement , record workstation Screen ,Screen and Audio, Audio only. Allow workstation recording without any telephony integration. E.g. recording MS Teams as workstation screen and audio. DTA - Calls list in Desktop Assistant user interface. Allows playback or link emailing via default email client SIPREC with SRTP & TLS support (Audiocodes SBC support) enhanced edit interface for large number of agents/ users (over 1000) Known bugs fixes	March 18, 2021
VSLogger(VSL) 4.9.5.X Adutante(ADU) 4.9.5.X	Support for Cisco BIB encrypted traffic recording (SRTP/SIP TLS support) Avaya IP Office SIP Signaling protocol for VOIP (Passive). VSLogger Filters email notification feature which allows recording notification emails, based on configured pattern match Improved network VoIP traffic capture with GRE/ERSPAN frames parsing enhancements Display recent calls list in Desktop Assistant user interface. Allow playback or emailing link via default email client	May 1, 2020
VSLogger(VSL) 4.9.2.X Adutante(ADU) 4.9.2.X	Generic SIPREC specs implementation Zetron SIPREC support (Voice logger gateway protocol) Enhanced Alarms VoIP HFA Support	December 06, 2019
VSLogger(VSL) 4.9.1.X Adutante(ADU) 4.9.1.X	Intermediate release. Collective design debt and usability improvements. Enhanced logging, configuration and diagnostics tools Enhanced user permissions management tools, improved user experience	August 22, 2019
VSLogger(VSL) 4.9.X Adutante(ADU) 4.9.X	Option to record Rx/Tx streams as separate files.This feature available only for VOIP, SIPREC or IPCAST channels. Improves the quality of the analytics results Direct access to Adutante Server QC module with automatic sign-in, easy access to QC evaluations directly from VSLogger Web interface. Support recording of Mutualink conference (configure VoIP trunk with MUTUALINK protocol). Record incident conferences managed from Mutualink Interoperable WorkStation (IWF) IPCast channel receives two streams (Tx/Rx) per single channel AVtec Scout Console: Radio channels recorded from IP unicast or IP multicast addresses	May 24, 2019
VSLogger(VSL) 4.8.7.X Adutante(ADU) 4.8.7.X	LDAP and Active directory integration enhancements Voice analytics (speech-to-text ) automatic post-processing actions (e.g. credit card info erasure or flagging) NEC VoIP extensions recording enhancements	January 17, 2019
VSLogger(VSL) 4.8.6.X Adutante(ADU) 4.8.6.X	Key Features Added: 3rd party voice analytics providers integration (Yactraq and Google) Voice analytics (speech-to-text) based on GOOGLE API Ability to search transcribed audio to text within VSLogger (search keywords/phrases) RTSP based (IP Microphones recording) Update (VSLogger ver. 4.8.6.521) Adutante Recording H5 (ver. 4.8.6.1) - Added: VSLogger - IPCast HW, support RTSP protocol (audio only) - Fixed: VSLogger/Adutante - Misc. bugs, performance optimization	August 11, 2018
VSLogger(VSL) 4.8.5.X Adutante(ADU) 4.8.5.X	Key Features Added: Added WebGUI for VSLogger administration configuration (CLI and GUI available for configuration) Flags (ie. red, green, blue,etc.) can have custom labels Update (VSLogger ver. 4.8.5.446) Adutante Recording H5(ver. 1.8.5.0) - Added: VSLogger - IPCast HW, support Telex IP223 Gateway - Added: VSLogger - Support G726 codec, SIP VoIP and IPCAST - Added: VSLogger - SIPRec HW, added NAT Address feature, (if VSLogger is behind NAT, send SDP Offer using NAT address) - Added: VSLogger - SIPRec (BIB) Channel, added Supported Codec Configuration, ( allow to configure codecs and codecs order in SDP offering) - Added: VSLogger - Avaya DMCC recording, (Avaya API licenses required), configured as IPCast Channel - Added: Adutante - Avaya JTAPI client support. - Added: VSLogger - User Activity and Web Access Logging. - Fixed: VSLogger/Adutante - Misc. bugs, performance optimization Attention!! *- starting this revision Adutante Server Requires JAVA 8 or newer JRE* *- requires 4.8.5.X license code or key*	April 09 , 2018
VSLogger(VSL) 4.8.2.X Adutante(ADU) 1.8.2.X	Key Features Added: Links feature- create special URLs to access selected recordings or reports Expand max. recording channels per VSLogger server to 999 ( the previous limit was 256) Generate reports (every day, week ...) and send by email Adutante Recording H5 (ver. 1.8.2.0) - Added: VSLogger - Recorder statistics collection and automated distribution. - Fixed: VSLogger/Adutante - Misc. bugs, performance optimization - Added: Adutante - Recorders Administration - added predefined variables feature to enhance and simplify access permissions configuration. - Added: Adutante - QC modules use new VSLogger links feature to access playlist (no need to store a copy of the recordings for each QC test)	August 16, 2017
VSLogger(VSL) 4.8.1.X Adutante(ADU) 1.8.1.X	Key Features Added: Multiple extensions per agent support (seating by extension mode) Centralized Call Canter Agent creation UI Adutante Recording H5(ver. 1.8.1.0) - Added: VSLogger - RoIP (Radio over IP) terminated recording (config hw ipcast). (tested with Telex IP Gateway, Barix Instreamer, Cisco IPICS). - Added: VSLogger - Multiple NICs support for passive VOIP recording. Recording traffic from the multiple networks. - Added: VSLogger - Passive VoIP/terminated Cisco BIB recording to support DTMF tones generation according to rfc2833/4733 (sip signaling only). - Added: VSLogger - HW order change/configuration capability. - Added: VSLogger - Dongle license key support. Both SW and HW keys are available - Added: VSLogger - Beep tone generation from Synway ATP cards. - Fixed: VSLogger - Resolved issue with Synway driver (5.4XX). - Fixed: VSLogger - AD(active directory integration) integration bug, no logged-in User Name displayed. - Fixed: VSLogger/Adutante - Misc. bugs, performance optimization Attention!! Require new license code or license code update. Request license code update prior to upgrade	May 5, 2017
VSLogger(VSL) 4.8.0.X Adutante(ADU) 1.8.0.X	Key Features Added: Active Directory integration to simplify management and user access to the recorder Vaults and Encryption feature . for enhanced protection of the recordings. Saving search and reports parameters for easy reuse - Fixed: VSLogger - Misc. bugs, performance optimization - Added: Adutante - Active Directory integration to simplify management and user access Attention!! Require new license code and cannot be activated with Rev 4.7.X.X or prior revision licenses	January 20, 2017
VSLogger(VSL) 4.7.3.X Adutante(ADU) 1.7.3.0	Key Features Added: Direct access to VSLogger UI, bypassing Adutante Recorders module Player improvements, including a waveform graph and Playlist table - Added: VSLogger - Avaya H323 signaling support - Added: VSLogger - Panasonic MGCP signaling support - Added: VSLogger - Tutorial review and Translations - Added: VSLogger - SSL verification mode setting, allow configuration of how SSL requests handled - Fixed: VSLogger - Misc. bugs, performance optimization and extra setting allowed via graphical UI - Added: Adutante - Tutorials review and Translations	December 02, 2016
VSLogger(VSL) 4.7.2.X Adutante(ADU) 1.7.2.0	Key Features Added: TimeLine view for search and Monitoring New style player. HTML 5 tags based. Speed play capability - Added: VSLogger - Running without activated license (e.g. license activation loss) Alert. - Fixed: VSLogger - Improved Permissions enforcement for users with partial search and monitoring permissions - Fixed: VSLogger - Misc. bugs and performance optimization including Enhanced Screen capture encoding process - Fixed: Adutante - User password reset email sending issue	Release October 08, 2016
VSLogger(VSL) 4.7.1.X Adutante(ADU) 1.7.1.0	Key Features Added: Call Center Agents Team Dashboard and user statistics in Desktop Assistant enhancements Virtual channels - to hold recordings from the external sources (replications from satellite recorder, or screen capture from Desktop assistant) - VSLogger satellite configuration - enable and configure replication of recordings to other recorders - Enhanced Screen capture encoding process - ShoreTel MGCP signaling capture. Record ShoreTel VoIP phones signaling without the need for SMDR or CTI integration - UI for Hardware and channels configuration (user-friendly option in addition to CTI interface)	Released: July 31, 2016
VSLogger(VSL) 4.7.0.X Adutante(ADU) 1.7.0.X	Key Features Added: VSLogger Engine only configuration and licensing Software key licensing ( HW keys usage eliminated) Screen capture (as WebM video)	Released: February 7, 2016
VSLogger(VSL) 4.6.3.X Adutante(ADU) 1.6.3.X	Key Features Added: Agents activities state time log and Dashboard views and reports Enhanced archiving features	Released: September 4, 2015
VSLogger(VSL) 4.6.2.X Adutante(ADU) 1.6.2.X	Key Features Added: VSLogger Desktop Assistant (auto check-in, Agent side single channel control) VSLogger Statistical reports (Calls per period, by Day, Channel, Day of the week, Hour of day etc)	Released: May 20, 2015
VSLogger(VSL) 4.6.1.X Adutante(ADU) 1.6.1.X	Key Features Added: Translation support VSLogger HTML API VSLogger DB maintenance, tools including VSLogger DB manual backup	Released: February 6, 2015
VSLogger(VSL) 4.6.0.X Adutante(ADU) 1.6.0.X	Key Features Added: Adutante H5 - recorders Module VSLogger H5 - Search and Monitoring UI. HTML5 interface replacing VSMonitor VSLogger catalogs format replaced with embedded DB HTML 5 interface with distributed monitoring, as an alternative to VSMonitor VSL - MS Lync support	Released: December 30, 2014
Prior revisions not covered in this Infostore