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Date Last ModifiedPAGE TITLE
Date Last ModifiedThe feature is available starting with VSLogger revision 4.8.6.0 (August 2018). The initial release supports analytics engines from GOOGLE and Yactraq.
Now that you have your calls recorded, listening to them individually can be time-consuming! Take the guessing game out of monitoring calls. Have them systematically reviewed using speech analytics. Speech analytics uses search algorithms that analyze thousands of minutes of audio searching for specific phrases to categorize and flag before calling a human to efficiently review.
HOW IT WORKS:
Versadial’s call recorder, VSLogger, now allows audio to be uploaded to speech analytics engines from multiple third-party providers. (Additional third-party Speech Recognition services to be announced!).
Where Versadial comes in:
Our summer Speech Analytics ability includes:
Coming soon:
Q1. How do I get started?
A. All you need is two things.
Q2. I'm a current Versadial customer and was wondering if there's a way to determine what the analytics services would cost based on our current usage?
A. Versadial doesn’t control speech analytic provider's fees. Please review this page for provider fees info https://www.versadial.com/speech-analytics-for-your-recorded-calls/
You can control your analytics spending by using only manual (on demand) submissions of select recordings to Analytics processing.
To estimate spending for automatic submission of all recordings to Analytics processing:
e.g. 10 ch recorder, avg. 2 hours per day per channel, 20 workdays = 400 hours per month. Now you can estimate the total monthly fee for individual providers, e.g. Google 400 x 1.44 = $576 (this is a sample and not intended to reflect actual pricing)
| SUPPORTED PROVIDERS |
VSLogger Configuration
|
| Google Cloud Visit provider site Speech to text conversion powered by machine learning and available for short or long-form audio Google Cloud Speech-to-Text enables developers to convert audio to text by applying powerful neural network models in an easy to use API. The API recognizes 120 languages and variants, to support your global user base. You can enable voice command-and-control, transcribe audio from call centers, and more. It can process real-time streaming or pre-recorded audio, using Google’s machine learning technology. Main Features Powered by machine learning. Recognizes over 120 languages. Inappropriate content filtering. Automatic speech recognition How to open the account Go to https://console.cloud.google.com/home See configuration tips below, on this page. |
WHERE: Settings/ Voice Analytics section PROVIDER: GOOGLE, Press [>] button, Press Edit in drop down panel Recorder Index: 1 (2 etc. if you have more than one recorder using the same Account) Google Cloud Storage Bucket: enter value configured in Google account Default Language: Speech Language (by default) Channel Language: You can assign a different language to selected channels Google Cloud Private Key: select JSON file provided by Google when you configured the provider account Press [Submit] button to save |
| YACTRAQ Visit provider site The cutting edge in speech analytics and audio mining, Yactraq empowers Call Centers to take full control of their business with machine learning-driven insights extracted from any call recording. By utilizing our advanced technology to generate customized speech vocabularies that are configurable to a client’s specific business and needs, Yactraq provides a suite of call operations solutions that offer a high ROI, have big data applications, and can shine a comprehensive light on highly valuable dark data Main Features Agent performance evaluation. Call operations management. Compliance. Gartner 2016 cool vendor. How to open the account Contact provider for a new account. Mention that you want to open an account for use with the Versadial recorder. Provider reps should provide the information required for VSLogger configuration |
WHERE: Settings/ Voice Analytics section PROVIDER: YACTRAQ, Press [>] button, Press Edit in dropdown panel Encryption: Currently NOT used Cipher: Currently NOT used Key: Currently NOT used Recorder Index: 1 (2 etc. if you have more than one recorder using the same Account) CLIENTID: enter client Id AWS S3 Bucket: enter the configured bucket AWS S3 Region: SELECT REGION AWS S3 Access Key Id: ENTER ID AWS S3 Secret Access Key: enter configured key Press [Submit] button to save |
a) Contact Sales@Versadial.com
b) Purchase Versadial’s Analytics Capability License
The new capability will be enabled with license reactivation (see. VSLogger UI, Settings/ License)
In VSLoger user program, select Settings/ Voice Analytics panel. Right below individual analytics providers (GOOGLE and YACTRAQ), there is a panel displaying analytics tasks in progress.
To enable automatic submissions of the recordings for analytics processing, schedule periodic analytics task as follows:
Task Processing hints:
From this point, the VSLogger call recorder will send your audio recordings to your analytics service. The analytics Service provider will bill you for your API usage directly.
Go to https://console.cloud.google.com/home
Main Menu access left top corner Icon (three Horizontal Bars)
1. Create a Google Cloud Platform project
2. Create a Service Account for the project
3. Create Credentials (Service account key) download service account's public/private key as a JSON file
4. Enable Cloud Speech and Cloud Storage APIs
5. Create a bucket
From this point, you are ready to configure Versadial recorder to send recordings to your Google Cloud Analytics service.
Google will bill/charge you directly for the API usage.