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Search by a variety of parameters to narrow down to specific calls. By default, searches involving multiple criteria are done with a logical OR, meaning the resulting files satisfy at least one of the conditions. Check the "Use logical AND" box (Located under Advanced Filters) when you want files that meet all of the selected conditions.
Available Search Parameters (Please note, these parameters may change as new software releases become available):
Search results are displayed on the right hand side. If a NEW SEARCH is created, another tab will be created. Example: S1, S2, S3. Each tab will list the results for the parameter selected. Close each results tab by clicking the TRASH icon.
The results can be exported as a list of comma separated values for easy import to other programs, such as a spreadsheet. Select the Results Tab to export and click on the EXPORT ICON.
Hide Menu and View Settings
There are several information fields associated with recordings, not all of which are populated in any given recorder configuration. You can choose to hide fields that are not in use and save your setting so that the view is restored in future sessions.
Click the in the RESULTS tab. The field names without a check mark are currently hidden and checked fields are displayed. Choosing any field name will toggle the check mark, causing that field to either be hidden or shown. Once satisfied with the current display, select SAVE to retain your settings. If your session ends or you close the browser window before SAVING, your columns will revert back to your last saved display.
Sort the listing on any field by clicking the field header.
To add flags or notes to a recording, simply click the CHANNEL BUTTON for the recording. A small menu will pop up with the following commands.
To play back recording. Click on the CHANNEL BUTTON. A small menu will pop up and display optional commands for the recording. To play the recording, click the PLAY icon. This action will launch the player below the search results.
Player Panel Controls
Other Play Panel Controls
Keep Adding to Playlist
Add Additional Calls to Player. Keep the Player open and click a different recording on the results tab, clicking PLAY will add to the player panel.
Timeline View is a new graphical view that provides a visual representation of call activity. You can see agent activity and call volume during peak times in a timeline format. What makes this even more cool is the ability to click on an individual recording within the timeline and start the playback. Green represent an audio file, blue represents a video file, and red is the selected recording actively playing.
Adding Files to Play:
Mixed Playback allows you to combine multiple channels into one visual playback. When doing mixed, the files are played in real time, so even gaps of non-audio is displayed. Above, the example represents 3 channels recorded over a period of one hour. The white space between each recording represents the real time silence during that time period.
Mixed playback is ideally used in Radio recording and playback. Creating this type of merge allows users to re-create real life events and understand the time delays and radio silence involved to assist with training and procedures.
Creating evaluations is available when playing back a call recording in the Player.
When clicked, all calls in the playlist will be graded. As long as they are from the same day.
If you only want one call evaluated, have one call in your playlist.
QC Evaluation Pop Up Screen