Notification messages

Small red bell  icon may appear in the top-right corner of VSLogger user interface screen. This indicates that there are system notifications available to your attention. 

Clicking on the icon displays list of the notifications (see below)

Following messages are related to License activation and support plan expiration:

• Support Plan has expired
• License not activated

"License not activated" notification message

This message designed to alert administrators that software license activation was invalidated. 

This can be caused by following :

• expiration of the software license (e.g. 1-year term license subscription)
• change of  computer name or major hardware
• sometimes by major Windows update

Click on corresponding message may display extra  instructions.

If you have 1-year subscription license make sure it is renewed (not expired). 

Proceed to reactivate your license see extra instructions here.

"Support plan has expired" notification message

This message designed to alert administrators that Support Desk is no longer available.  It is harmless and recorder operation is not affected.

If you see this message , notify administrator that it is time to renew software maintenance plan . If plan was already renewed you can clear this notification as follows.

Click on corresponding message.   The following popup dialog will appear.

Pressing Renew button will take you to web page with renewal process info.

Pressing "Update Registration" will update recorder maintenance contract information and clear expired flag,  if contract was renewed.

Attention !!

VSLogger versions prior 4.9.2.X do not have "Update Registration" option described above.

To clear  "Support plan has expired" message on versions  prior 4.9.2.X you have to reactivate software license.

How  reactivate license, see here