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- Adutante ver. 5.0.1.0
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Date Last ModifiedPAGE TITLE
Date Last ModifiedManagement and configuration of all currently registered Desktop Assistant instances done in this section
For detailed instructions on Desktop Assistant installation please see attachment. (Click Here)
Registered Desktop Assistants Table
Lists all currently registered instances of the DT Assistant Software.
Each registration is usually associated with single workstation or with single user login ( in Terminal server environment ).
Command buttons:
Pressing edit command opens DTA edit dialog, which provides following settings:
Pressing Settings button on the header of the view, opens General Settings dialog. General settings govern Registration permission and limits and general parameters applied to all registered Desktop Assistants
Auto Registration - Allow or disallow automatic registration. Administrator might disallow new registrations, after all required instances registered.
Max DT Assistants - Limits number of auto registrations allowed, if auto registration is on
End Of Shift Time - Used with Agent Status time log feature. At specified time, system will automatically change status of all agents to OUT. While agent is suppose to change their status (IN, OUT, BREAK, ON PROJECT) manually, occasionally they forget to set OUT at the end of the day. As a result, their logged in time and other statistics will display incorrectly. This feature reduces effect of agent's mistakes.
Max Break Time - Company can limit amount of time allowed for break. If Agent spent more time on break than specified value, excess break time will be applied to Idle Time statistics on the Dash Board
State Change Limit - Used with Agent Status time log feature. To reduce misuse, management can limit number of times an agent can change their status during a single day. For example, a standard Time Card usually allows 4-6 time-stamps In, Break, In, Out or extra break. Desktop Assistant allows 20 status changes by default, to accommodate more dynamic environment.
Call% Cell Color - Call% (percent of time spent on the phone) is important and a commonly used Call Center statistic. To emphasize expected performance, managers can change the color of the cell displaying this statistic in DASHBOARD or in the reports. Three colors can be specified for expected or targeted Call% range. Color 1 - values below the range, Color 2 - values within the range, Color 3 - values above the range.
Marquee. Administrators with proper permissions may add or remove Marquee message displayed in Dashboard view. Once edited and SAVED, your updated message will begin to scroll across the DASHBOARD's Agent Summary and Team Performance views.