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- Adutante ver. 5.0.1.0
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Date Last ModifiedThe Call Center Seating Tab used by agents who are allowed and required to sign in to a particular recorded phone line (channel). This operation used in Call Center with "Free Seating" environment as opposed to fixed seating/phone locations. In such environments agents can select different workstation for every work shift, as a result require special action (check-in) to associate them with specific phone line.
Optionally, at the same time, agent can associate herself with particular client and campaign. In situation with fixed seating configurations , agent might select only a client campaign, while phone channel is permanently associated with her already.
Below is an example of Call center seating tab prior user sign in
Below is an example of Call center seating tab after agent signed in to channel 6 on recorder VSLOGGER1 and selected client Campaign 101 Quito( MARCHSALE)