Adutante

VSLogger

Centralized users, security groups and permissions management

Centralized registrar of individual VSLogger recorders interconnected to a single distributed recording system. Single access point to all registered recorders 

Host QC,  Recorders and other supporting modules

Authentication and access to individual VSLogger Recorders. Users with access permission to the specific recorder can launch an authenticated connection to individual  VSLogger recorder.

Communication with and control of recording hardware, if special voice boards used for recording.

Storing and archiving recordings

Providing direct Administrator Access for management  and configuration of individual Recorder

Providing direct User Access for Playback, Monitoring, and Reporting

 VSlogger - recording service (Windows service)

 VSlogger - connection service  (Windows service)

 CLI Tool - standalone application

Access  URL to Adutante
https://hostname:8443/portal/

• hostname - computer name or IP address of the computer hosting Adutante server 

Access VSLogger recorders from the Adutante Recorders Module  or directly via the following URL:

https://hostname:22443/vslogger

• hostname - computer name or IP address of the computer hosting VSLogger server 
• 22443 -  configurable port number to provide UI on VSLogger server

 Administration modules -  web interface modules for users and security groups management, DB utilities, user permissions, and individual modules configurations

 QC Module - web interface module for QC Test and Form creation,  Call Center Agent or other employee QC evaluation( grading), Evaluation Results  Reviews by 3rd person and Evaluation reports.  

 Recorders Module  -  web interface module for authentication and access to individual recorders.  Lists all available VSLogger recorders connected to the system and accessible by a specific user. Provides "Call Center seating" check-in option to call center agents.  Provides QC managers access to recordings selected for QC Evaluation.

 <install folder>\applications\adutante -  adutante application folder

 <install folder>\applications\config  -  adutante configuration files and translation bundles

 <install folder>\applications\data    -  seed database content

 <install folder>\applications\entitydef   -  database schema

 <install folder>\framework\config   -  Adutante SSL certificate location, see SSL Certificates

<install folder>\lang -  initial( distributed with installer) translations. Translations updated in runtime by latest from Adutante server

<install folder>\voice - prompts for Verification service auto-attendant

<install folder>\www - VSMonitor web client files

<install folder>\www\cert - default, distributed with installer, SSL certificate for VSMonitor web client . see SSL Certificates

Adutante data   location configured in \applications\config\adutante.properties file.

For example:

adutante.mainstorage.path=c:/Versadial/adutantedata/

adutante.backup.folder=c:/Versadial/adutantedata/backups/

<adutante.mainstorage.path>/recordings - folder automatically created for QC recordings cache. Recordings uploaded for QC

 <install folder>\runtime\data\derby  -  default location for Adutante Database 

 default vsloggerdata folder location is  C:\ProgramData\Adutante\vslogger

<vsloggerdata>/cert - currently used SSL certificate. Administrator can put new certificate here

<vsloggerdata>/data/db - MAIN and NET disk sets databases., settings and other databases used by the program

<vsloggerdata>/data/db/backups - database backups

<vsloggerdata>/data/db/archives  - archive catalogs

 <vsloggerdata>/language - currently used translations. Updated with latest from Adutante server

<vsloggerdata>/license/c2v - license file generated to send to Versadial support placed here. Used for license key upgrade

<vsloggerdata>/license/v2c - license file received from Versadial support, placed here. Used for license key upgrade

<vsloggerdata>/log - log files

<vsloggerdata>/runtime - runtime settings stored here. Settings changed at runtime. May or not be saved permanently to main settings db 

• user: admin 
• password: adutante -or- Welcome1! 

• user: admin 
• password: admin

Locate parameters file <install folder>\applications\adutante\config\on_start.properties  (default C:\Versadial\Adutante\applications\adutante\config\on_start.properties)

Open with notepad or other text editor.

Set following attribute

adu.onstart.resetadminpsswd=Y 

STOP and START Adutante service (restart may take a few minutes).

After service restart:

• Administrator password will be enabled and reset to default.  (UserId: admin, Password: adutante )
• adu_onstart.properties file will be changed to adu.onstart.resetadminpsswd=N

Revisions 4.5.X.X  and newer 

Delete <vsloggerdata>/data/cli.xml file
Restart VSLogger recording and connection services

Revisions 4.1.X.X  and older

Run <install CD>\Misc\VSTools\PSWDReset\resetpssw.exe

utility

It will reset to default:

User : VSAdmin

Password : VSLogger

• User - vsadmin
• Pass - admin