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Summary of the differences between Adutante and VSLogger
Adutante server and VSLogger server are two different programs. When installed on a single PC, they comprise a stand-alone Adutante call recorder.
Single Adutante Server and several VSLogger servers can be configured into a distributed multi-recorder system with the shared user base.
Centralized users, security groups and permissions management
Centralized registrar of individual VSLogger recorders interconnected to a single distributed recording system. Single access point to all registered recorders
Host QC, Recorders and other supporting modules
Authentication and access to individual VSLogger Recorders. Users with access permission to the specific recorder can launch an authenticated connection to individual VSLogger recorder.
Communication with and control of recording hardware, if special voice boards used for recording.
Storing and archiving recordings
Providing direct Administrator Access for management and configuration of individual Recorder
Providing direct User Access for Playback, Monitoring, and Reporting
|Number of Instances||One Adutante server per distributed recording system||From one to many VSLogger recorders per distributed recording system|
|Executable||Adutante service (Windows service)||
VSlogger - recording service (Windows service)
VSlogger - connection service (Windows service)
CLI Tool - standalone application
Access URL to Adutante
Access VSLogger recorders from the Adutante Recorders Module or directly via the following URL:
|Web Applications Provided||
Administration modules - web interface modules for users and security groups management, DB utilities, user permissions, and individual modules configurations
QC Module - web interface module for QC Test and Form creation, Call Center Agent or other employee QC evaluation( grading), Evaluation Results Reviews by 3rd person and Evaluation reports.
Recorders Module - web interface module for authentication and access to individual recorders. Lists all available VSLogger recorders connected to the system and accessible by a specific user. Provides "Call Center seating" check-in option to call center agents. Provides QC managers access to recordings selected for QC Evaluation.
|VSLogger Monitor - web interface for search, playback, reporting and live monitoring directly from VSLogger Server.|
|Default Installation Folder||Adutante server application: C:\Versadial\Adutante
Adutante data: C:\Versadial\adutantedata
|C:\Program Files (x86)\Versadial Solutions\vsLogger|
|Installation Main Subfolders Content||
<install folder>\applications\adutante - adutante application folder
<install folder>\applications\config - adutante configuration files and translation bundles
<install folder>\applications\data - seed database content
<install folder>\applications\entitydef - database schema
<install folder>\framework\config - Adutante SSL certificate location, see SSL Certificates
<install folder>\lang - initial( distributed with installer) translations. Translations updated in runtime by latest from Adutante server
<install folder>\voice - prompts for Verification service auto-attendant
<install folder>\www - VSMonitor web client files
<install folder>\www\cert - default, distributed with installer, SSL certificate for VSMonitor web client . see SSL Certificates
|Program Data and Database Locations||
Adutante data location configured in \applications\config\adutante.properties file.
<adutante.mainstorage.path>/recordings - folder automatically created for QC recordings cache. Recordings uploaded for QC
<install folder>\runtime\data\derby - default location for Adutante Database
default vsloggerdata folder location is C:\ProgramData\Adutante\vslogger
<vsloggerdata>/cert - currently used SSL certificate. Administrator can put new certificate here
<vsloggerdata>/data/db - MAIN and NET disk sets databases., settings and other databases used by the program
<vsloggerdata>/data/db/backups - database backups
<vsloggerdata>/data/db/archives - archive catalogs
<vsloggerdata>/language - currently used translations. Updated with latest from Adutante server
<vsloggerdata>/license/c2v - license file generated to send to Versadial support placed here. Used for license key upgrade
<vsloggerdata>/license/v2c - license file received from Versadial support, placed here. Used for license key upgrade
<vsloggerdata>/log - log files
<vsloggerdata>/runtime - runtime settings stored here. Settings changed at runtime. May or not be saved permanently to main settings db
|Database||Apache Derby (default).
Attention!: While framework used by Adutante server can be configured with MySQL, MS SQL, ORACLE and others( around 12 ), using different Database with Adutanate Call Recoding package is not recommended. Versadial Support desk will not help to troubleshoot issues related to Adutante Database other than Apache Derby. see. Installation folders and Database
|Default Administrator Log-in||
|Password Reset Procedure||
Locate parameters file <install folder>\applications\adutante\config\on_start.properties (default C:\Versadial\Adutante\applications\adutante\config\on_start.properties)
Open with notepad or other text editor.
Set following attribute
After service restart:
Revisions 4.5.X.X and newer
Delete <vsloggerdata>/data/cli.xml file
Revisions 4.1.X.X and older
Run <install CD>\Misc\VSTools\PSWDReset\resetpssw.exe
It will reset to default:
User : VSAdmin
Password : VSLogger
|Windows default user account (If you have a system from Versadial)||