Adutante
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    • Adutante ver. 5.0.1.0
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  • English - About VSLogger Call Recording
    • Quick Guides
      • Quick Guide - Recorder system
      • Quick Guide - Backup and Archiving
      • Quick Guide - Call Recording kit installation
      • Quick Guide - Restore or Migration
      • Quick Guide - Upgrading
      • Quick Guide - User Interface
    • Adutante Server
      • General Administration
        • Guest Tab
        • Modules Tab
        • Tools Tab
        • Users Tab
      • Adutante - QC Modules
        • Evaluate Tab
        • Evaluation History Tab
        • QC Admin Module - Permissions Tab
        • QC Forms Tab
        • QC Reports Tab
        • Review Tab
      • Adutante - Recorders Modules
        • Call Center Seating Tab
        • Recorders Admin - Call Center Tab
        • Recorders Admin - Module Permissions Tab
        • Recorders Admin - Recorder Permissions Tab
        • Recorders Admin - Recorders Tab
        • Recorders Tab
        • Recordings Tab - Obsolete
      • How to Add VSLogger to Adutante
    • Tips, Best Practices, Troubleshooting
      • Authentication and Active directory Integration
      • About Screen Capture
      • Adutante vs. VSLogger
      • Frequently Asked Questions (FAQ)
      • Known Issues
      • Languages and Translations
      • SSL Certificates
      • Support plan has expired and License not activated messages
      • User Functionality Configuration Samples
      • Wireshark: How to Capture VoIP Traffic
    • VSLogger Server
      • Configure Hardware and Channels
        • Analog Channels
        • Common Parameters and VOX
        • D-Channel events
        • Digital PBX Channels
        • Passive VOIP
        • Passive VOIP Channels
        • T1, E1, ISDN PRI Channels
        • Terminating IPCAST Channels
        • Terminating IPCAST(Unicast/Multcast) HW
        • Terminating VOIP Channels
        • Terminating VOIP HW
        • VOIP Trunk Channels
        • Verification Channels
        • Virtual HW and Channels / Recordings Replication
      • VSLogger Monitor UI
        • VSLogger Monitor - Setup Tab
          • Desktop Assistant (DTA) Administration
          • Storage and Archives section
          • System/License Activation section
        • Dashboard Tab
        • Links Tab
        • Live Monitoring Tab
        • Recorder Reports Tab
        • Search and Playback Tab 4.7.1
        • Search and Playback Tab 4.7.2+
      • General Configuration
        • Adutante Registration
        • Alarms Configuration, rev. 4.9.1 and earlier
        • Alarms Configuration, rev. 4.9.2 and after
        • Connection Service / Netserver
        • Licensing Configuration
        • Logs Configuration
        • Recording Filters
        • SMDR Configuration
        • SMTP Settings
        • Storage and Archives
        • T1 E1 Signaling Schemes
        • Vaults and Encryption
      • VSLogger API
        • VSLogger Call Recording Engine
        • VSLogger HTML API
      • VSLogger CLI Tool Overview
        • DB Maintenance Utilities
        • File converter
      • Avaya TSAPI DMCC recording
      • Cisco BIB /JTAPI Configuration
      • Cisco BIB SIP/TLS SIP trunk configuration
      • Desktop Assistant
      • Hardware Drivers
      • Microsoft Teams Recording
      • Mitel SRC (Secure Recording Connector)/ Mitel OIG CTI Configuration
      • Voice Analytics features and providers
    • Supported Providers and PBX/Phone Models
  • Français (French) - A propos de VSLogger
    • Adutante Server
      • Adutante - Modules généraux
        • Administration Générale – L’Onglet Hôtes
        • Administration Générale – L’Onglet Modules
        • Administration Générale – L’Onglet Outils
        • Administration Générale – L’Onglet Utilisateurs
      • Adutante - Modules QC
        • Administration QC – L’Onglet Module des Autorisations
        • Les Formulaires QC
        • L’Anglet Examen
        • L’Onglet d’Evaluation QC
        • L’anglet Rapports
        • L’historique de l’évaluation
      • Adutante - Enregistreurs Modules
        • Admin. Enregistreurs | L’Onglet Enregistreurs
        • Admin. Enregistreurs | L’Onglet du Centre d’Appels
        • Admin. Enregistreurs | Onglet Autorisations Enregistreur
        • Admin. Enregistreurs | Onglet des Autorisations Module
        • L’Onglet des Enregistrements - Obsolète
        • L’Onglet des Enregistreurs
        • L’onglet Siège
      • Comment ajouter ou supprimer un Enregistreur
    • VSLogger Server
      • À propos de l'outil CLI de VSLogger
        • DB Maintenance Utilities
        • À propos du convertisseur de fichiers
      • config hw | Matériel
        • Virtual HW et canaux. Réplication d'enregistrements.
        • config channel | Paramètres communs
        • config channel | Canaux de ligne tronc SIP
        • config channel | Configuration de canal T1/E1/ISDN PRI
        • config channel | Configuration de canal analogique
        • config channel | La Configuration du canal PBX numérique
        • config channel | La Configuration du canal de VOIP Passif
        • config channel | Les Evènements D-Channel
        • config channel | Terminant(active) les canaux VOIP
        • config channel | canaux de Vérification
        • config hw siprec | VoIP (terminant) active
        • config hw voip | VOIP Passive
      • config general | Configuration générale
        • config adutante | Inscription avec Adutante
        • config alarms | Configuration des alarmes
        • config filters | Filtres d'enregistrement
        • config license | Configuration des licences
        • config logging | Configuration des journaux
        • config netserver | Service de connexion
        • config smdr | Configuration SMDR
        • config smtp | Paramètres SMTP
        • config storage | Stockage et archives
        • config t1e1 | Systèmes de signalisation T1 E1
      • À propos de l'API VSLogger (interface du programme d'application)
        • Moteur d'enregistrement d'appel VSLogger
        • VSLogger HTML API
      • A propos de VSLogger Monitor
        • Le Moniteur VSLogger – L’onglet de configuration
          • Administration Assistant de bureau (DTA)
          • Section Activation système et licence
          • Section Stockage et Archives
        • Le Moniteur VSLogger – L’Onglet Tableau de Bord
        • Le Moniteur VSLogger – L’Onglet de supervision en direct
        • Le Moniteur VSLogger – l’Onglet Rapports
        • Le Moniteur VSLogger- Les onglet Recherche et Lecture
        • Onglet Recherche et lecture (4.7.2+)
      • Enregistrement des téléphones Cisco BIB ( built-in-bridge)
      • Pilotes de matériel
      • Configuration du lien JTAPI
      • L’Assistant de Bureau
    • FAQ, meilleures pratiques, astuces, dépannage
      • A propos de la capture d'écran
      • Les Langues et Les Traductions
      • Les certificats SSL
      • Récapitulation de la différence entre Adultante et VSLogger
      • Utilisateur exemples de configuration de la fonctionnalité
    • Démarrage rapide - Kit de enregistrement
    • Démarrage rapide - Mise à niveau
    • Démarrage rapide - Système enregistreur
    • PBX et modèles de téléphone pris en charge par les enregistreurs d'appels Versadial
  • Español (Spanish) - Sobre VSLogger
    • Adutante Server
      • Adutante - Módulos generales
        • Administración General | Pestaña de Módulos
        • Pestaña de Herramientas
        • Pestaña de Invitado
        • Pestaña de Usuarios
      • Adutante - Módulos CC (control de calidad)
        • Formularios de Control de Calidad
        • Historial de Evaluación
        • Pestaña de Evaluación de Control de Calidad
        • Pestaña de Informes
        • Pestaña de Revisión
        • QC Admin | Pestaña de Permisos de Módulo
      • Adutante - Módulos de Grabadores
        • Admin. de Grabadores | Pestaña de Centro de Atención Telefónica
        • Admin. de Grabadores | Pestaña de Grabadores
        • Admin. de Grabadores | Pestaña de Permisos del Módulo
        • Centro de llamadas
        • Mr.
        • Pestaña de Grabaciones
        • Pestaña de Grabadores
      • Cómo agregar un Grabador al Sistema de Grabación Distribuida
    • VSLogger Server
      • Acerca de la herramienta CLI de VSLogger
        • Acerca de las Utilidades de Mantenimiento de Base de Datos
        • Acerca del convertidor de archivos
      • config hw | configurar el Hardware de VSLogger
        • Virtual HW y Canales. La replicación.
        • config channel | Canales T1, E1, ISDN PRI
        • config channel | Canales de grabación de llamadas de verificación
        • config channel | Canales de troncales SIP
        • config channel | Configuración activa del canal VOIP
        • config channel | Configuración del canal analógico
        • config channel | Configuración pasiva de canal VOIP
        • config channel | Eventos D-Canal
        • config channel | Parámetros de canal comunes a todos los tipos de canal
        • config channel |Configuración del canal digital
        • config hw siprec | Configuración activa de VOIP
        • config hw voip | Configurar la grabación VOIP pasiva
      • config general | Configuración general
        • config adutante | Adutante Registro
        • config alarms | Configuración de Alarmas
        • config filters | Configuración de los filtros de grabación
        • config license | Configuración de Licencias
        • config logging | Configuración de Registros
        • config netserver | Configuración del Servicio de Conexión
        • config smdr | Configuración SMDR
        • config smtp | Configuración de SMTP
        • config storage |Configuración de Archivos y Almacenamiento
        • config t1e1 | Configurar esquema de señalización CAS T1 o E1
      • Acerca de API VSLogger
        • Motor de grabación de llamadas VSLogger
        • VSLogger HTML API
      • Acerca del Monitor de VSLogger
        • Pestaña de Configuración
          • Administración de Asistente de escritorio (DTA)
          • Sección Almacenamiento y Archivos
          • Sección de activación de sistema y licencia
        • Pestaña de Búsqueda y Reproducción
        • Pestaña de Búsqueda y Reproducción 4.7.2+
        • Pestaña de Informes
        • Pestaña de Monitoreo en Vivo
        • Tablero
      • Acerca del hardware Controladores
      • Asistente de Escritorio de VSLogger
      • Configuración de JTAPI Enlace a la grabadora de llamadas
      • Grabación de los teléfonos Cisco BIB (built-in-bridge)
    • Preguntas, mejores prácticas, consejos, Solución de problemas
      • Acerca de la captura de pantalla
      • Adutante contra VSLogger
      • Certificados SSL
      • Idiomas y Traducciones
      • Usuario muestras de configuración Funcionalidad
    • Inicio rápido - Actualización
    • Inicio rápido - Kit de grabación
    • Inicio rápido - Sistema completo
    • PBX y modelos de teléfono compatibles con grabadoras de llamadas Versadial
  • Português (Portuguese) - Sobre a gravação de chamadas do VSLogger
    • PBX e modelos de telefone suportados por gravadores de chamadas Versadial
  • العربية (Arabic) - حول VSLogger تسجيل المكالمات
    • Versadial مقسم الهاتف ونماذج بدعم من مسجلات نداء

Adutante vs VSLogger 

Summary of the differences between Adutante and VSLogger  

 

Adutante server and VSLogger server are two different programs. When installed on a single PC, they comprise a stand-alone Adutante call recorder.

Single Adutante Server and several VSLogger servers can be configured into a distributed multi-recorder system with the shared user base.

 

 

Adutante

VSLogger

Purpose

Centralized users, security groups and permissions management

Centralized registrar of individual VSLogger recorders interconnected to a single distributed recording system. Single access point to all registered recorders 

Host QC,  Recorders and other supporting modules

Authentication and access to individual VSLogger Recorders. Users with access permission to the specific recorder can launch an authenticated connection to individual  VSLogger recorder.

Communication with and control of recording hardware, if special voice boards used for recording.

Storing and archiving recordings

Providing direct Administrator Access for management  and configuration of individual Recorder

Providing direct User Access for Playback, Monitoring, and Reporting

Number of Instances  One Adutante server per distributed recording system From one to many VSLogger recorders per distributed recording system
Technology  Java    C++,   .NET
 Executable     Adutante service  (Windows service)

 VSlogger - recording service (Windows service)

 VSlogger - connection service  (Windows service)

 CLI Tool - standalone application

Access  URL

Access  URL to Adutante
https://hostname:8443/portal/

  • hostname - computer name or IP address of the computer hosting Adutante server 

Access VSLogger recorders from the Adutante Recorders Module  or directly via the following URL:

https://hostname:22443/vslogger

  • hostname - computer name or IP address of the computer hosting VSLogger server 
  • 22443 -  configurable port number to provide UI on VSLogger server
Web Applications Provided

 Administration modules -  web interface modules for users and security groups management, DB utilities, user permissions, and individual modules configurations

 QC Module - web interface module for QC Test and Form creation,  Call Center Agent or other employee QC evaluation( grading), Evaluation Results  Reviews by 3rd person and Evaluation reports.  

 Recorders Module  -  web interface module for authentication and access to individual recorders.  Lists all available VSLogger recorders connected to the system and accessible by a specific user. Provides "Call Center seating" check-in option to call center agents.  Provides QC managers access to recordings selected for QC Evaluation.

 

VSLogger Monitor - web interface for search, playback, reporting and live monitoring directly from VSLogger Server.
Default Installation Folder Adutante server application:    C:\Versadial\Adutante
Adutante data:    C:\Versadial\adutantedata
 C:\Program Files (x86)\Versadial Solutions\vsLogger
Installation Main Subfolders Content

 <install folder>\applications\adutante -  adutante application folder

 <install folder>\applications\config  -  adutante configuration files and translation bundles

 <install folder>\applications\data    -  seed database content

 <install folder>\applications\entitydef   -  database schema

 

 <install folder>\framework\config   -  Adutante SSL certificate location, see SSL Certificates

<install folder>\lang -  initial( distributed with installer) translations. Translations updated in runtime by latest from Adutante server

<install folder>\voice - prompts for Verification service auto-attendant

<install folder>\www - VSMonitor web client files

<install folder>\www\cert - default, distributed with installer, SSL certificate for VSMonitor web client . see SSL Certificates

Program Data and Database Locations

Adutante data   location configured in \applications\config\adutante.properties file.

For example:

adutante.mainstorage.path=c:/Versadial/adutantedata/

adutante.backup.folder=c:/Versadial/adutantedata/backups/

<adutante.mainstorage.path>/recordings - folder automatically created for QC recordings cache. Recordings uploaded for QC

 

 <install folder>\runtime\data\derby  -  default location for Adutante Database 

 default vsloggerdata folder location is  C:\ProgramData\Adutante\vslogger

<vsloggerdata>/cert - currently used SSL certificate. Administrator can put new certificate here

<vsloggerdata>/data/db - MAIN and NET disk sets databases., settings and other databases used by the program

<vsloggerdata>/data/db/backups - database backups

<vsloggerdata>/data/db/archives  - archive catalogs

 <vsloggerdata>/language - currently used translations. Updated with latest from Adutante server

<vsloggerdata>/license/c2v - license file generated to send to Versadial support placed here. Used for license key upgrade

<vsloggerdata>/license/v2c - license file received from Versadial support, placed here. Used for license key upgrade

<vsloggerdata>/log - log files

<vsloggerdata>/runtime - runtime settings stored here. Settings changed at runtime. May or not be saved permanently to main settings db 

 Database Apache Derby (default).
Attention!: While framework used by Adutante server can be configured with MySQL, MS SQL, ORACLE and others( around 12 ), using different Database with Adutanate Call Recoding package is not recommended.  Versadial Support desk will not help to troubleshoot issues related to Adutante Database other than Apache Derby.   see. Installation folders and Database
  SQLite
Default Administrator Log-in
  • user: admin 
  • password: adutante -or- Welcome1! 
  • user: admin 
  • password: admin
Password Reset Procedure

Locate parameters file <install folder>\applications\adutante\config\on_start.properties  (default C:\Versadial\Adutante\applications\adutante\config\on_start.properties)

Open with notepad or other text editor.

Set following attribute

adu.onstart.resetadminpsswd=Y 

STOP and START Adutante service (restart may take a few minutes).

After service restart:

  • Administrator password will be enabled and reset to default.  (UserId: admin, Password: adutante )
  • adu_onstart.properties file will be changed to adu.onstart.resetadminpsswd=N

Revisions 4.5.X.X  and newer 

Delete <vsloggerdata>/data/cli.xml file
Restart VSLogger recording and connection services

 

Revisions 4.1.X.X  and older

Run <install CD>\Misc\VSTools\PSWDReset\resetpssw.exe

utility

It will reset to default:

User : VSAdmin

Password : VSLogger

Windows default user account (If you have a system from Versadial)
  • User - vsadmin
  • Pass - admin
 
  • MM/DD/YYYY
  • HH:MM:SSAM
  • HH:MM:SS
  • https://www.adutante.com/portal
  • 1747483014406
  • 1eeb87bb7ad7ecddb46480ac4113c044c7dce40c831c5d114b58ffff85c94295
  • 80492846320fa222ce8a8033f100bb2a74b4b9e06381bed7c67ab2cc35f1528a
  • ADUTANTE
  • UNKNOWN
  • Y
  • Versadial Solutions
  • N
  • Y
  • 1
Hosted by: Versadial Solutions
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